Lou Fusz Chrysler Jeep Dodge Ram

I appreciated the relaxed atmosphere, non pushy sales help of Bryan Hartke and the many options available the dealership had on hand. The sales manager was helpful and the man in finance was thorough and help of Bryan Hartke and the many options available the dealership had on hand. The sales manager was helpful and the man in finance was thorough and shockingly fast. Bryan had great follow through...if you’re looking for a pleasant buying experience, don’t waste your time shopping other places. I feel I got a great price and love my new Jeep Sahara. More

Just purchased a brand new 2020 Ram 1500 Limited from Lou Fusz with Justin Jones was my sales consultant. This was without question, the most stress free car I have ever purchased and in my opinion, it was d Fusz with Justin Jones was my sales consultant. This was without question, the most stress free car I have ever purchased and in my opinion, it was due to my sales consultant Justin Jones. Normally there is a choreographed chain of events that take place between the sales and finance people which make the purchasing process extremely stressful. I think Justin’s product and process knowledge helped to smooth out the entire purchase. I have used Lou Fusz for the last several of my car purchases and I would definitely use Justin again. More

We have been with Lou Fusz for over 30 years. Amy in Service is the best. Always helpyand very professional. Will ask for her always Service is the best. Always helpyand very professional. Will ask for her always More

Outstanding service in a timely manner. Handled the problem efficiently and with my best interests in mind. Covered a repair at no most to me. They didn’t have to do that. problem efficiently and with my best interests in mind. Covered a repair at no most to me. They didn’t have to do that. More

I recommend Keith Hamilton . He was super sweet and made my car shopping easier. Leo Khalfin the business manager was also very sweet and helpful and made the process easier they both helped get me the car my car shopping easier. Leo Khalfin the business manager was also very sweet and helpful and made the process easier they both helped get me the car I wanted ... I definitely recommend this dealership... More

Visit to the new JEEP LOU FUSZ and oil change was GREAT! I drove up to the new Jeep Facility EXPRESS OIL CHANGE and my service associate was Heather Torlina she did a wonderful job and was wonderful to talk I drove up to the new Jeep Facility EXPRESS OIL CHANGE and my service associate was Heather Torlina she did a wonderful job and was wonderful to talk with and very helpful. I proceeded to wait in the New Car showroom and was admiring the new vehicles. When a Salesman Allan Main came up and offered to help me once again like Heather he was wonderful to talk with and very informative with information I was not aware of that Jeep offered. All Dealerships need people like Heather and Allan they made my first visit a very good moment in my life. There is a good chance I will be bringing my wife up here in the near future or next couple of months to look at getting a new car or SUV possibly if all is good well here in the months to come. More

Chris Hudnut did an outstanding job answering questions and working with us to find the best vehicle for us. No pressure, friendly, great experience. Highly recommend. and working with us to find the best vehicle for us. No pressure, friendly, great experience. Highly recommend. More

I just had another great service experience at Lou Fusz Jeep Ram Dodge! The new Keep Service Center made it quick and easy. Awesome experience!! Jeep Ram Dodge! The new Keep Service Center made it quick and easy. Awesome experience!! More

Always very friendly and willing to help. Fast service. Great shuttle service. They make things easy to do online and if you need help just call. Great shuttle service. They make things easy to do online and if you need help just call. More

We purchased a NEW 2020 RAM 1500 fully loaded on JAN 27th, and drove 9.5 hours to do business with this dealership. We are from Texas and this was the closest dealer that had the truck with all the fe 27th, and drove 9.5 hours to do business with this dealership. We are from Texas and this was the closest dealer that had the truck with all the features and colors we wanted. The internet prices were good and we decided to make the trip. After negotiating back and forth over the phone, I FINALLY got all the rebates they were advertising. During this process our salesman MATT BUESSE had mentioned that there was a $698 non negotiable charge that was a dealership package that they call FUZE GUARD. It was basically a few things they do to new vehicles and a way to recoup some dealer costs. He mentioned door edge protectors and that they spray the windshield, and vehicle with protective treatments. We understood and agreed. We asked our salesman as well as the financial guy LEO KHALFIN if all that had been done prior to signing and they both told us it had. When we stopped for the night on the way back, we remembered the edge protectors for the doors and looked for those. There were none. We texted our salesman photos immediately that night and let him know. He was off the next day (Tues) and said he would talk to someone on Wed and get back to us. He didn't call back, so we called him. We told him we felt since this had not been done, we felt nothing else had either and we would like a refund of this charge which was $698 PLUS TAX. A key finder was another part of the package which we did not receive and was never even mentioned to us. I found that out later after finally finding their ad. We were in rain half of the way home and there was nothing on the windshield that was making the water run off... Their ad says "Windshield treatment" Whatever that is supposed to mean... ALSO Says "INVISIBLE DOOR GUARDS." There are totally invisible because they are nonexistent as well as that invisible key finder. Our point is that the tangible things that you can see were not done so why would we believe that ANYTHING ELSE WAS!!! We can't see the other things and they certainly can't prove they were done just because they SAY SO!!! My husband left a message for THE GENERAL MANAGER MARK MERCER to call us and he has yet to do so. A sales manager named GEORGIOS RUxxxxAJ called us instead and offered us $40, "Take it or leave it." He told us that he was in charge of everything and we could go no higher with our complains. LIE! IF I WERE THE OWNER OF THESE DEALERSHIPS I WOULD WANT TO KNOW!! YOU ARE GOING TO LOSE A CUSTOMER OVER THIS?? I WOULD BE CLEANING HOUSE IF IT WERE ME!!! I told him that my online reviews would not be favorable and his response was to go right ahead, that this was the beauty of freedom of speech and I could say anything I wanted... REALLY!! THIS IS YOUR ATTITUDE!! WE CURRENTLY OWN A JEEP, A DODGE VIPER, AND AN ANTIQUE RAM PICKUP IN ADDITION TO THE NEW ONE WE JUST PURCHASED. We are business owners and certainly cannot comprehend his way of thinking in regards to customer relations. I now have been reading the reviews of this dealership and it is eye opening. We are pursuing this as long and as far as needed until our money is refunded. IT IS THE PRINCIPAL OF IT ALL NOW!! There is another review that was written about a week from the date of our purchase and her situation is almost identical. She was credited $200 and they insulted me with an offer of $40!!! I can see MARK MERCER spends most of his time answering complaints online but refused to call a customer directly and allows someone as rude as MR. RUxxxxAJ to handle these issues. THIS GIVES THE DODGE BRAND AND ALL THAT THEY REPRESENT A BLACK EYE!! TO CHARGE PEOPLE FOR THINGS THAT WERE NOT DONE IS STEALING, NOTHING MORE AND NOTHING LESS. BUYERS BEWARE!!! READ THE BAD REVIEWS. THERE ARE RECURRING COMPLAINTS AND PATTERNS. THIS HAS TAKEN THE JOY OUT OF THIS PURCHASE FOR SURE!! More