Back

Lou Fusz Buick GMC - Service Center

St. Louis, MO

not yet
rated
158 Reviews

158 Reviews of Lou Fusz Buick GMC - Service Center

Sort by
November 15, 2021

First oil change went great with friendly staff. And the complementary car wash was fantastic More

by Sheilax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Rice
Nov 15, 2021 -

Lou Fusz Buick GMC responded

We appreciate you coming to our store! We are happy to serve you and we look forward to serving you again!

September 28, 2021

The service department was wonderful in getting my car fixed and back to me. They even made sure I had a rental when needed. My service advisor Joey Rice explained everything to me and was able to get w More

by torianncampbell123
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joey Rice
Sep 30, 2021 -

Lou Fusz Buick GMC responded

Thank you for taking the time to leave us a review! We appreciate your kind words and recommendation of our store! We look forward to serving you again!

September 20, 2021

My service advisor, Andrew Pannier, was very helpful in listening to descriptions of the problems I was having and recommending the service needed. I look forward to working with him again when my car nee More

by Yvonneray
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Pannier, Service Dept.
Sep 20, 2021 -

Lou Fusz Buick GMC responded

Yvonne, we are so happy to hear this! We appreciate you choosing out store and taking the time to leave us a review! We hope to see you again!

September 13, 2021

Brought vehicle in ABS, stablitrak, and brake lights on. Dealer replaced solenoids and recommended timing belt. Paid and lights still on. Never checked sensors or wheel barren. Very Disappointed More

by vblaylock0302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raymond Huffman
Sep 14, 2021 -

Lou Fusz Buick GMC responded

We are sorry about your experience. Thank you for taking the time to leave us a review, and your message will be passed along to management. We hope to earn your business in the future.

September 07, 2021

The services I received was excellent, I could not have asked for better service. From the time I met Michael until completion he kept me informed on the status of my vehicle. I received both text and voi More

by cerebia.epps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, in the service department
Sep 09, 2021 -

Lou Fusz Buick GMC responded

Thank you for the review! We appreciate your business and you kind words about Michael.

August 20, 2021

Joey was terrific at getting my car fixed as quickly as possible. While he was on Vacation, Jason was able to keep me informed on the status of what was happening. They were both diligent in trying to work More

by trekker62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey and Jason
Aug 23, 2021 -

Lou Fusz Buick GMC responded

Thank you for the great review about Joey and Jason. They will both be glad to hear about this! We look forward to servicing your vehicle in the future!

August 05, 2021

This is the Dealership where my husband and I bought our vehicles. We specifically come back here because the service is exemplary. I have worked with Joey, in service, a few times now and he is a delight. More

by nlasky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey in service
Aug 13, 2021 -

Lou Fusz Buick GMC responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

July 18, 2021

Jason is a great service advisor and I’m always appreciative of his knowledge about GM’s recommended services. Great customer service and very friendly advisors. More

by S.mccarthy81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Walters
Jul 20, 2021 -

Lou Fusz Buick GMC responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

June 24, 2021

My Encore was purchased at Gateway in 2015 as they are now closed. I made the attempt to follow my salesman, and that was not good. The service center at Johnny Londoff was not a fit for me. I was very More

by cake15_57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
Jun 25, 2021 -

Lou Fusz Buick GMC responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

June 21, 2021

Liked the free car wash wait time wasn’t long More

by carolyn_mcelvaine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Tysdal
Jun 24, 2021 -

Lou Fusz Buick GMC responded

We are so honored to have you as a valued customer! Thank you for the great rating.

2
...