Lou Fusz Chrysler Jeep Dodge Ram

although it took 3 trips to get the job done the service staff was very friendly and professional staff was very friendly and professional More

My concerns not addressed, this was my 3rd trips. I had pictures, refused to look them. I am not a stupid female. Every visit. I leave feeling that no one listen to a word I said. My parts never come in. pictures, refused to look them. I am not a stupid female. Every visit. I leave feeling that no one listen to a word I said. My parts never come in. More

I sold a car. It was a fast and easy experience. I will definitely do it again when I have another car to sell. definitely do it again when I have another car to sell. More

Interesting my front sensor wasn't working correctly. A insurance adjuster stated it was not covered due to damage. However the technical nor service rep observed any damage. The sensor since visitin insurance adjuster stated it was not covered due to damage. However the technical nor service rep observed any damage. The sensor since visiting and having you look at it despite insurance adjuster is working fine just like it used to. Was probably loose or something. Excellent Service from Heather and the Tech assigned. Marlon More

Recently needed to get our Jeep serviced and they went above and beyond with a loaner car until the repair was done. Very friendly and prompt service! above and beyond with a loaner car until the repair was done. Very friendly and prompt service! More

KEITH HAMILTON helped me purchase a 2021 Durango HellCat from Lou Fusz. I have purchased quite a few vehicles over the past 20 years. I have never had a better experience than working with KEITH HAMILTON. H from Lou Fusz. I have purchased quite a few vehicles over the past 20 years. I have never had a better experience than working with KEITH HAMILTON. He was honest. Everything he told me happened exactly the way he said it would. He managed everything from the purchase of the vehicle to delivery. He seamlessly worked with finance to make sure everything was handled without any problems. KEITH maintained regular communication with me to make sure I knew how everything would go. BEST CAR BUYING EXPERIENCE EVER. More

MarkThank you for the opportunity to provide feedback. Mark Thank you for the opportunity to provide feedback. I took the car to your dealership because that is where I purchased the car. I requeste Mark Thank you for the opportunity to provide feedback. I took the car to your dealership because that is where I purchased the car. I requested some very specific services. Flush and fill transmission, change spark plugs, induction cleaning, install new battery, emissions test. They were not able to complete the work in one day as I was told, so they had my car for two days. I was told that because they changed the battery they had to drive the car to reset the computer before doing the emissions test. When I picked the car up, I was frustrated to see that in addition to the work I requested they had changed my oil and rotated my tires. There was an additional $100 on my bill for the extra work that I didn’t request. I didn’t request an oil change or tire rotation because I had done both within the past 2000 miles. They were kind enough to remove the charges from my bill. When I got in the car I recognized that my car had been driven 90 miles! This was infuriating to me and I addressed it with Ken, the service manager. He told me the car had to be driven in order to reset the computer so that the emissions test could be done. I said, why didn’t you do the emissions test before you changed the battery? Because of that poor planning, you had my car for an entire extra day and I have no idea who put 90 miles on my car. The car has some scuff marks on the passenger side that I know i didn’t do, so even though I can’t prove it, I am wondering if this damage was caused during the 90 mile joy ride. When Ken told me the car needed to be driven in order to reset the computer I assumed it was a few miles. If he would have told me 90 miles, I would have cancelled the emissions test and driven the car myself. I have no idea who drove my car, or how careful they were in doing so. I never listen to my radio but it was on and tuned to a station that I would never listen to. For all I know some mechanic took the car home for the night. I have shared this story with my friends and family and everybody agrees that if a dealership put 90 miles on their vehicle without telling them they would be upset too. Ken did not offer to reimburse me for the fuel or anything. I will never have my car in your shop again. I have purchased two vehicles there and I will be trading this car and getting a new car within the next year. This experience leaves me wondering why I should consider buying from Lou Fusz in the future. Kevin Cordray More

My experience with Lou Fusz to fix a fuel issue in my truck has been a total disaster. My truck has a problem accepting fuel at the pump, and I first brought the truck in for repair in February 2021. A truck has been a total disaster. My truck has a problem accepting fuel at the pump, and I first brought the truck in for repair in February 2021. After being charged several hundred dollars to fix a valve somewhere in the fuel system, I had hoped this was the end of it. It was not. On 1 December 2021, I made an appointment at 8:30 to diagnose the problem again after it resurfaced. I arrived early at 8:15, and left the truck in the care of the dealership in case the diagnosis took longer than an hour. I did not hear back from the dealership until I called the service department around 4 pm, at which point I was told the diagnosis was still not done. Why was an 8:30 appointment needed if there was no plan to even look at the truck for the next 7 hours? It would be the following morning before a fix for the fuel problem was identified. The next day, on 2 Dec, my service rep Kurt called and told me that a new fuel pump was needed to fix the problem, which would cost $1252 even though I had already spent hundreds to address this problem earlier in the year with a new fuel vent. But I agreed and was told the truck would be ready by noon. Shorty before noon, I was contacted by Kurt (my service rep) and told the replacement of the fuel pump did not fix the problem, and that now the technician believed a new fuel tank would be required to fixt the problem. It seemed that the service department really didn't know what to do but was simply swapping parts (this would be the third part they guessed at). At that point, Kurt indicated it would be "24 to 48 hours" to determine how long it would be before this out of stock part could be received. Sensing my frustration, Kurt offered to get me a rental vehicle to cover the time until my truck was ready. On the morning of December 6th, I still had not gotten an estimate of the delivery or cost. So I called the service department on that morning and found out Kurt was planning to still charge me the $1252 for the fuel pump that didn't fix the problem, as well as the rental vehicle I was using even though it had previously been offered to me and confirmed by the rental car company that the service department was paying for it. I objected...strenuously....to this, and eventually the service department agreed to cover the cost of the rental vehicle. To help save money, I asked if my truck was at least drivable and safe to operate while we waited for the new fuel tank (which was estimated to take at least 2 weeks. I was told yes. So I returned the rental car and picked up my truck to await the new fuel tank. On Saturday, December 11th, 2021, my truck began leaking gasoline from underneath the front driver panel where the fuel line connects to the engine. My truck NEVER a problem like this, and the leak was so significant that the truck lost over 15 gallons of gas WHILE I WAS DRIVING IT. The only indication I had of the leak was a sudden, dramatic drop in fuel level while I drove on I-70 in St Charles. It appears the replacement of the fuel pump (which turned out not to be unnecessary in the first place) was done poorly and I was given back a truck in an unsafe condition. Before I could mitigate the leak which, was the same as a running kitchen faucet, more than 8 gallons of gas spilled on to my driveway and the street in front of my house!!! Since the service center is closed on Sunday, I was stuck until Monday morning (the 13th) since the truck was undriveable and still slowly leaking fuel in front of my house. I called the service ctr at 7:43 am on December 13th, and left a voicemail for Kurt to coordinate the pickup of my truck and a replacement vehicle while the truck is repaired. Having not gotten a response, I left another voicemail for the service manager, Brad Hubbard detailing some of the problems and asking for a response. Some of the gas leaked also into my front yard and has created a dead spot of grass in my yard. I've added pictures of gasoline ruining my driveway and grass. More

I purchased my vehicle here and the sales woman was great and I have my vehicle serviced her and the service was also great I think I might buy my next vehicle at the same location thanks and I have my vehicle serviced her and the service was also great I think I might buy my next vehicle at the same location thanks More

The dealership was clean and bright. The staff were all very friendly. William was very helpful and knowledgeable about the vehicle I purchased. very friendly. William was very helpful and knowledgeable about the vehicle I purchased. More