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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

April 29, 2021

Excellent overall experience! Very friendly and easy drop off experience, great communication and updates given during the service and my vehicle was completed on time with no surprises. More

by GBUFALO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
May 05, 2021 -

Lou Fusz Ford responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

April 29, 2021

Always a pleasant experience!Just trying to quickly Always a pleasant experience! Just trying to quickly reach the minimum here lol A a a a a a a a a. A a a a a More

by millerzachery94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel, Jonathan Runge
May 05, 2021 -

Lou Fusz Ford responded

Thank you!

April 29, 2021

The Appointment easily made online. The Service was prompt and courteous. I very much appreciated the ride back to the office. Everything went very well. More

by mdimaria1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
May 05, 2021 -

Lou Fusz Ford responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

April 27, 2021

I appreciate the service advisor, and the fact that at the check before this one, inspection revealed that I had an oil leak that required repair. The repair was thorough. More

by lnagarkatti
Recommend Dealer
Yes
Employees Worked With
Jerry Britt, Vernon, Rick Dana
May 05, 2021 -

Lou Fusz Ford responded

Your business is very important to us. Thank you so much for the review.

April 27, 2021

Paul Huch is my sons Father in Law......need I say more :-). I have purchased my last four or five vehicles from him. I think that should be enough to keep the boy in good standings (don't you think?) More

by heinlein
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Jeff Ream, Paul Huch
May 05, 2021 -

Lou Fusz Ford responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

May 06, 2021 -

heinlein responded

Thought I was happy till I got the call that somehow I was not charged enough for my state tax so I had to pay an additional sum of money. I left the dealership thinking everything was taken care of.....guess not to the tune of over $200.

April 26, 2021

You have friendly and professional service techs, a clean facility, provided great communication throughout the process and quality work done. I will certainly be back. More

by Jbseiter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
May 05, 2021 -

Lou Fusz Ford responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

April 26, 2021

Routine oil change on my vehicle. Able to make an appointment the next day and vehicle was serviced within a couple of hours after I dropped it off. More

by heathermariekemp5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
May 05, 2021 -

Lou Fusz Ford responded

Thank you for your time and the wonderful review. We value your business!

April 26, 2021

My experience was positive however I should have been told when arriving for my appointment that it would take over a week for my car to be looked at. More

by terrymcclellan23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
May 05, 2021 -

Lou Fusz Ford responded

We are sorry for your experience. We are going to forward this to management. Thank you for your business and for leaving us a review. We value your business.

April 26, 2021

Recent 50,000 mile service—was told I needed new tires but got Michelin’s there 2 years ago, with only 26,000 miles—not happy with remedy suggested—in future, will only get new tires at Dobbs—I grow less More

by PainDoc
Recommend Dealer
No
Employees Worked With
Joe Jerome
May 05, 2021 -

Lou Fusz Ford responded

We are sorry for your experience. We would love to reach out to you but are not sure you are with your screenname. If there is anything we can do for you please let us know. We apologize for your experience.

April 24, 2021

Buying a used vehicle is not easy - especially if you're looking for a a car with very specific parameters. From first contact, Lauren worked to understand my needs and she got to work finding me the perfec More

by SymanJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Bryan Anderson, Lauren Sutter
May 05, 2021 -

Lou Fusz Ford responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

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