Lou Fusz Chrysler Jeep Dodge Ram

Re: Service Department I absolutely will not use this service department again for the following reasons: (1) I received no initial greeting from the service staff nor ackn I absolutely will not use this service department again for the following reasons: (1) I received no initial greeting from the service staff nor acknowledgement of my presence (2) Lacking a greeting, I waited in my car for 10 minutes. Then, I attempted to ask a service coordinator a few questions. Ken Komorek ignored me for approximately another 10 minutes (3) He finally asked if he could help. Yet, he gave no further instructions other than to ask for my keys (4) He proceeded with typing on his computer. I stood there for another 15 mins, no instructions. Seemed to me that this "coordinator" was entering my service information for the 1st time since it was taking so long (5) I asked politely ,"Would you please tell me how much longer do I need to wait?" (As if I was a bother) (6) His response can only be kindly described as verbally disrespectful. Because of the delay I asked him if my appointment was entered into the system and in an angry tone, he said yes. (Another 15 mins) (7) Other service staff saw me waiting, but ignored me (8) As a result of my own shock/ frustration at his verbal disrespect & nastiness, I walked away from him to find the Sales Manager (Steve Kabbaz) who had already planned my visit (9) I told the Sales Manager what occurred within the Service Department (10) The service coordinator found me speaking with the manager within the showroom while I was detailing his verbal disrespect. He was even verbally disrespectful toward me in front of the manager!! My appointment with this service department had been pre-arranged by the Sales Manager to provide me with equipment for my new car. I was very happy to enter the service department because of the install of this equipment. There was no reason for the mistreatment by this "coordinator" other than his own biases & prejudices; just a mean man. Although my car issues were fixed and the Sales Manager was comforting, going forward I will use another Lou Fusz dealership. More

Best Dealership Been dealing with Lou Fusz simce 1999. They have been the most honest and upstanding dealer in the region that I have ever dealt with. I have had seve Been dealing with Lou Fusz simce 1999. They have been the most honest and upstanding dealer in the region that I have ever dealt with. I have had several grey area service issues that they could have not backed me on but they did. All the vehicles that I have puchased were all great dealings. Bery fair. Their honesty and integrity are topshelf. I have dealt with other Lou Fusz dealerahips ( Lou Fusz Subaru) and had the same experience. So im closing, I will not deal with any car dealership other than Lou Fusz. You guys have it figured out. . More

Re: No & Yes I'm on the fence regarding recommending this dealership. Prior to purchasing my car, Jody was responsive & nice although I bought my car through Fuad, I'm on the fence regarding recommending this dealership. Prior to purchasing my car, Jody was responsive & nice although I bought my car through Fuad, another Salesman. Fuad, although not overly friendly, was good at being patient & keeping my focus. Enter Nathan, to detail on behalf of Fuad, the reason for the low ball trade-in value for my SUV; however, I must admit that Nathan had pleasant customer service skills. Enter Finance, very attentive to my financial needs and thus, I bought my car. My dissonance in reference to recommending this dealership first lies with incorrect information given to me about my automobile from my Salesman. Then, my left speakers blew in my brand new car with no return call from the service department. Understand my frustration? To make matters worse, I was no longer receiving any answers to my questions, at all from sales regarding the misinformation and speaker replacement from the service department. Once my questions remained unanswered, I went into the dealership because some Sales Manager was going to answer my questions regarding the misinformation. Enter George; unprofessional & he displayed a total lack of empathy & disregard for my post-new car buying needs. After a heated discussion with George, I asked Montez Boyle to help me with a TRADE on my NEW CAR! And, help me HE DID! Through a weeks worth of stress, Montez's HONESTY, clear communication, patience, support, & understanding is the reason that not only do I recommend HIM for your car purchase, but this dealership. Not to mention, the service department did call me back once Montez became involved. I DID contact corporate to file a complaint & Steve Kabbaz, New Cars Sales Manager, called me to not only apologize for my experience, but to rectify the problems; and he did. Mr. Kabbaz was a pleasure to work with, as was Montez. Even after my positive experience with my trade with Nathan, and Finance, Steve & Montez are the TWO reasons why I do recommend this dealership. As a result of these two gentlemen positively intervening to fix my new car challenges, I am confident that if you are in the market to buy a new car, that they will make sure that your experience is a good one. Of note, the behaviors of the aforementioned sales staff is NO reflection upon the rest of the sales staff. Some of the sales staff who witnessed my heated discussion reported the poor customer service toward me to Mr. Kabbaz as well. More

Great experience! This was our first experience with Lou Fusz. It was a great overall experience and Joe Liebmann made it very special. He was very personable and didn This was our first experience with Lou Fusz. It was a great overall experience and Joe Liebmann made it very special. He was very personable and didn't try to push anything on us, but instead went out of his way to make sure we were satisfied. Love our new Town & Country! More

Great experience on buying a new Ram pickup I dealt with Allan Main in pursuing my new Ram. He was proffessional and helpful in making my purchase a success. He not only knew how to set up my I dealt with Allan Main in pursuing my new Ram. He was proffessional and helpful in making my purchase a success. He not only knew how to set up my phone with the features on the truck, but actually did it for me (would have taken me forever). I purchased the vehicle over the phone. When I arrived there were no hidden costs and he had it filled up and ready to go. I would highly recommend him to anyone in the market for a new vehicle. More

service writer makes all difference Amy Whomack the servive writer on hwy K location,knows how to get your vehicle in and out and wrote up write the first time..... Amy Whomack the servive writer on hwy K location,knows how to get your vehicle in and out and wrote up write the first time..... More

Great overall experience We cannot say enough about Montez. He made our new car buying experience a pleasure, unlike previous experiences at other dealerships. He is very valu We cannot say enough about Montez. He made our new car buying experience a pleasure, unlike previous experiences at other dealerships. He is very valuable asset and we greatly appreciate his experience and guidance during our time at Lou Fusz Dodge. More

stay away from this shady dealer This dealer is a joke ... they will low ball you on any trade plus screw you on what they sell you. Sell you a vehicle with problems give you a I owe This dealer is a joke ... they will low ball you on any trade plus screw you on what they sell you. Sell you a vehicle with problems give you a I owe you then you got to jump thru hoops to get the things fixed that they Promised Then they will jerry rig it together. They are very rude never had such poor customer service in my life More

Great experience @ Lou Fusz I was very pleased with my recent experience at Lou Fusz Chrysler Jeep Dodge Ram in O'Fallon MO. Evan Crader helped me get through the purchase of my I was very pleased with my recent experience at Lou Fusz Chrysler Jeep Dodge Ram in O'Fallon MO. Evan Crader helped me get through the purchase of my new Jeep Cherokee in a smooth, efficient manner. Would definitely be open to buying through this dealer and working with Evan again! More

Excellent Buying Experience We could not have asked for a better experience when we bought our new 2017 Pacifica. Salesman David Verity was excellent....a very friendly and prof We could not have asked for a better experience when we bought our new 2017 Pacifica. Salesman David Verity was excellent....a very friendly and professional person that answered every question we had and held our hand thru the whole process. Finance manager, Nathan Voorhees was also friendly, professional and got us thru the paperwork in record time. We highly recommend this dealership and David if you want to buy a new Chrysler. More