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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

April 06, 2021

All went as planned. Everyone was great. Dropped car off early and they finished my car early. I like the Saturday appointments. Its easy to do for me when I am not working. More

by Colin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome, Jerry Gritt
Apr 13, 2021 -

Lou Fusz Ford responded

We're delighted to hear that you think so! Thanks for coming in to see us!

April 06, 2021

Rick was great!!! Pleasure to do business with your dealer. Good communication overall especially with the 25 word expectation on this wonderful survey. Appreciate it. More

by genaro.aguilar
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

April 02, 2021

Lou Fusz Ford got me exactly the truck that I wanted. Grant Woods is Patient and great to work with. Ask for him he will help you. More

by Mattbrown430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Woods
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

April 01, 2021

I have bought many cars over the years but this was by far my best buying experience! Alondra was so respectful and very informative during the process! I would definitely recommend that you go see Alondr More

by Pastor True
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo, Bryan Anderson
Apr 13, 2021 -

Lou Fusz Ford responded

We appreciate you leaving us a review. Your business is very important to us and we are always looking for ways to improve. Thank you very much for your feedback and will share your thoughts with our team.

April 01, 2021

Service person talked down to me like I was an idiot, then my wife who initially went in related the guy was very respectful compared to her treatment We will not be back!, More

by Hand1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Jerome
Apr 13, 2021 -

Lou Fusz Ford responded

We are sorry for your experience. We are not sure who you are by your screename but if there is anything we can do please call in and ask for our service manager. You are very important to us and we appreciate you letting us know.

April 01, 2021

Lauren was awesome to deal with and did fantastic job. Great experience and I will definitely recommend her to others. She was extremely professional and an excellent communicator. More

by abbyrhoades
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to let us know of your experience. We value your business and will continuously strive to make your visit better. If there is anything we can do please reach out to us.

April 01, 2021

Great experience with service department - they were polite, fast and efficient. I will return and would not hesitate to recommend them to a friend or neighbor. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Apr 13, 2021 -

Lou Fusz Ford responded

We are so glad you had a great experience. We strive at offering a pleasant non-stress experience. If there is anything we can do for you in the future please let us know. We look forward to seeing you again soon.

April 01, 2021

Great service, friendly customer service. Will definitely go back when additional service is needed. Jerry kept me updated throughout the entire process and my car was ready when promised More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

March 31, 2021

Really nice and professional! Loved the atmosphere and everyone was so awesome especially Lauren. She was patient and very positive about the whole thing we loved her More

by neberry31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Lauren Sutter
Apr 13, 2021 -

Lou Fusz Ford responded

Your business is the reason we are here to serve you. Your comments are very important to us and we will be sharing them with our team. Thank you very much for taking the time to let us know which will help us grow and become better every day.

March 30, 2021

Rick was my service advisor. He was extremely helpful and knowledgeable on/ what my car needed done. I couldn’t be more pleased with the level of service I received from him! More

by mgjones0822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.

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