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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

May 27, 2021

I got there a little early and they took me in right away. It took less time than I predicted, too. They were very friendly and even ordered parts I needed for a recall without me mentioning it. More

by jaengel95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 04, 2021 -

Lou Fusz Ford responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

May 25, 2021

Lauren made the process painless and enjoyable. She was truly a pleasure to work with. The presentation and sale of the car was a good experience. More

by pam.eidman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter, Cory Howdeshell
Jun 04, 2021 -

Lou Fusz Ford responded

We're delighted to hear that you think so! Thanks for coming in to see us!

May 25, 2021

Overcharged, I’ve been a regular customer since I bought my car, after the service I received, I’m canceling my purchase at Lou Fusz Ford More

by IRLFARER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Madding
Jun 04, 2021 -

Lou Fusz Ford responded

We are so sorry. We do not know who this is by your screenname but would love to look into this. If you could call us and ask to speak to the sales manager. Thank you.

May 25, 2021

Brandon, the Service Advisor was great to work with and helped us work through some trouble getting approval for repairs by the fleet servicing company that my company uses! I will definitely be coming bac More

by eahagelock
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Piel, Steve Decker
Jun 04, 2021 -

Lou Fusz Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

May 25, 2021

they covered all the details I needed. this is not good that it demands 25 words. so I can type just a lille more done More

by jnahlik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Joe Jerome
Jun 04, 2021 -

Lou Fusz Ford responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

May 25, 2021

Service accomplished at scheduled time in the usual efficient manner. Rick Dana did his job well, as he always does, with the usual smile on his face. More

by JCHILL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 04, 2021 -

Lou Fusz Ford responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

May 22, 2021

Very helpful. Great service. Able to work around your schedule. Very knowledgeable techs. I have not had any problems with any if my service on my car. More

by kmiller3xmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Jun 04, 2021 -

Lou Fusz Ford responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

May 21, 2021

The sales rep who attend to my car with professional, courteous and thoughtfulness.Also he was thorough with the review of my vehicle and very fast and getting it back to me and having me go on my way. W More

by bandicoot00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 04, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

May 20, 2021

I am very pleased with the service at Lou Fusz Ford. The employees are professional and nice to work with. The waiting room is clean and set up so I can work on my laptop while waiting. I like that I can ge More

by hbjbelieve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome, Brandon Piel
Jun 04, 2021 -

Lou Fusz Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

May 19, 2021

Did great job getting my truck in and out on time. Keep me updated as to what was going on and made subjugation on what to get done. More

by Kelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 04, 2021 -

Lou Fusz Ford responded

We appreciate your business! Thank you so much for the high rating!

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