Lou Fusz Chrysler Jeep Dodge Ram

Great buying experience. No hassles, professional sales people (Merritt Reid) and great pricing, not to mention a great vehicle (Ram). I trade every four years to get the best trade in value and the Ram people (Merritt Reid) and great pricing, not to mention a great vehicle (Ram). I trade every four years to get the best trade in value and the Ram gives me that. Thanks More

I have been researching vans for awhile. I need a larger car due to my job as a sales representative. I have had a terrific experience with Lou Fusz Subaru in Creve Coeur, so when I was considering a van, car due to my job as a sales representative. I have had a terrific experience with Lou Fusz Subaru in Creve Coeur, so when I was considering a van, I looked for a Fusz dealership in hopes of the same experience. Merritt Reid was very knowledgeable and was willing to help me find the best van for my needs. I am very pleased with this experience. I only wish that the dealership was closer to my home or that I could use any Fusz dealership for service. More

I recently went into Lou Fusz and was treated like they didn't want my business. After standing around waiting for the salesman to make the usual trips back and forth between him and the sales manager.... didn't want my business. After standing around waiting for the salesman to make the usual trips back and forth between him and the sales manager.... I finally realized they are not coming down on the price of the vehicle (which was way over priced). I can't believe I spent several hours in this heat without a drink while I waited for them to do the manager/salesman dance. Oh yeah... They have cars on the lot with a price on them that is not the real price. I asked about a really nice Jeep and they told me the sticker on the window didn't reflect the cost of tires/rims and they would have to be added to the "sticker price"….. I will never step foot on that lot again due to the high make believe cost of the vehicles and horrible customer service….. More

Merritt is one of the best salesman.No pressure and explained to my understanding:).Also my new jeep had a plug that came loose for the radio, I panicked and called the next day and Merritt calmed me d explained to my understanding:).Also my new jeep had a plug that came loose for the radio, I panicked and called the next day and Merritt calmed me down came to my work got my jeep and had the problem solved in minutes.What a relief to know that they cared!!My whole family on both sides agreed that LOU FUSZ is the Place to GO!! More

I purchased a used 2008 Jeep. Although I love the vehicle I have to say that the overall experience at Lou Fusz Dodge so far has been very poor. My experience has been that there is a lot of miscomm vehicle I have to say that the overall experience at Lou Fusz Dodge so far has been very poor. My experience has been that there is a lot of miscommunication throughout the dealership including but not limited to the salesman, used car manager, finance guy, service/“VIP” company. (Note: I guess “VIP” is an aftermarket company Lou Fusz works with.) They all act independent from each other and this has led to delays and an overall bad experience. I felt/feel like I’m getting dragged around and beat up… and it’s not even over yet. I have been waiting over 3 weeks for items (side steps and spare tire with cover) that I was told would only take a few days.... As of today a tire cover has not been ordered and it’s been over 3 weeks. I understand it isn't something they can get from the parts department due to the size (35x12.50) but this should have been determined and ordered within days after the sale was final. I've had problems with the finance guy which had me come in and sign paperwork A WEEK AFTER THE SALE WAS FINAL so that he could file for a lost title on my trade-in. Later that day he called and told me that a lost title for MO costs around $20-30 and a lost title for IL was around $125. He also told me that if it was the MO then they would just pay it but because it was an IL title they wouldn’t. He kept saying “You’re responsible for the cost to file for the lost title.” I said I would check to see if I could find the title but never agreed to pay the “around $120”. Today after I dropped off my Jeep to have the side steps installed I find out he charged me over $150 for the lost title on my trade-in (when IDOT charges $95). After I voiced my frustration the used car manager cut me a check so that I was only charged the $95. This doesn’t change the fact that I was honest about the lack of a title and it wasn't an issue until after everything was completed....Also the fact that the finance guy was trying to charge me $150 for something I could have done for $95. If he had been honest and told me when we were doing the paperwork that I would be charged $150, then this wouldn’t have been an issue because I would have filed the paperwork and paid the $95 myself. Below is a breakdown of "Why" I gave the ratings I did. Customer Service = 2 : Being told a few days for parts and then waiting over 3 weeks is not "OK" customer service. Also the additional charge and hassle of the title after the sale results in a rating of 2. Quality of Work = 3 : The only work I've had done so far (Note: I'm still waiting on spare tire and tire cover) is the installation of the side steps which was just OK.. This is a quick bolt-on part that could have been done while I waited. Unfortunately they contracted this out to "VIP" which had to take it to their shop and install the side steps. Gas used was also not put back into my Jeep. This is why I give them a rating of 3... or "OK". Friendliness = 4 : Everyone was friendly.... Note: The used car manager was very understanding as to why I was upset and helped with the issue of the title. I still feel like I got taken advantage of and that Lou Fusz could have done more to make the situation right (especially considering that I've been waiting for over 3 weeks on my sidesteps, spare tire and tire cover). Regardless... everyone was friendly even when I wasn't. Overall Experience = 2 : Refer to above issues. Price = 3 : Lou Fusz urges the use of "Realdeal.com" as a price estimator which had this Jeep marked as "Overpriced". After negotiations it was an OK deal. The price we agreed upon was acceptable but not one that made me walk away feeing like I got a great deal to brag about. If a different dealership had this jeep I feel I'd gotten about the same deal or better as I got here. This is why I gave a rating of 3 (OK). Unfortunately at this time I wouldn’t recommend this dealer due to the way the $150 title issue was handled. I feel better communication could have made this a much better experience for both parties. More

I have purchased 12 new cars over my lifetime and Merritt Reid was by far the most knowledgeable and professional sales person I have ever met. He listened to my needs and wants and met them rather that sim Reid was by far the most knowledgeable and professional sales person I have ever met. He listened to my needs and wants and met them rather that simply trying to sell me the first car I drove. We found the exact Jeep we wanted and the entire experience was very positive. I will visit Fusz and Merritt for my next car and I will recommend both to family and friends. More

I came in to have the oil changed in my car and to inquire about a new key for the car I purchased at this same dealership a couple years ago. While sitting in the waiting area, a woman walked by me h inquire about a new key for the car I purchased at this same dealership a couple years ago. While sitting in the waiting area, a woman walked by me happy and seemed to be loving life! I stopped her and asked if she was a salesperson and she replied, yes can I help U! Well, after many laughs and excellent customer service my daughter is the proud owner of an Avenger! After 50 years of purchasing cars, never have I come across a salesperson who knew so much about everything on the lot! U go girl! Donna made the little wait we had finalizing all the paperwork pleasurable. I plan on buying my third car from Lou/Donna! Thanks U soooo much! Cynthia/Stephen/Rachel More

I needed to get an emissions test done for our Caliber. Greg was very friendly when I arrived and got our car in and out in about 10 minutes. Very good service, which I always receive at Lou Fusz Dodge. Greg was very friendly when I arrived and got our car in and out in about 10 minutes. Very good service, which I always receive at Lou Fusz Dodge. More

Merritt and all the staff at the dealership were great to work with. They took great care of me through out the process and were able to answer all the questions I had about the three vehicles I was looking work with. They took great care of me through out the process and were able to answer all the questions I had about the three vehicles I was looking at. I am very satisfied with the process and it has been the best experience I have ever had in a new car purchase. I would go back again. More

Merritt was so helpful and knowledgeable, yet understanding of our needs. He was thorough from beginning to end, helping us find the just the right car. He (and all the staff) were great! understanding of our needs. He was thorough from beginning to end, helping us find the just the right car. He (and all the staff) were great! More