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Lou Fusz Buick GMC
St. Louis, MO
781 Reviews
The Lou Fusz Automotive Network has been treating the St. Louis and surrounding areas with Respect for 70 years! We are Home of the Fusz Family Promise, Best Price Guarantee and a 10 Year 200,000 Mile Limited Powertrain Warranty on new vehicles!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 781 reviews
April 07, 2017
service The service was great with no problems and everyone is very nice. Our technician, Kevin, is exceptional and we have had him many times. Keep up the g The service was great with no problems and everyone is very nice. Our technician, Kevin, is exceptional and we have had him many times. Keep up the good work guys. More
by Ed O
Employees Worked With
Kevin Graham
March 23, 2017
purchase experience John Randazzo was a pleasure to work with. I would recommend him and Lou Fusz to anyone . everything went smoothly with the sale and also with Calvi John Randazzo was a pleasure to work with. I would recommend him and Lou Fusz to anyone . everything went smoothly with the sale and also with Calvin in finance More
by johnfish
March 18, 2017
Great experience All people I have met at Lou Fusz Buick GMC are very helpful. Anthony Anselmo is very very nice and willing to provide extra help. David and Melanie a All people I have met at Lou Fusz Buick GMC are very helpful. Anthony Anselmo is very very nice and willing to provide extra help. David and Melanie are also very good and extremely helpful. Have received great service. More
by larryinstl
Employees Worked With
Anthony Anselmo, Melanie Arensmeier, David Hoeflinger
March 01, 2017
Great service I have always gotten great service from all of the service advisers Thomas Childress checked me in and reviewed my service record to make sure all r I have always gotten great service from all of the service advisers Thomas Childress checked me in and reviewed my service record to make sure all recall items were taken care of and anything else that had not been done in while. I was in and out in a very short time. More
by ce2017
Employees Worked With
Thomas Childres service adviser, Robert Facchin performed work
February 20, 2017
Lou fusz rep As always Jason is a great service technicians always has a friendly atmosphere and willing to go the extra mile to make sure your pleased with the se As always Jason is a great service technicians always has a friendly atmosphere and willing to go the extra mile to make sure your pleased with the service... More
by Bubbles0975
Employees Worked With
Jason Walters
February 18, 2017
Bad Service on Vehicle, Lack of Customer Service - Not Happy To summarize, I received an email from Shelby Parker and Nick Caton regarding the following information about my vehicle and they would reach out to T To summarize, I received an email from Shelby Parker and Nick Caton regarding the following information about my vehicle and they would reach out to Tom Treiber (service manager) and he would be in touch with me on Monday. He did not reach out all week. I called the office on Thursday and confirmed he was there but not available and left a voicemail...still no response. I am putting this in here because I have done everything I can to try and reach out to them, but nobody took the time to reply and it's been over a week now. I brought my Chevy Equinox to Lou Fusz GMC on 1/2/2016 and had the oil changed. I also asked if they could check out a noise I heard when I hear bumps and check out the brakes because they were squeaking when I placed my foot on the brake pedal. They mentioned they would do this and upon completion of service, notified me that there were no problems. When I read the service receipt/ticket, it didn't mention anything about the brakes so I went back in and asked to make sure there were no problems with the brakes and was insured that they did check the brakes even though it was not on my receipt. My vehicle was serviced with about 120000 miles at this time. Fast forward to 1/5/2017, I took my Equinox to another automotive group to have it checked out. The vehicle had about a 129500 odometer reading at the time of service. I let them know I heard squeaking when applying brakes but thought probably wasn't big deal since the brakes were checked not very long ago and the vehicle is not driven very hard. They informed me that not only were all 4 brakes bad on the vehicle but also that they were so bad that the rotors had heat cracks in them because the problem had been let go for too long. They told me that obviously for 9,000 miles ago, that if the problem would have been corrected, then I wouldn't find myself having to pay for brand new rotors and new labor to install them. So, with all this said, I am contacted Lou Fusz GMC and communicated I believe my brakes were bad when I originally brought the vehicle in but maybe they actually did not check them as they said they did. This in turn cost me money but also put the safety of my wife and kids who ride with me in danger. It also lowers my confidence in the Lou Fusz name. After bringing my concern to them, again, absolutely no response from ANYONE from Lou Fusz GMC since I emailed them over a week ago. Tom Treiber was in the office per the front desk so he had to receive my email but this was obviously not very important so I still have heard no response. I would not recommend buying a vehicle from a dealership that does not provide good service to the vehicle nor customer service and working with customers. More
by jeram18
Employees Worked With
Shelby Parker, Nick Caton, Tom Treiber
February 18, 2017
Always satisfied I rely on my service advisor ,Kevin Graham.He is always helpful and gives detailed descriptions of my needed service . Your newly constructed waitng I rely on my service advisor ,Kevin Graham.He is always helpful and gives detailed descriptions of my needed service . Your newly constructed waitng area is comfortable and bright. You are a company that cares for their customers. More
by MID
Employees Worked With
Kevin Graham
January 30, 2017
Service that you perform is why I keep coming back thank you Shelby Parker was a joy to work with she had my SUV done in a timely manner my wife and I were very pleased with the service we got Shelby Parker was a joy to work with she had my SUV done in a timely manner my wife and I were very pleased with the service we got More
by Geno1
Employees Worked With
Shelby Parker
January 23, 2017
Auto Trade and Purchase Brittany Wynn is a awesome sales person. My wife and I really appreciated her honesty in the buying of our new vehicle. Look forward to working with h Brittany Wynn is a awesome sales person. My wife and I really appreciated her honesty in the buying of our new vehicle. Look forward to working with her again in the near future! More
by Walt246
Employees Worked With
Brittany Wynn
January 21, 2017
Great Sales Representative. This is the 5th Terrain I have bought From Gus Loftis. I have been going to this Dealorship since it was Mallory Buick. Now there is a dedicated Conne This is the 5th Terrain I have bought From Gus Loftis. I have been going to this Dealorship since it was Mallory Buick. Now there is a dedicated Connectivity Specialist, that explains all features in the new vehicle and makes the USB, MP3, personal devices and Blue Tooth set up so simple. More
by BRSENTI
Employees Worked With
