
Lou Fusz Buick GMC
St. Louis, MO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Horrendous Customer Service PRO: They had a reasonable price on a model of the vehicle I wanted. CONS: I have never received such horrendous customer service and will NEVER b PRO: They had a reasonable price on a model of the vehicle I wanted. CONS: I have never received such horrendous customer service and will NEVER be working with this dealership again. The apparent lack of communication among the team and respect for customers is appalling. I selected Lou Fusz because there was a promise of a “hassle and pressure free” experience through a partnership with my company. This partnership was neither acknowledged nor honored and my experience was anything but “hassle and pressure free.” After one of the most disgraceful, uncomfortable sales situations I’ve ever been subjected to, I submitted a detailed 4-page letter to the Sales Manager who in turn thanked me for the advice and asked to keep me as a valued customer – something I clearly stated I would never be. To say that I am disappointed is an understatement. I encourage you to avoid the nightmare that is Lou Fusz Buick GMC – please do business elsewhere. EDIT (7/9/17): In response to Ryan, this was a new vehicle - not pre-owned. I have emailed you a detailed summary of my experiences. Per my above review, the sales process was beyond awful and every encounter since has done nothing to change my view on this organization. EDIT 2 (7/25/17): I personally reached out to Ryan Morrow (after searching for his email address that he conveniently failed to provide) on two occasions to address the lack of "welcoming communicative customer service" I received at Lou Fusz Buik GMC and he has completely ignored and disregarded my communication. This continuation of poor service is extremely disappointing and has only reinforced my negative views. More
Thank you Andy! We came in on a Friday evening, looking for an Acadia. On our way to the dealership we prayed for a friendly associate and a smooth experience. Andy w We came in on a Friday evening, looking for an Acadia. On our way to the dealership we prayed for a friendly associate and a smooth experience. Andy was the first person we came into contact with and our prayer was answered. We had a good time working with him, and lots of laughs on our test drives. Needless to say, we walked away with an Acadia and are very pleased. More
Ask for John We came from Mt Vernon Il on the hottest day of the year .We passed several dealerships on our almost 2 hour drive.upon arrival JohnRandazzo was there We came from Mt Vernon Il on the hottest day of the year .We passed several dealerships on our almost 2 hour drive.upon arrival JohnRandazzo was there to meet us as we had spoke earlier.After greeting us he kicked into high gear out to the lot to bring up what we were interested in.He found exactly what we were looking for .It was our first purchase there and won't be our last. To say it best "Looking for a new car?Ask for John Randazzo. He will make it happen!" More
Service Advisor When I visit your dealership for service I'm always happy when I get to work with Kevin. Kevin is a Service Advisor that has the experience with both When I visit your dealership for service I'm always happy when I get to work with Kevin. Kevin is a Service Advisor that has the experience with both the mechanical side and the people side of the business. He can explain what's happening with your vehicle in a way that's easier to understand and when requested provide good advice and suggestions. Thanks Kevin! More
ROBBIE SHERWOOD******PROVIDED EXCELLENT SERVICE ROBBIE SHERWOOD was there for me every step of my purchasing my new vehicle. Told him exactly what I wanted, Robbie didn't hesitate; went right out o ROBBIE SHERWOOD was there for me every step of my purchasing my new vehicle. Told him exactly what I wanted, Robbie didn't hesitate; went right out on the lot and came back with everything I was looking. The process went smoothly. I WOULD DEFINITELY recommend ROBBIE SHERWOOD. More
Great Sales Team We came from WI to purchase a GMC Sierra. Our sales rep Robbie and call specialist Megan did a great job finding the truck (which was in transit from We came from WI to purchase a GMC Sierra. Our sales rep Robbie and call specialist Megan did a great job finding the truck (which was in transit from the factory) then had it detailed and ready to go in less than 24hrs. We dealt with 3 other dealers to find this truck, & this team was superior to all the others. They went out of their way to help us and keep us informed. They went above and beyond our expectations! They kept us informed of what was going on despite being very busy over the holiday sales rush. Calvin in finance and Melanie in tech support were also wonderful to work with. It was worth the 8 hr. drive to work with this team! I would highly recommend working with them. They made the whole experience wonderful!- Patrick D. More
Great experience Our salesman, Gus Loftis was great to work with. He found exactly what we were looking for on the lot. He made the buying experience very easy with n Our salesman, Gus Loftis was great to work with. He found exactly what we were looking for on the lot. He made the buying experience very easy with no games played. Davis in finance was very personable and made financing our car fast and easy. Will definitely buy from again! More
Great Experience This was my first experience at a Lou Fusz dealership and I would definitely return. Gus was great to work with and I felt that he really took the ti This was my first experience at a Lou Fusz dealership and I would definitely return. Gus was great to work with and I felt that he really took the time to understand my situation and do whatever he could to help me out. I would recommend him to anyone looking for a new car. During the final paperwork I felt that David did a very nice job of explaining all the details to me and I felt fully informed as I was leaving with my new car. I also was a big fan of Melanie taking the time to make sure I understood all of the features on my new car. She is a great asset in that role and it was a very nice touch. Thanks to everyone. More
Oil change Had a great experience thanks to Thomas Chihress (service Advisor) Keep up the good work!oil change.My car got wash for free ,coffee free ,Big screen Had a great experience thanks to Thomas Chihress (service Advisor) Keep up the good work!oil change.My car got wash for free ,coffee free ,Big screen TV while waiting More
I was treated very unfairly The service department caused my vehicle to leak oil and then they refused to fix the leak. I returned to the dealership when i noticed the truck was The service department caused my vehicle to leak oil and then they refused to fix the leak. I returned to the dealership when i noticed the truck was leaking oil after they replaced the distributor. They had vehicle for a week and could figure out the cause of the problem. they were just guessing when they replaced the distributor. When the distributor was replaced, the mechanic forgot to replace an oil seal. I was told it would be almost another week before it could be looked at again. The service department is dishonest and inefficient. More