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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

May 05, 2021

We are very pleased with our experience with Lauren Sutter and Lou Fusz. Ease of doing business was great and she is friendly, honest, and trustworthy. Even financing was easy. Great job! More

by ROBHALL22.RH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Lauren Sutter
May 17, 2021 -

Lou Fusz Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

May 05, 2021

All good! Kept me informed and checked for other needs. Informed me of a recall I didn't know about. Wait area was nice. Thanks, More

by JBGOULD0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Brandon Piel
May 17, 2021 -

Lou Fusz Ford responded

Thank you so much for this excellent feedback. I am happy to hear that our team worked hard enough to make your experience enjoyable.

May 04, 2021

Perfect experience from beginning to end! All of the staff that I dealt with were friendly and professional, they actually made the car buying process fun. I’m obsessed with my new car and so happy that More

by Cheimer0509
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Ziaja, Grant Woods, Jeff Ream
May 05, 2021 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

May 04, 2021

Terry is the absolute best in dealing with customers. He took the time to explain all the maintenance needed on my car at this age and took care of a recall item. From now on, I will ask for him specificall More

by ANDI4WARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
May 05, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

May 03, 2021

Very quick diagnostic for the root problem - a leaking windshield. Was able to get it fixed shortly thereafter. The Staff were professional and very accommodating. More

by Kreg S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
May 05, 2021 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

May 03, 2021

I had a 1:00 appointment for an oil change. Because of my work schedule I had to drop off my vehicle at 10:00 and thought they would start working on it at my scheduled time. I got a call at 11:00 that my ca More

by Okelly06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
May 05, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

May 01, 2021

This was for a recall of the drivers side airbag. Everything went smoothly and the work was done in a very timely manner. The technician was very courteous and cordial. More

by GADJAMES
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
May 05, 2021 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

April 30, 2021

As usual Rick is stellar at his job!! From the first phone call to the installation of my new part. He is my go to guy!! More

by Happy camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
May 05, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

April 30, 2021

This is my 2nd purchase from them. They will help in anyway they can, al the staff are so nice and easy going. Thanks again More

by nolauckbox23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Corey Hughes
May 05, 2021 -

Lou Fusz Ford responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

April 29, 2021

Joe was helpful in diagnosis of a check engine code. Disappointing that I have one at 60k miles but I expect that is a design issue. No work was done. More

by Mike.conrath
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
May 05, 2021 -

Lou Fusz Ford responded

We appreciate your business! Thank you so much for the high rating!

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