Lou Fusz Buick GMC

Fantastic salesman Arther Johnson Unparalleled fast sales experience with a Fantastic salesman Arther Johnson. Wonderful 2 nd time leasing from this dealership. Could not ask for a mor Unparalleled fast sales experience with a Fantastic salesman Arther Johnson. Wonderful 2 nd time leasing from this dealership. Could not ask for a more pleasant purchasing experience More

Always first rate sales department Gus Loftis has turned into our family Buick salesman. He has all my family members very happily driving their new Buicks. Finance Dept. was on top of Gus Loftis has turned into our family Buick salesman. He has all my family members very happily driving their new Buicks. Finance Dept. was on top of things and made paperwork a breeze. I recommend all my friends and family your way. More

Overall top notch experience The sales staff, finance department, and transition team, and the managers we’re all great, and fun and really made the experience awesome. Kudos to The sales staff, finance department, and transition team, and the managers we’re all great, and fun and really made the experience awesome. Kudos to the Fusz family and their entire staff More

The experience of buying a new car my sales person (Brittany Wynn) were so professional during the transaction for my new enclave, she explained all of the details so you could underst my sales person (Brittany Wynn) were so professional during the transaction for my new enclave, she explained all of the details so you could understand.she was very polite.i never felt pressured.i would recommend her to anyone-Glenn Stewart, new buick owner. More

No pressure car buying experience I worked with Dustin Byers 10/10 would recommend him to anyone I know! Definitely going to do business with him again in the future! I worked with Dustin Byers 10/10 would recommend him to anyone I know! Definitely going to do business with him again in the future! More

Poor business practices I am still stunned at the horrific business practices of this dealer. After finding and inquiring about a new Buick Enclave on the internet I was con I am still stunned at the horrific business practices of this dealer. After finding and inquiring about a new Buick Enclave on the internet I was contacted by a salesperson (Jason) at Lou Fusz in St. Louis, MO I was informed that my final price would be approx. $2K more than the advertised price of $49,430. $1000 for not trading in a vehicle, $698 protection package they say they charge to all new vehicles, and $199 admin fee. OK. The $1K is legit because I am not trading in a vehicle, the protection package is pork to boost profit as well as the admin fee. Still the car was a good deal so I agree to purchase it and pay a $1,000 deposit Saturday Feb. 10 via telephone and also tell them I want to use my GM card earnings from my GM credit card. Salesperson said paperwork would be to me early the next week and I told him I would pick up the car the following Saturday 2-17. After not receiving any paperwork via FedEx as promised, I inquired to Jason and he said that he had talked with his manager and been told that it would be fine to wait until Saturday when I came in (which is a 300 mile drive) to complete the paperwork. I questioned this and told him that I wanted to spend as little time as possible at the dealership since I was going to have a bit over 8 hours of road time that day to travel that far. He assured me all would go fine and they would have everything ready when I arrived and he sent me a picture of the vehicle with a sold to (my name) placard in the window. He even called me later in the week to ask what time I would be in. I told him shortly after noon on Saturday. Saturday morning after me, my wife and our young son got on the road (in a light snow) I get a nice text from Jason telling me to be safe because it was snowing there also and to let me know that he was having trouble getting the all weather floor mats I had requested and he had said would not be a problem and he may have to mail them to us. Shortly after 12pm after driving for just over 4 hours and being within a few miles of the dealership I receive a call from Jason saying that I would not be able to use my GM card earnings (approx. $1,500) on the purchase of this vehicle. Totally shocked and disappointed I ask why and state that I have bought 3 other GM cars in the past and used earnings from my GM card. Also, why wasn’t this conveyed to me a week ago or at least earlier in the week. He says that since this was a special GM incentivized and discounted car that they would not let me use the earnings rebate from my card. Of course, this is totally unacceptable after being told that they could be used and our deal was done. Jason was very nice and was apologizing and taking the blame for not finding this out sooner and letting us drive 300 miles, one way for nothing. So he says he will talk to his manager and see what can be done. I get a call shortly after saying they cannot do anything about it since it is GM not taking it. I immediately make the point that I should have been informed of this last week and ask for him to refund my $1,000 deposit and that I am turning around. Funny thing here is that I already had received an E-mail from GM thanking me and stating that $1581.62 had been redeemed from my GM card earnings by Lou Fusz Buick. After returning home over four more hours later I called Jason again questioning why GM had redeemed my earnings to Lou Fusz Buick for a Buick Enclave but he told me they would not. He states that this will be refunded back to my earning for my card and something about this was taken before entering the VIN which was linked to this special deal….. By this time we were definitely thinking something very shady is going on so I ask him to ask his manager to call me. Larry Buschhron, the manager calls me shortly thereafter, again a very nice guy and apologetic but still has the same story as the salesperson. He did offer to pay for my travel expenses because he agrees that this should have been resolved prior to me driving there. This is a nice gesture but to me once a deal is made it should be honored. Lou Fusz had a week to get all of this paperwork done and could have let me know day sooner and then let me make the decision if I still wanted to proceed with the deal. But dropping this on me when I am minutes away from the dealership is not acceptable business practice, not acceptable customer service and not acceptable follow up once a deal is made. Now it is back to the drawing board on finding a new car for my family. Now it is back to the drawing board on finding a new car for my family. BTW, I would probably still have bought the vehicle if they would have offered to split the difference of the 1581.62 even though in reality they should have eaten the entire amount. More

Turn in a lease car and get another one, What a wonderful experience. Gus, Larry, and Melanie were fantastic. We went in to turn in a lease car that we had for 2 years, All in one afternoon What a wonderful experience. Gus, Larry, and Melanie were fantastic. We went in to turn in a lease car that we had for 2 years, All in one afternoon we were driving home in a new lease car, I really can not say enough about the professionalism these people gave us, Thank you all so very much, Del and Gwen Nichols More

Purchased a 2018 GMC Acadia We saw the GMC Acadia with the features we wanted on the dealer website. I exchanged a few emails with Shelby and Megan and then Gus sent a video of A We saw the GMC Acadia with the features we wanted on the dealer website. I exchanged a few emails with Shelby and Megan and then Gus sent a video of Acadia. I called Gus and set up time to come and look at vehicle. We were pleased with the vehicle and Gus was good to work with as well as the rest of the team. Each team member knew their job and were quite helpful. Melanie was a lot of help setting up blue-tooth and explaining the features the vehicle had. More

""The experience was great ! I was truly over whelmed with going through the car purchased . Jason Johns was terrific in every way possible. Would recommend all my friends to chec I was truly over whelmed with going through the car purchased . Jason Johns was terrific in every way possible. Would recommend all my friends to check Lou Fuzz and his staff out ! Thanks again ! Mrs. Franklin-James"" More

Andy is a top performer. We are completely satisfied We feel lucky to have Andy Dobbyn guide us in selecting a GMC Terrain to meet our needs. No pressure, just friendly, courtious assistance. He even mad We feel lucky to have Andy Dobbyn guide us in selecting a GMC Terrain to meet our needs. No pressure, just friendly, courtious assistance. He even made us feel good about the price we paid. I hope he is there the next tome we buy a car More