Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lou Fusz Buick GMC
St. Louis, MO
781 Reviews
The Lou Fusz Automotive Network has been treating the St. Louis and surrounding areas with Respect for 70 years! We are Home of the Fusz Family Promise, Best Price Guarantee and a 10 Year 200,000 Mile Limited Powertrain Warranty on new vehicles!!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 781 reviews
July 10, 2014
Great inventory. Saw a car that I was interested in on the website. Michael called me, set up meeting. Glad he called. Love the car. Saw a car that I was interested in on the website. Michael called me, set up meeting. Glad he called. Love the car. More
by ronschowe
Employees Worked With
Michael Gamblin
June 12, 2014
New GMC My husband and I went to Lou Fusz Buick GMC to purchase a 2014 GMC Terrain Denali. We dealt with Steve Van Sickle. and the experience could not have b My husband and I went to Lou Fusz Buick GMC to purchase a 2014 GMC Terrain Denali. We dealt with Steve Van Sickle. and the experience could not have been any better. He was quite friendly and very thorough but not pushy in any manner. We were contacted first thing in the morning via e-mail with additional information on our appointment as well as a short video of one of the vehicles that was available. After purchasing the vehicle we received 2 additional videos of our new purchase. I will absolutely recommend this dealership to friends and family as well as purchase another vehicle in the future from Steve. Fantastic experience!!! More
by lbradshaw1
May 29, 2014
my first new Car Absolutley love my New Buick Verano... my favorite color blue and my service was GREAT with Steve!!! He helped me get everything i wanted in a car.... Absolutley love my New Buick Verano... my favorite color blue and my service was GREAT with Steve!!! He helped me get everything i wanted in a car.....thanks Steve ! More
by ToriCottrell
May 24, 2014
Wasn't looking I wasn't planning to buy a new car for months. I drove in and chatted with my usual salesman, Steve Vansickle and he made me a deal I couldn't refuse. I wasn't planning to buy a new car for months. I drove in and chatted with my usual salesman, Steve Vansickle and he made me a deal I couldn't refuse. Except for the hours it takes to close a deal at a dealership; the process was painless and I got a great new car. Tjos os the 4th car I have purchased from these guys. More
by MacroAlan
May 19, 2014
Travelled 250 miles to come here! Worth it. Dan did a great job of finding my car and getting it to his dealership. Well worth it to take a day to travel to Lou Fusz for this deal. Tha Worth it. Dan did a great job of finding my car and getting it to his dealership. Well worth it to take a day to travel to Lou Fusz for this deal. Thanks to everyone. More
by Ejdouglas1
Employees Worked With
Dan Albertsmeier
May 12, 2014
EXCELLENT experience!!!!! We had a great experience when purchasing our GMC Terrain. The process was quick and effortless. Steve V worked with us finding the exact vehicle we w We had a great experience when purchasing our GMC Terrain. The process was quick and effortless. Steve V worked with us finding the exact vehicle we wanted from color to options and within our budget. I would highly recommend Lou Fusz Buick GMC and Steve V to anyone looking to purchase a vehicle. More
by KathieJennings
May 08, 2014
Scott Brotherton went above and beyond to make the sale. I cant say enough good things about Lou Fusz Buick GMC and my salesman Scott Brotherton. Scott went above and beyond with excellent customer service, I cant say enough good things about Lou Fusz Buick GMC and my salesman Scott Brotherton. Scott went above and beyond with excellent customer service, gave me great trade value and I highly recommend him. If your in the need for a new or preowned vehicle you owe it to yourself to call Scott Brotherton at Lou Fusz (314) 301-8790 More
by cmaune72
Employees Worked With
Scott Brotherton
March 02, 2014
Words cannot express my distaste for this dealership. As my husband and I welcomed twins several months ago, we decided to upgrade our vehicle to something larger. We knew we wanted to be loyal to GM as my my husband and I welcomed twins several months ago, we decided to upgrade our vehicle to something larger. We knew we wanted to be loyal to GM as my grandfather was a time efficiency manager for General Motors for over 50 years. He would be sick to know how poorly we were treated and used at this dealership. My husband did extensive research with many dealerships to get the best price on a new Acadia. (Joel) committed to the lowest price and we forfeited deals with all other dealerships, secured a babysitter, and went up to Lou Fusz to sign the papers and be out the door with our new vehicle. Unfortunately that did not even come close to happening. Upon arrival, we were taken out to the lot to look at color choices, found one we intended on buying but were forced to wait over two hours only to find out that the deal, as promised, would not happen. Seeing as how their strategy was only to keep us waiting until closing to tell us that they would charge us much more than what was promised, we could no longer work with any other dealerships.The manger quickly dismissed us as well and was unapologetic. This dealership does not care about their customers. They make empty promises and cannot deliver. Please do not give them your business. I urge you to patron a dealership that actually cares about you. More
by MkPQL
Employees Worked With
Larry, Joel
October 08, 2013
i bought a 2014 gmc here they had lost a the extra key and remote so they did send me a new key and remote but only the dealer can program the remote they are 100 miles from so they said take it to a loca and remote so they did send me a new key and remote but only the dealer can program the remote they are 100 miles from so they said take it to a local dealer which is 30 miles from i had to pay to get it programmed they said they would reimburse me its going on a moth still no check (larry you do have a copy of the recite chuk confirmed that) i also had to install the cargo lights on the truck my self that should be done before the truck was showed to any one (since when do you buy a new truck with some assemble required) the best part they offered me few dollars extra in the reimbursement that i haven't got to answer they survey that gm sends out with all completely satisfied answers More
by wesleyyoung359
Employees Worked With
larry
September 09, 2013
Terrible 5-hour experience. We had traveled from Kansas City to St. Louis, and we had blown a tire on the interstate. I brought the car to Lou Fusz, dealt with Stephanie, and she and another guy in the ga City to St. Louis, and we had blown a tire on the interstate. I brought the car to Lou Fusz, dealt with Stephanie, and she and another guy in the garage said "Whoa, never seen that before!" because apparently there was a huge hole in not only the tire, but WHEEL itself. Stephanie said it was not covered under warranty, which definitely surprised me because we had just bought this brand new Buick Verano 6 weeks prior for that very reason-- we wanted a warranty. She said "well, do you have your contract with you?" I said no, but we had bought the car at a buick dealership in kansas city, and I even knew the name of the dealership (not putting their name here because they have been wonderful, so I would not want to associate them with the disgusting service at LOU FUSZ.) She then said "Well, without your contract I have no idea if you have a separate wheel/tire warranty." WHAT?! I bought the car 4 hours away at the same type of dealership?! You can't look that up on some system, or even offer to CALL that specific dealership?? She acted like I had bought the car on another planet. So much for nationwide service-- we were only 4 hours away from where we purchased it! Nonsense. She continued to say that it would not be covered because it was not a defect of the car. I questioned this by saying "Well, if it's something so strange that you guys have never seen before, doesn't that make you think it could possibly be a defect with the wheel?" And here's the worst part... she answered "I know what you're after, and it's not happening." EXCUSE ME? I was completely insulted that I was not even being heard out. I called my husband to consult with him about spending over $700, and he reminded me that whatever the cost, we just had to do it because we were just there for the weekend, and we had to get back to Kansas City somehow. I tell Stephanie-- yes, let's do it, we have to do it. Then she says they don't even have the wheel that I need. Of course. Then Stephanie tells me that they "might" consider selling me one of their wheels off of one of their cars "for an additional fee." Sure, that's great, I have to do this. My husband told me to keep the blown wheel/tire so we can show it to our home buick dealership, so after I was all checked out and ready to go, I popped the trunk and saw that our blown wheel/tire was gone. I walked back into the garage and asked Stephanie what happened to it. She said "There is a $50 deposit on those, so we keep those." I explained to her that we wanted to take the wheel because we wanted to show our home buick dealership what had happened to it, and she said I would need to pay 50 more dollars if I wanted it back. The wheel that I had bought with the car. The wheel that I owned and they took out of my trunk. I called my husband to tell him that ridiculous request, and he said to get out of there and not give them another dollar of our money. I sat at LOU FUSZ's horrible buick dealership for FIVE HOURS with the worst customer service I have ever experienced. More
by kirwin4
Employees Worked With
Stephanie
