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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

April 12, 2021

He was very professional. It was done in timely manner. I've always been happy with the service department and a I have never had a bad experience. More

by Bowlsby65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

April 11, 2021

The service at this dealership is great. I can always count on great communication and problem resolution. Rick is great to work with and always polite and ready to help! More

by Melanie S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

April 09, 2021

Jerry Gritt in the service department is great. He always makes sure I understand what services is recommended at the time I drop off my vehicle. Then tries to accommodate any extra work at that appoi More

by btkitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Apr 13, 2021 -

Lou Fusz Ford responded

We appreciate your business! Thank you so much for the high rating!

April 07, 2021

Lauren was awesome! She physically verified a certain vehicle’s current location saving us time and money. She is an absolute joy to work with. More

by Wes and Sherry B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Lauren Sutter
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

April 07, 2021

Jerry Gritt in the service department is my goto guy, He delivers answers for all your questions and making sure the work is done right. More

by JERRYLVF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Eric Merz, Rick Dana, Joe Jerome, Jerry Gritt, Bryan Mazuranic, Steve Decker, Jonas Broad, Austin Lahay, Christopher Minard
Apr 13, 2021 -

Lou Fusz Ford responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

April 07, 2021

Lauren was excellent to work with and made the buying experience easy for us. She found the exact vehicle we were wanting and kept us informed throughout the entire process. It was a pleasure doing bus More

by crussell7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

April 07, 2021

Brandon was very pleasant, explained the services that we’re recommended and what each was about. He even rated which were most important if I needed to postpone one or more. More

by Halbachfarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Apr 13, 2021 -

Lou Fusz Ford responded

Thank you for your time and the wonderful review. We value your business!

April 07, 2021

Excellent service as usual. Rick Dana kept us informed the whole time our Explorer was in for the recall and routine maintenance from when it went in the shop to the work completion making sure all of our More

by mv.maz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Bryan Mazuranic
Apr 13, 2021 -

Lou Fusz Ford responded

Your business is very important to us. Thank you so much for the review.

April 07, 2021

Lauren was very professional and talked me through the whole process. There was some negotiating and she was excellent during that and I left very happy! More

by JWESTBURY91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Apr 13, 2021 -

Lou Fusz Ford responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

April 06, 2021

Received help from smart young hard working lady who get me where I need to be with price for vehicle. Thank you very much LAUREN!!!!! More

by vlado007
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Apr 13, 2021 -

Lou Fusz Ford responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

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