Lou Bachrodt Chevrolet Coconut Creek

Would not honor price quoted over the phone Was looking for a Suburban and they had exactly what I was looking for advertised on their website. I called and spoke in depth to a sales person and Was looking for a Suburban and they had exactly what I was looking for advertised on their website. I called and spoke in depth to a sales person and we agreed on a higher price since I did not qualify for all of the discounts the web price included. Ok, I understand. I specifically asked what amount I would need to write the check for to purchase the truck. I was told it would be "about" $47,500 but could not give me an exact price because they don't know the exact tag transfer cost. I arrive with a cashiers check for $47,500 plus another $2,000 in cash just in case. Well, once in person, the cost out the door jumped from $47,500 to over $57,000. Total waste of time. They could not tell me how the salesperson I spoke to on the phone got to the lower price, and if course that person left for the day even though an hour before had called me to confirm I was on my way. More

Bait n Switch- Car Not Avail I saw an ad for a 3 year old vehicle. Called and spoke with "chris" who said it was available and I can come up to take a look at it. OK, So I drive I saw an ad for a 3 year old vehicle. Called and spoke with "chris" who said it was available and I can come up to take a look at it. OK, So I drive the 22 miles (yes 22 miles one way) to look at it. I ask for chris..he is unavailable. Someone else can help me. Ok, 5 more minutes pass. Oh, the car is not able to be seen at the moment!! Here comes the 'bait and switch'.. Sorry, I dont play that game. Im Gone! Major Fail! Avoid this place folks if you wish to retain your sanity More

Internet price is a scam, Maria Maldonado is a Liar ! Internet price is not real! it is a bait to bring you in. I was dealing with a sales person " Maria Maldonado" I told her a week in advance that I wa Internet price is not real! it is a bait to bring you in. I was dealing with a sales person " Maria Maldonado" I told her a week in advance that I was coming to purchase the car that following Sunday . I told her that I had my own financing and the amount of my down payment. I was assured by her not to worry about a thing, the price on internet was the sale price. When Sunday came I drove to the dealer over 1 hour away from my house ready to purchase the truck. I found out the listed price was only if I used their financing, which I did not need nor want. the sales man was rude and would not listen to what I was saying. he kept trying to push me into his finance and price. The sales man then brought the manager, who even tried to get me to pay for items on the car that were put on by the factory as is they had done it. Total scam artist. They would not honor the listed internet price, I walked out ,total waist of my time and energy, but walking out was the best thing I ever did!!! that same day, I went to a dealer called "OFF LEASE ONLY" with out any pressure, scam, lies, nor harassment , I purchased a truck at a very good price and condition. More

Typical Pricing Bait and Switch!!! Dealer advertised vehicle for $27,095 - I called and asked for an out the door price and I would make the 2 hour trip over and pay cash. Figured out Dealer advertised vehicle for $27,095 - I called and asked for an out the door price and I would make the 2 hour trip over and pay cash. Figured out the door should be around $30,600 with TTT and $799 dealer fee. Several back and fourth emails and they finally call to tell me $31,990 plus tax tag and title-$4,895 over advertised price before tax, tag and title. This means it would be out the door close to 8k over advertised price. Next Step-They will put some BS reply on here that they are aggressive and desire to exceed customer needs but it's what you do not what you say!!! Had to select one star so I have actually overrated these experience. More

No Integrity BUYER BEWARE. Do NOT buy a car from Lou Bachrodt Chevy! The salesman Jose Cruz and his sales manager are intentionally misleading when providing infor BUYER BEWARE. Do NOT buy a car from Lou Bachrodt Chevy! The salesman Jose Cruz and his sales manager are intentionally misleading when providing information and utilize underhanded negotiating tactics. We SPECIFICALLY asked if the refurbishment fee was included in the price and Jose stated that it was and that they write it down for their records. (Mind you, the refurbishment fee was $1615 for 4 tires and an oil change, that number seems overly padded in order to boost profits.) At closing they added the $1615 into our purchase price and when asked, Jose looked us directly in the eye and stated that he never told us it was included. He lied directly to our faces and he lacks any sort of professional integrity. His look and lack of eye contact pretty much confirmed that he knew he was lying to us and his manager. He may have told us wrong, but at least own up to it. If you insist on going to this dealer, ensure you get EVERYTHING in writing before you go to close! Do not expect them to stick to what they tell you verbally. Better yet, just go to another dealer. We will never return to Lou Bachrodt or any Chevy dealer ever again. More

Scheduling and appointment Called and spoke with my Sales guy Brian and he helped me get everything set up for my Appointment was very Helpful from start to finish. Called and spoke with my Sales guy Brian and he helped me get everything set up for my Appointment was very Helpful from start to finish. More

Great expirence with Ken Vigo at Mazda! We are considering a new car for our family. Decided to look at Mazda. After being greeted by the general sales manager, we were introduced to Ken Vig We are considering a new car for our family. Decided to look at Mazda. After being greeted by the general sales manager, we were introduced to Ken Vigo. He proceeded to show us the car. We never felt pressure of any kind. In fact it was quite the opposite. After stating we were not buying for a month or two, he explained he would still be happy to give us pricing, but it would only be good through the end of the month. He then brought in his manager Kent Smith, who asked us a few questions and thanked us for our visit. I may or may not buy a Mazda, but if I do, I would buy from Ken Vigo. For some reason it is defaulting to Chevrolet, however this great experience was at Mazda! More

Dog and pony show I was ignorant of the fact that this place had a bad rep and you should read the other reviews and make the decision on your own. so in this case gua I was ignorant of the fact that this place had a bad rep and you should read the other reviews and make the decision on your own. so in this case guarantee yourself four hours for the show. And don't plan on leaving with a vehicle. Never did find out what the $699 government surcharge tax fee was...... Still waiting for an answer More

Don't buy from here, Matt sales manager=horrible I wish I could rate this dealership lower. I was promised over the phone by the gm I could get a 2018 Camaro for the price of $24,500 over the phone. I wish I could rate this dealership lower. I was promised over the phone by the gm I could get a 2018 Camaro for the price of $24,500 over the phone. So naturally I asked the best way to pay, they said a cashiers check would be easiest. So I go to the bank pay $25 for a cashiers check for $24,500 made out to the dealership, proceed to drive 40 minutes through traffic and tolls to get there. Upon my arrival they tell will, with no remorse, that they refuse to make the deal as they can't make money. However one hour prior they said if I went back today I would receive the car for that price. Now I have a cashiers check that I paid $25 for for, and cancelling the check will take 90-180 days to return in my account. So now I can't even go and buy a car somewhere else, have no reimbursement for my time, or the money I now have to wait 90-180 days to receive back in my account. The sales manager in charge was named Matt, and was extremely rude and showed no apologetic actions in trying to resolve this except for a short and simple sorry, which he then followed up with "perfect, we can shake hands and be friends or you can just get out, I don't really care" if anyone from Chevrolet is reading this. This man is a disgrace to the Chevrolet name and I hope you remove him from any business you have together. DO NOT BUY A CAR HERE. 100% hands down, worst customer service across the board. No care in the world about customer satisfaction and no intent to fix any issues or money spent on promised deals. Ridiculous. More

Satisfaction My husband and I had an excellent service while leasing our new car. Dennis McKitty and Tylyn Meeks were friendly, courteous and very thorough. We My husband and I had an excellent service while leasing our new car. Dennis McKitty and Tylyn Meeks were friendly, courteous and very thorough. We certainly recommend this dealership More