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Lou Bachrodt Chevrolet - Service Center

Coconut Creek, FL

3.7
854 Reviews

854 Reviews of Lou Bachrodt Chevrolet - Service Center

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August 25, 2021

If I could give it a zero star rating, overall I would. Zero customer service. Poor communications skills. Zero technological upgrades to communicate with customers. The majority of the company do not More

by Kbbfl
Recommend Dealer
No
Employees Worked With
David Hirsch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We are truly sorry to lose your business!!

Aug 26, 2021 -

Kbbfl responded

If you cared you would have returned my call. I left a voice mail with Lester Nunez. Zero response. This dealership just lost out on $1600. Of service on my 2011 Tahoe. Stop pretending you care about my business.

August 24, 2021

The staff is consistently upbeat and cheerful…it is always a pleasant encounter in spite of often frustrating repair needs. I have never been disappointed. More

by snyder_g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Castellon
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Miller
Aug 25, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Thank you very much Mr. Snyder for this great review on DealerRater! We appreciate your business and for your taking the time to review us!!

August 24, 2021

Good Customer Service, however, customers vehicles and completeness of tasks need to be checked before giving car back to customer and accountability when damage to car is evident by staff, totally unacce More

by Woods2ej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Aug 25, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for your honest review. Yes, we need to improve on our communication and accountability when it come to our service customers! We are working on this!!

August 21, 2021

Brandon handled every step with warranty care. Spectacular and professional service. From the warranty to the car rental, Brandon kept me informed at each stage. More

by Ruth.h.manley@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon in service
Aug 25, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Ruth, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet - Coconut Creek and we are happy you had such a good experience with Brandon, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

August 21, 2021

Tienen un servicio muy profesional, se cumplió la cita en la hora indicada y en el tiempo previsto, Felicitaciones a Samuel y todo el equipo. More

by Pedro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle
Aug 25, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Pedro, ¡Muchas gracias por tu negocio! ¡Te apreciamos! ¡Creemos que Sam también es el mejor!

August 20, 2021

Awesome experience every time with David Hirsch and Stephen Christy. Eddie the service manager is awesome as well. I had an issue with making a claim on the tire n wheel policy and David got it all sor More

by 2018z06Vette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Christie
Aug 20, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet - Coconut Creek and we are happy you had such a good experience with our team! We are very fortunate to have every single one of them!!!! Once again thank you for your business and for taking the time to review us on DealerRater.

August 20, 2021

Great service!!!! I went in for oil change service which I might add there is a super program 3 oil change for an excellent price, I also spoke to someone about warranty and possible a used truck. Great ser More

by blanchet.marie0406
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Wheatley, Chris Potter
Aug 20, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet - Coconut Creek and we are happy you had such a good experience with our team! Once again thank you for your business and for taking the time to review us on DealerRater!.

August 19, 2021

Everything was great! Chris was great! He was knowledgeable and did a great job addressing my issue for bringing the vehicle in. I'm happy More

by neotek78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Potter, Kuwayne Clarke
Aug 20, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet - Coconut Creek and we are happy you had such a good experience with Chris! We are very fortunate to have him on our team! Once again thank you for your business and for taking the time to review us on DealerRater!!.

August 19, 2021

Too expensive charge 79 for an oilchange. 2018 I paid 49. Said oil prices went up.. who pais 79 for an oil change. Said I have an v8 but I have v6 More

by ANDREAEDWARDS27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Gonsalves
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

hello, Sorry you feel this way! We do use synthetic oil, that could be the difference of the charge. Have a great day and thank you for your review on DealerRater!

August 19, 2021

My service advisor (David Hirsh) took excellent care of my issue. He had the tire evaluated and ordered a replacement. The part came in the next day as promised and was installed as soon as I arrived. More

by agoetz
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Sales - Coconut Creek and we are happy you had such a good experience with David, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

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