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158 Reviews of Lou Fusz Buick GMC - Service Center
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September 14, 2017
The best customer service! Stephanie Watkins has been our service coordinator for over a decade and does an outstanding job! She is very professional and pays attention to detai Stephanie Watkins has been our service coordinator for over a decade and does an outstanding job! She is very professional and pays attention to detail. More
by Donna F.
Employees Worked With
Stephanie Watkins
Helpful September 11, 2017
Shame on Lou fusz Lou fusz gmc damaged new truck's dashboard while diagnosing the issue I had with my truck (warrnenty stuff) it took them 4 days to even look at it. I Lou fusz gmc damaged new truck's dashboard while diagnosing the issue I had with my truck (warrnenty stuff) it took them 4 days to even look at it. I had to pick it up before they could complete the work due to the fact the part needed was 3-5 days out and was leaving for vacation and they said this was cool. But when I picked my truck up it looked like Edward scissor hands put it back together. I immediately talked to the service writer who passed the buck to service manager Tom Treiber who never returned a message or was ever at the dealership upon my visits. I got gmc involved and it took them 5 weeks to get a hold of him, and when he did he lied and said they never looked at the truck. Gmc ultimately took the dealers side. Now I am stuck with damage to my truck. My warrnenty work was completed by gateway gmc was treated with up most respect by them. And the best part is I have the service receipts from Lou fusz and there diagnosis was wrong and way out in left field. These people are crooks and there technicians are amateur. If you want your work done right and have a dealer stand behind it Lou fusz is not the place. Shame on Lou fusz!!! More
by Loumm
Employees Worked With
Tom Treiber
September 09, 2017
Experience For years now Amy Wokovich has been my service coordinator. Her knowledge,recommendations,and personal attitude has given me the trust which brings me For years now Amy Wokovich has been my service coordinator. Her knowledge,recommendations,and personal attitude has given me the trust which brings me back.please consider her for advancement And financial upgrade. Thanks Don More
by Durango 1938
Employees Worked With
Amy wokovich
August 31, 2017
Collison Shop Service. The work done in the collision center was oustanding. Mike is the man. Everyone in the center are customer relations masters. Fusz is our choice for s The work done in the collision center was oustanding. Mike is the man. Everyone in the center are customer relations masters. Fusz is our choice for sales, service, and repair. They know how to treat you good. More
by LA-13TH
Employees Worked With
Mike in the collison center
August 17, 2017
Lou Fusz service is the best, Saturday hours. Was in before my appointment. One hour and 1/2 for an oil change and tire rotation. It was a great experience. Thank you Rose E Saturday hours. Was in before my appointment. One hour and 1/2 for an oil change and tire rotation. It was a great experience. Thank you Rose Edwards More
by Rosie1959
Employees Worked With
August 07, 2017
Excellent service in both sales and service My husband and I have EACH leased two cars and purchased one car from this business. Always the most respectful and courteous staff you could want. L My husband and I have EACH leased two cars and purchased one car from this business. Always the most respectful and courteous staff you could want. Last service trip was pleasant, and punctual. The waiting area was comfortable and well appointed. I just bring something to read and/or check/update my phone using their free wifi. More
by nutribev
August 06, 2017
Excellent service advisor Excellent service advisor. He listened to the extra items I wanted checked and got them completed for me. He was very friendly and professional dur Excellent service advisor. He listened to the extra items I wanted checked and got them completed for me. He was very friendly and professional during my vehicle service. More
by MarkShanks
Employees Worked With
Jason Walters
July 23, 2017
Ask for John We came from Mt Vernon Il on the hottest day of the year .We passed several dealerships on our almost 2 hour drive.upon arrival JohnRandazzo was there We came from Mt Vernon Il on the hottest day of the year .We passed several dealerships on our almost 2 hour drive.upon arrival JohnRandazzo was there to meet us as we had spoke earlier.After greeting us he kicked into high gear out to the lot to bring up what we were interested in.He found exactly what we were looking for .It was our first purchase there and won't be our last. To say it best "Looking for a new car?Ask for John Randazzo. He will make it happen!" More
by Ginny
Employees Worked With
July 21, 2017
Service Advisor When I visit your dealership for service I'm always happy when I get to work with Kevin. Kevin is a Service Advisor that has the experience with both When I visit your dealership for service I'm always happy when I get to work with Kevin. Kevin is a Service Advisor that has the experience with both the mechanical side and the people side of the business. He can explain what's happening with your vehicle in a way that's easier to understand and when requested provide good advice and suggestions. Thanks Kevin! More
by Tucker, Robert
Employees Worked With
Kevin Graham
July 10, 2017
Oil change Had a great experience thanks to Thomas Chihress (service Advisor) Keep up the good work!oil change.My car got wash for free ,coffee free ,Big screen Had a great experience thanks to Thomas Chihress (service Advisor) Keep up the good work!oil change.My car got wash for free ,coffee free ,Big screen TV while waiting More
by Medical73!
Employees Worked With
Ed Berkholz
