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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

April 23, 2021

this service was for my 2000 Ford excursion. I was experiencing an electric problem and was going to ground somewhere. The problem was quickly diagnosed and repairs made. Brandon recommended a few r More

by HAZELIPL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
May 05, 2021 -

Lou Fusz Ford responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

April 22, 2021

I was stuck on Highway 70 due to an accident miles away. I was stuck on Highway 70 due to an accident miles away. I knew that I was going to be late so I called the Service Department to see if I needed t More

by mjaustin2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
May 05, 2021 -

Lou Fusz Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

April 21, 2021

I was told that fixing my car would take an hour and a half and that I could wait for it instead it took 2 days because they didn't order the part. They put a new master cylinder cap on but unbelievably d More

by CRISMAIL1-2007
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Breonna Dixon
May 05, 2021 -

Lou Fusz Ford responded

We are sorry this took longer than expected. Please accept our apology. We value your business. Thank you.

April 21, 2021

Neat. Clean. Friendly. Gets it done on time. Easy to set up appointments. Let you know when you may need service again on different parts. More

by annesteffens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Brautigam
May 05, 2021 -

Lou Fusz Ford responded

We're delighted to hear that you think so! Thanks for coming in to see us!

April 20, 2021

Alondra was an awesome sales person. She helped me find what I was looking for and other options! But we found the right one at a great price! More

by schultecaresse
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo, Bryan Anderson
May 05, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

April 20, 2021

Thank you Lou Fusz Ford !!! Excellent customer service. The valet service is exceptional and appreciated. From the porter Cory to the mechanics and the service advisors..I thank you. More

by sally.gaehle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt, Blake Howdeshell, Cory Howdeshell
May 05, 2021 -

Lou Fusz Ford responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

April 15, 2021

It is a really great place to get car fixed. They listen to what we say is wrong. The building is clean and employees inquire if anything is needed while waiting. I also feel safe. More

by KIEHLPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Jerry Gritt
Apr 19, 2021 -

Lou Fusz Ford responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

April 15, 2021

Great customer service. They got me in as soon as I needed for a service recall. Scheduling wasn’t a hassle and they sent me text/email reminders of when my appointment would be. Overall great custo More

by dwightloyd5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 19, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

April 15, 2021

Great service! Rick is fantastic to work with! Lou Fusz does great work and my family has been using them for years. All my service is completed at Lou Fusz. More

by TOMMYMCCLURE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 19, 2021 -

Lou Fusz Ford responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

April 15, 2021

Rick worked with Ford to repair my 6 month old truck for a part not covered under warranty for very little cost to me. The repair was done very quickly. More

by Denny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 19, 2021 -

Lou Fusz Ford responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

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