Lou Bachrodt Chevrolet Coconut Creek

Always a difficult service at this particular chevrolet dealer. All service advisors are miserable and unfriendly and communication after you drop your car is non existent. Leave messages , send texts as dealer. All service advisors are miserable and unfriendly and communication after you drop your car is non existent. Leave messages , send texts as they ask you to but you will not get a response . You never know what’s going on till you drive back to dealer . Been to many Chevrolet dealers , none this bad consistently. Used to look forward to dealership visits for routine maintenance but rather have root canal then go to this dealer. Unfortunately next nearest Chevrolet dealer is quite far. More

Took my vehicle they end up fixing something that had nothing to do with the check engine light after spending $3,000 check engine light still came on 2 days later. Now it’s a different issue. Still tryi nothing to do with the check engine light after spending $3,000 check engine light still came on 2 days later. Now it’s a different issue. Still trying to figure out how this wasn’t apart of the initial repair. Just bad communication with what’s actually wrong with your vehicle. More

This was my first time at Lou Bachrodt Coconut Creek. I brought my car in to simply get a synthetic oil change and a tire rotation. The dealership was clean, organized, and easy to navigate as I entered I brought my car in to simply get a synthetic oil change and a tire rotation. The dealership was clean, organized, and easy to navigate as I entered the facility. The staff was very respectful with my vehicle too. It took approximately 90 minutes for the service to be completed. In that time, I was able to sit in a comfortable lounge, that provided free coffee, vending maxhines so you could buy munchies, had clean bathrooms, and also a TV was available to watch while you waited. Though the show that was being broadcast was the morning show "Khoda", which is not anything I had any interest in. Fortunately, I had my phone and headphones, so I listened to Howard Stern during my wait. I believe they provide free Wi-Fi as well. To top it off, and without asking, they ran my vehicle through a car wash as a courtesy. They earned a customer that will continue to have my vehicle taken care of here at Lou Bachrodt Coconut Creek!! More

David in finance called me a couple of days ago to find out why I left an unhappy google review. He explained to me he was on vacation and just got my message. He was very helpful and listened to my issues out why I left an unhappy google review. He explained to me he was on vacation and just got my message. He was very helpful and listened to my issues without speaking. He explained why he did what he did and was willing to fix the misunderstanding. He sent me an email immediately with the correct paperwork I asked for. I will say he handled the situation professional and went out of his way to solve the issue. That’s all I could ask for and he was very respectful during our conversation. I appreciate the honesty and willing to solve the problem. More

The finance manger moe was very attentive and customer care was phenomenal would highly recommend to other customers. care was phenomenal would highly recommend to other customers. More

Frank is always professional and accommodating. The service is prompt and I am always satisfied. The service is prompt and I am always satisfied. More

The service was Excellent service, professional, courteous, and friendly. Atmosphere felt safe and also comfortable. courteous, and friendly. Atmosphere felt safe and also comfortable. More

Chris my service advisor go above and beyond his regular role! He is very knowledgeable and knows what is needed and when. I trust his recommendations. role! He is very knowledgeable and knows what is needed and when. I trust his recommendations. More

Great, fast service and always in communication so you know your status at all times. know your status at all times. More

They damaged my vehicle, gave the run around, waisted my time, and did no fix anything! time, and did no fix anything! More