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Lou Bachrodt Chevrolet - Service Center

Coconut Creek, FL

3.7
854 Reviews
Call Service Center (954) 597-5902

854 Reviews of Lou Bachrodt Chevrolet - Service Center

Sort by
March 22, 2022

My car was littered in sand / dirt. Sad , very sad. I expected more from the dealership. More

by KEAHN.AMINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
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Mar 24, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Did you mention this to your service advisor or the manager? Not sure how sand, dirt and litter were in your car?!

March 22, 2022

Great custom service. Car repaired on time and I was on my way. Thank you. More

by LPETTIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Potter, Kuwayne Clarke
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Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Chris, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 22, 2022

I don't understand if you have an appointment and I was there 2.5 for oil change. More

by BRENDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank B
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Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Brenda, We apologize for the service time. GM requires us to preform safety and as well as recall inspections on every GM that comes into our service department. This can make the wait time longer. We are working on this! Thank you for your business!

March 22, 2022

Great job communicating. Told me right away they were a man short. Then when I was waiting told me when my car started getting worked on. Then from there was pretty quick. More

by vincent.micich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Vincent, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Matthew, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Glad you like your car being washed!!

March 22, 2022

Have stayed away a while due to past experiences. Things seem much better now Professional , visit went exactly as promised More

by Jag57uar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for coming back and giving us another opportunity to serve you! We have made some changes and thank you for noticing! We do appreciate you, your business and your impute!

Mar 24, 2022 -

Jag57uar responded

“Impute”?

March 22, 2022

Que buen trabajo gracias por la buena atencion lo llevare para el can it de aceite More

by remrodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 22, 2022

Went there to get service done to car they told me what was wrong but didn’t order any of the parts after telling me it would take 2 weeks to get and nothing was ordered just a part they ordered back in No More

by Marcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Mercado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Potter
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Mar 24, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Marcus, We are very sorry for the delay of your new parts. Thank you for letting us know what we did wrong so we can improve! We appreciate you and your business!!

March 22, 2022

They are professional, knowledgeable and friendly. I always service my vehicles here, and have never had a bad experience. More

by deanna.alexander96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 22, 2022

Clean waiting area. Met expectations in terms of time it would take to get service. More

by BOCASIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Matt, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 22, 2022

The service itself was fine, however, my wheel lock was not returned and I had to make a trip back when I discovered this. It was in the service office but no one had bothered to call me. If I hadn’t been More

by SHELLEYHAWKINS21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kuwayne Clarke
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Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Shelley, I am so very sorry this happened! Thank you very much for letting us know what we did wrong, so we can improve! We appreciate you and your business and hope you will continue to visit us! Once again we apologize for this inconvenience !

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