Lou Fusz Buick GMC - Service Center

Years of excellent service The service of my SUV was completed excellently, as has been the case for over twenty years. My advisor Stephanie was efficient and explained my optio The service of my SUV was completed excellently, as has been the case for over twenty years. My advisor Stephanie was efficient and explained my options clearly, keeping me updated on how my car was doing and when it would be ready for me. All round great experience. Also gave me time to talk with Larry about the possibility of updating my vehicle at a great deal. More

Dashboard lit up like Christmas tree I arrived with half the world on Monday morning. Jason got me in and a ride home in no time. The dashboard problem turned out to be a sensor or chi I arrived with half the world on Monday morning. Jason got me in and a ride home in no time. The dashboard problem turned out to be a sensor or chip. By the time Jason got it going, I needed a rental to get to work. The repair turned out to be covered under warranty and I was only out $26 for the rental. Every visit here has been great and I am on my third vehicle for this location. More

Oil Change I had an oil change and the windshield wiper had to be fixed. Jason Walters was very helpful as usual and the service seems to be performed correctly I had an oil change and the windshield wiper had to be fixed. Jason Walters was very helpful as usual and the service seems to be performed correctly. More

Service experience The service staff members like Kevin Graham, are very nice, friendly, helpful, knowledgeable and professional. They service what is needed and alwa The service staff members like Kevin Graham, are very nice, friendly, helpful, knowledgeable and professional. They service what is needed and always ask for permission or approval before the service. No hidden cost, I like it. Also I left my credit card at the cashier office and the office called me at home, locked my credit card in the office safe and returned it to me early next morning with a smiling face. I wish I could remember her name, I liked the newly renovated service areas and the new cashier office very much. More

recent visit to Lou Fusz I had to take my Grand Prix in on Fri. cause of a dead battery. When I pulled in and Kevin Graham came out and said hi Mrs. Long I was impressed that I had to take my Grand Prix in on Fri. cause of a dead battery. When I pulled in and Kevin Graham came out and said hi Mrs. Long I was impressed that he knew my name as they see a lot of people every day, I guess that means that I am in there quite often, (sometimes more than I want to be). I am very impressed with the remodeling that you have done as the old chairs were getting very bad, it all looks really nice. You have not put up the plaque's in the showroom showing that Gus was the top salesperson for the month. He is a very nice guy, he to remember's people's names I hope that you have a very good year and Happy New Year to you and everyone there at Lou Fusz. Janet Long More

Going out of the way! Everything went awesome with my service. True colors showed.. in a good way! Drop off was great, driver who took me to work, John, was very pol Everything went awesome with my service. True colors showed.. in a good way! Drop off was great, driver who took me to work, John, was very polite. I had the car in to change the cabin air filter change and a recall. After pick up, I noticed that there was a noise in the fan of the air-conditioner, so I turned around to have the problem corrected. Upon returning, Amy at the Servicenter checked out the problem. She went back and found the last mechanic who was around, Mike. Both agreed that this was not a normal sound and Mike went to work to try and fix the problem. After troubleshooting for a while he found the problem. A leaf had gotten in the fanblades of the air-conditioner. It took him a while to get things apart, find the problem, and put it back together. But he wouldn't quit until it was perfect. I realize later that he had already clocked out and was walking out the door before coming to check out my car. This kind of dedication and personal attention is not common today. This team should be praised for their proactive and customer focused attitude. More

nice man Thomas was a nice man. like could take me home and pick up, when done. I like I can go by the dealer, when I can't figure something out, and they help Thomas was a nice man. like could take me home and pick up, when done. I like I can go by the dealer, when I can't figure something out, and they help. More

Speedy service Thanks Thomas for getting my recall completed so quickly on a day when the service department was really busy. I had settled in for a long wait and w Thanks Thomas for getting my recall completed so quickly on a day when the service department was really busy. I had settled in for a long wait and was delighted to have it done in an hour. More

A New Drivers Seat I was in to have a computer reprogramed for a recall. I mentioned that the drivers seat was starting to crack along the seam and the service advisor, I was in to have a computer reprogramed for a recall. I mentioned that the drivers seat was starting to crack along the seam and the service advisor, Thomas Childres , said it was covered under the warranty. I was happy about that and even more pleased that they had the part to do the repair. More

Courteous...., Left car on a Sunday night for work on following Monday. Received call by 9 am from Amy Porter/5805 that requested work was complete. I was also adv Left car on a Sunday night for work on following Monday. Received call by 9 am from Amy Porter/5805 that requested work was complete. I was also advised of nail in tire, and she inquired if I would want Lou Fusz to repair...,work was approved. Within 30 minutes, second call received to state that my car was ready for pick-up. Any and all personnel that I have ever encountered have been pleasant to talk to and/or deal with in regards to servicing of my vehicle. Great job done by all (mechanic and service advisor! More