Lou Fusz Chevrolet

Bad customer service I do not recommend Lou Fusz Chevrolet. My heater and defroster stopped working. The car is 3 years old (only 22,000 miles) and they sold me a 7 year w I do not recommend Lou Fusz Chevrolet. My heater and defroster stopped working. The car is 3 years old (only 22,000 miles) and they sold me a 7 year warranty...but they can't get me in for OVER TWO WEEKS? Do you think I might need my defroster in DECEMBER in Missouri? So annoyed. More

Horrible customer service On two occasions now I have attempted to purchase a vehicle from them, after both occasions I was told that I woukd receive a follow up call the next On two occasions now I have attempted to purchase a vehicle from them, after both occasions I was told that I woukd receive a follow up call the next day for my approval, to which I know I was approv2d due to my bank calling me to discuss rates. I heard back from the finance manager John Whitaker 6 weeks later after my first experience to which I told him I was so no longer interested due to the lack of communication and to the fact that after I placed many follow up phone calls to him and the sales manager, nobody would return my phone calls at all ! The second experience just occurred last week as again I completed credit app and again was contacted by my back with rates ad approval, I never heard back from John again and placed many phone calls to him and his sales manager. This is about the most horrible customer service I have ever encountered with a car dealership and have diligently steered people away from doing business with them. I look forward to my phone call from John in about 2 months to try to sell me a new car when he feels like giving the time of day. FYI my family and I have purchased over 6 vehicles from them and I have always taken all of my card in there for repair. I can now honestly say that I will never give them another dime of my money ever again. More

Blows my mind how rude and ignorant these people are What good is a warranty if I have to bring my truck up there every 2 months to fix because they can't seem to fix the problem the first 3 times? Wh What good is a warranty if I have to bring my truck up there every 2 months to fix because they can't seem to fix the problem the first 3 times? What good is calling to make an appointment if every time I get there they have no record? What good is telling them he model of my truck every time they ask if they enter the wrong one each time? What good is being nice to people who are extremely rude to you? High school dropout chevy- St. Peter's. More

Do NOT do business with Lou Fuze Chevrolet! The service department is full of liars and the service manager is a joke. I purchased a car in March of 2014 and I started having problems TWO months The service department is full of liars and the service manager is a joke. I purchased a car in March of 2014 and I started having problems TWO months after that. I have a stack of papers on how many times I've brought my car in to them complaining about different things! My car locked up on the highway and started to decelerate, and no matter what I did I couldn't accelerate. Trying to get over to the side of the road I was almost hit by a semi. Before this I had complained that my car was having trouble accelerating, that I had leaks of some sort, and that I was going through gas like I was driving a hummer. They kept telling me that nothing was wrong. It took my car being completely broken down for them to listen and realize I wasn't just Taking off of work early to hang around there!! They had it for THREE weeks!! They towed my car and told me it was on them free of charge, and that all I'll have to pay in service is my deductible. This was NOT the case. They wanted my deductible plus $100! I fought and argued with them only to end up paying for what I was told was FREE. It had an oil leak, a power steering leak, a broken throttle sensor, and a tracking problem. My husband picked it up for me and we noticed the headlights were very dim. We got home and opened the door and the radio and headlights would not turn off. Took the keys out of the ignition and they were both still on. We started the car up and and drive around the block, took the keys out of the ignition, got out, locked it, the radio and headlights were still on!! I called the service department and had to leave a message because they were closed, I expressed my frustration and asked for a phone call in the morning leaving my name and number. I called the sales department and explained to the sales manager and he knew exactly what car I was talking about, even said "you know it's bad when the sales department knows about your car troubles." The sales manager got me into a rental and I left my car again. The next morning I did not receive a phone call like I asked, it was 3 days later when my car was done. I talked to the service manager and I told him I did not feel safe in this car, and all he could say was "the problems have been fixed." And "we made it so you didn't have to pay for the repairs." And "that's unfortunate you were on the highway, but it's fixed." He also said he "knew nothing about my car and would have to go through the history at a later date." I get my car home and the lights flicker when I roll down my windows and they also go dim for no reason every so often. I've placed calls AGAIN to the service department with no answers. They should put me on the payroll, I'm there so much. Once again I have to take off of work early and take my car in, where they won't fix a thing! So with that being said, unless you like rip off artists in the service department, don't do business with these people. More

Sales person Jason Johns is excellent Jason was great in helping my daughter with purchasing a used 2006 Chevy Cobalt. He called use about items ordered and having tires rotated on during Jason was great in helping my daughter with purchasing a used 2006 Chevy Cobalt. He called use about items ordered and having tires rotated on during his day off, to make sure we could get the items and he set the appointment up. thanks Keith Frye & daughter Paige More

We were looking for a Volt, and Tom was really helpful in finding one from another dealer because the color/options we wanted weren't in stock. We ended up passing based on price, but Tom was incredibly help finding one from another dealer because the color/options we wanted weren't in stock. We ended up passing based on price, but Tom was incredibly helpful and we would be happy to consider buying a car from him in the future. More