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Lou Fusz Buick GMC

St. Louis, MO

4.7
782 Reviews
The Lou Fusz Automotive Network has been treating the St. Louis and surrounding areas with Respect for 70 years! We are Home of the Fusz Family Promise, Best Price Guarantee and a 10 Year 200,000 Mile Limited Powertrain Warranty on new vehicles!!
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10950 Page Ave

St. Louis, MO

63132

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Showing 782 reviews

August 14, 2020

Joey was great, had my car in and out!!! Joey kept me posted on what was going on with my car. I get all my cars from here. ROCK ON LOU!!! More

by crystal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim M. , Calvin , Jason Walters, Kevin Graham, Joey Rice, Rosell Hernandez
Aug 31, 2020 -

Lou Fusz Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

August 08, 2020

A very good way to start a day Each and every time I come here.my experience is very good. Jason Walters is the very best. The top of the line in advisors. He is always considerate More

by CYCARMEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Walters
Aug 31, 2020 -

Lou Fusz Buick GMC responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

August 05, 2020

Went to look and ended up buying I have dealt with Sales, Service and Parts for years and they have always been honest with me. Will most likely deal with them for many more years. More

by Mike/Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Randazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Powers
Aug 07, 2020 -

Lou Fusz Buick GMC responded

We're delighted to hear that you think so! Thanks for coming in to see us!

August 04, 2020

Great Experience! Recently bought a car from Brad Matheney...I called him and told him what I was looking for...within a few days he found the exact car I wanted. Very More

by jschwermer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Matheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Lou Fusz Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

August 04, 2020

Fantastic I try over 300 miles to Lou Fuse because Brittany is worth the drive...She all ways make sure you and your interests is priority..This is my second ca More

by KarlaConway725
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Wynn, Jason Walters, Amy Tysdal, Joey Rice
Aug 07, 2020 -

Lou Fusz Buick GMC responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

August 04, 2020

We had a Great experience with Lou Fusz. Caleb Rowden did a really great job. Highly recommend the service. The transaction was simple and quick. More

by eols118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb Rowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Lou Fusz Buick GMC responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

July 16, 2020

It was a pleasure to deal with Tom Winingar. Outstanding salesman! Took awhile to get the vehicle to the dealership, but Tom was right there the whole time with updates and help. Tom even came in on his day More

by ntroloff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Winingar
Aug 07, 2020 -

Lou Fusz Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

July 11, 2020

Great Experience Brad Matheney has been great to work with over the last few months. He has been efficient and great on following through on all details until the vehi More

by pheimann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Matheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Lou Fusz Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

July 10, 2020

Shady Sales Practices Was first in line when the dealership opened at 9:00. Turns out Gus opened up 2 hours early and sold the vehicle. Company Policy? More

by B. Allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gus Loftis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Lou Fusz Buick GMC responded

Thank you for taking the time to share your experience with us. We are sorry the vehicle you were interested in was sold before you came to the dealership. We are typically here early and do have a policy of first come, first serve, when it comes to holding vehicles, however, we understand this policy led to a frustrating experience on your part. We hope that you are able to find a vehicle that fits your needs and if you are interested in us attempting to locate that vehicle in the future, we would love to help.

Jul 10, 2020 -

B. Allen responded

Turns out the "First Come, First Serve" policy only applies to certain sales people. Just to clarify, I was there when the lobby doors where "unlocked" at the start of the business day, only to find out Gus woke up at the crack of dawn and had arranged to sell the car to his customer before the dealership was officially opened for business. Very shady sales tactics.

July 09, 2020

My experience was great. The service staff of Amy Tysdal and Jason Walters were very helpful and knowledgeable. They made sure that I was taken care of promptly. More

by mgl_45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Walters, Amy Tysdal
Jul 10, 2020 -

Lou Fusz Buick GMC responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

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