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Lou Fusz Ford
Chesterfield, MO
2,238 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 27, 2024
We had a schedule appointment for a steering shaft noise. This was the second time in for the same issue. After leaving the truck the service department took the steering apart and left the truck unable to d This was the second time in for the same issue. After leaving the truck the service department took the steering apart and left the truck unable to drive for “3” solid weeks. We called several times and could not get anyone to answer. We finally have the truck back but the entire situation was not good and no one ever apologized or offered a loaner vehicle or anything. Keep in mind this is a $100k new truck with 15k miles. Not good and not happy! More
by TDWARD
Verified CustomerEmployees Worked With
Jaclyn
January 27, 2024
Excellent! Love the valet to and from work! It was perfect because it is always hard to find the time to drop it off myself and organize a ride. Love the valet to and from work! It was perfect because it is always hard to find the time to drop it off myself and organize a ride. More
by kimbax
Employees Worked With
Brandon
January 27, 2024
Nothing horrible except that the signage on where to go for certain things needs to a little more noticeable, people aren't fond of going to one building then immediately go get in there car to drive to th for certain things needs to a little more noticeable, people aren't fond of going to one building then immediately go get in there car to drive to the service center......actual customer service and service department employees are top notch and very respectable and knowledgeable. More
by N.hopkins1983
Employees Worked With
Brad
January 26, 2024
Everyone from Drew the car salesmen to the finance officer (can’t remember his name off hand) everyone was wonderful. We highly recommend this dealership and their professionalism. officer (can’t remember his name off hand) everyone was wonderful. We highly recommend this dealership and their professionalism. More
by agemmellnow
Employees Worked With
Drew Johnston
January 26, 2024
New key fob & fob programming. Great CS. Brandon was very helpful. Had it done within a couple hours. P/U went smooth. Fob worked as expected. Great CS. Brandon was very helpful. Had it done within a couple hours. P/U went smooth. Fob worked as expected. More
by Dennis
Employees Worked With
Brandon
January 24, 2024
Super easy process, outstanding customer service, and just great people and a great atmosphere. Bijan and Alondra were incredible to work with! just great people and a great atmosphere. Bijan and Alondra were incredible to work with! More
by Brewer022
Employees Worked With
Bijan Porshahidy, Bijan Porshahidy
