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Lou Bachrodt Chevrolet - Service Center

Coconut Creek, FL

3.7
854 Reviews

854 Reviews of Lou Bachrodt Chevrolet - Service Center

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July 26, 2021

We had problems with our 2021 Chevy Tahoe and Lou bachrodht Chevy help r us with a trade assist to get us out of our car which was close to being deemed a lemon. Lots of Engine problems that were su More

by ALIGIRLSLP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you very much for buying your Chevrolet from us and let you know how much we appreciate you allowing us to earn your business. Additionally, I’d like to thank you f or taking the time to complete this review on DealerRater and for giving us such a great score! It means so much to us when we receive positive comments from our customers and I’m glad to hear that your buying experience went so well with Renee, we are so glad she is on our team as well!!!

July 25, 2021

Great customer service, knowledgeable staff and quick turnaround. My advisor was very informative and kept me up to date with the progress of my service repair More

by JAMESJONESJR24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

James, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Sales - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 24, 2021

Very friendly staff , clean and fast , great service I will recommend to everyone they always available to take care your car , and they do a car wash More

by GABYLEO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Camilo O'Campo
Jul 26, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 23, 2021

Got my car back , there was a problem when I got home . Brandon said to bring it back . They gave me a loner . They were great helping me out . More

by bridgets1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Biskup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Jul 26, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Bridget, I am so sorry this happened. I have forwarded this to the service manager. he should be calling you today!!!

July 22, 2021

Matt was my Service rep and he kept me informed with my Silverado repairs. I don’t know who Thais is. Was that my service mechanic?? If he was - he did an excellent job. More

by dbbqdwn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thais Geronimo
Jul 26, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Matt, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 21, 2021

easy drop, very nice and smooth operation. job done timely. vehicle passed through wash when done on the way out. thank you for your service More

by MGOYETTE250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 19, 2021

Always a pleasant experience every time. Service always on top of my needs and handle quickly. Always recommended to go there for service needs. Extremely satisfied More

by Heathadam11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thais Geronimo
Aug 03, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 18, 2021

Service advisor was very nice. No pressure. He also worked on getting out extended warranty to cover part of the service. Which it did. Thank you. More

by JDAHACKETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 18, 2021

i brought my car to this dealer for an oil change and tire rotation, they said they had done the oil change and tire rotation. When I got home I realized they hadn't done the tire rotation, so I had to s More

by ADMILSONGOMES2003
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
none of these listed
Jul 22, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Were you able to speak with a manager? Please give me a call at 954-247-5245. I am here Mon. through Fri. 7:00 a.m. till 3:00 p.m.

July 17, 2021

No call to tell me my car was finished, and no apology when I complained about it. I feel like I don't matter as a customer to them at all. More

by mary84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Potter
Jul 22, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Mary, You are very important to us. I am sorry the adviser did not keep you up to date. I will apologize to you now! I am very sorry. We will work on this!!!

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