Lou Fusz Chrysler Jeep Dodge Ram
O'Fallon, MO
Filter Reviews by Keyword
By Type
Showing 1,277 reviews
Overall experience was good. Took all day for oil change, tire rotation, and recall. Dropped car off at 730am, and wasn't ready until 430pm. They asked if I wanted a car wash, I Took all day for oil change, tire rotation, and recall. Dropped car off at 730am, and wasn't ready until 430pm. They asked if I wanted a car wash, I said yes, but upon pick up, it was not washed. Also, they left the protective cover on the driver's seat. On my way home I noticed a smell of something, like a warm scent coming from the engine area. When I got home, I noticed the car was smoking under the hood. Nothing crazy, but was definitely noticeable. I called the dealership and they assured me it was from the oil change, they may have spilled oil, and that was just it burning off. Going on a week and the smoke has stopped, but still will smell. Overall, experience was okay. I would have expected maybe one of the four things to happen, but not all four. They did give a fee things that need to be addressed such a new tires, which we asked for a quote, and 2 were provided, so that was great. Also, I mentioned that I had a coupon but didn't know which would work out best, and they helped with that. The texting communication was actually really cool and helpful. More
My experience was great! Very efficient, friendly, helpful and quick! My appointment started on time and ended with the service being completed with a car wash and recommenda Very efficient, friendly, helpful and quick! My appointment started on time and ended with the service being completed with a car wash and recommendations on next services needed. More
I really like the Lou fuse location other than it being a little far from me but everybody there has always been so nice to us and when we come to get our oil changed or tire rotation, they’ve been really re little far from me but everybody there has always been so nice to us and when we come to get our oil changed or tire rotation, they’ve been really really nice and it hasn’t taken a really long time More
Had a problem with my 2022 RAM Laramie. They listened to detailed description of the problem, made notes and requested my approval, verified, diagnosed and fixed the problem the next day. U They listened to detailed description of the problem, made notes and requested my approval, verified, diagnosed and fixed the problem the next day. Under warranty. No charges. Nice people, organized, clean shop and great service. Thanks More