Lou Fusz Buick GMC - Service Center

Terrible 5-hour experience. We had traveled from Kansas City to St. Louis, and we had blown a tire on the interstate. I brought the car to Lou Fusz, dealt with Stephanie, and she and another guy in the ga City to St. Louis, and we had blown a tire on the interstate. I brought the car to Lou Fusz, dealt with Stephanie, and she and another guy in the garage said "Whoa, never seen that before!" because apparently there was a huge hole in not only the tire, but WHEEL itself. Stephanie said it was not covered under warranty, which definitely surprised me because we had just bought this brand new Buick Verano 6 weeks prior for that very reason-- we wanted a warranty. She said "well, do you have your contract with you?" I said no, but we had bought the car at a buick dealership in kansas city, and I even knew the name of the dealership (not putting their name here because they have been wonderful, so I would not want to associate them with the disgusting service at LOU FUSZ.) She then said "Well, without your contract I have no idea if you have a separate wheel/tire warranty." WHAT?! I bought the car 4 hours away at the same type of dealership?! You can't look that up on some system, or even offer to CALL that specific dealership?? She acted like I had bought the car on another planet. So much for nationwide service-- we were only 4 hours away from where we purchased it! Nonsense. She continued to say that it would not be covered because it was not a defect of the car. I questioned this by saying "Well, if it's something so strange that you guys have never seen before, doesn't that make you think it could possibly be a defect with the wheel?" And here's the worst part... she answered "I know what you're after, and it's not happening." EXCUSE ME? I was completely insulted that I was not even being heard out. I called my husband to consult with him about spending over $700, and he reminded me that whatever the cost, we just had to do it because we were just there for the weekend, and we had to get back to Kansas City somehow. I tell Stephanie-- yes, let's do it, we have to do it. Then she says they don't even have the wheel that I need. Of course. Then Stephanie tells me that they "might" consider selling me one of their wheels off of one of their cars "for an additional fee." Sure, that's great, I have to do this. My husband told me to keep the blown wheel/tire so we can show it to our home buick dealership, so after I was all checked out and ready to go, I popped the trunk and saw that our blown wheel/tire was gone. I walked back into the garage and asked Stephanie what happened to it. She said "There is a $50 deposit on those, so we keep those." I explained to her that we wanted to take the wheel because we wanted to show our home buick dealership what had happened to it, and she said I would need to pay 50 more dollars if I wanted it back. The wheel that I had bought with the car. The wheel that I owned and they took out of my trunk. I called my husband to tell him that ridiculous request, and he said to get out of there and not give them another dollar of our money. I sat at LOU FUSZ's horrible buick dealership for FIVE HOURS with the worst customer service I have ever experienced. More

I love this dealership because of the customer service given. I normally wait for the same service writer because he has always been honest and upfront regarding all repairs that I have needed. Herman T given. I normally wait for the same service writer because he has always been honest and upfront regarding all repairs that I have needed. Herman Torluemke is always willing to work with me to explain what the problems are and why I need to get them repaired. Hope this helps other find a great dealership to work with! More