
Lou Bachrodt Auto Mall
Rockford, IL
Filter Reviews by Keyword
By Type
Showing 2,173 reviews
overall good Michael Hall was great, Made process fun. My only issues is the paperwork side of it. When doors were open I can see why paperwork would take more Michael Hall was great, Made process fun. My only issues is the paperwork side of it. When doors were open I can see why paperwork would take more then 2 hours. Not that I agree, with it, and hate buying a new car every 8 years. Now doors are locked and it still took up to 2 hours for paperwork, with an 800+ score More
Lionel made the car buying experience very pleasant. Fil was very thorough and helpful during the process of signing all the financial papers. He made sure I had a clear understanding of what was being offe was very thorough and helpful during the process of signing all the financial papers. He made sure I had a clear understanding of what was being offered and what I was signing up for. More
Sam helped my 19 year old daughter with her first purchase and I was so impressed with him. He treated her like an adult and not a kid. He walked her through everything and explained everything to he purchase and I was so impressed with him. He treated her like an adult and not a kid. He walked her through everything and explained everything to her step by step. Other dealerships and sales people wouldn’t even give her the time of day. Sam is a kind and compassionate person who truly cared about her and her needs. I appreciate Sam and his kind heart so much. He made her experience so good and she got her dream car. I haven’t seen her smile so big in a really long time. Thank you Sam! More
SAM IS THE MAN! I’m 19 with a good credit score but not a long credit history nor the highest income. This man bent over backwards to get me in my dream car, a 2010 Camaro! He was very patient with me consid long credit history nor the highest income. This man bent over backwards to get me in my dream car, a 2010 Camaro! He was very patient with me considering I’d never gone to a dealership and had no idea what I was doing. He fought for me for about a week until I got approved. You need a car? SAM IS THE MAN! More
Everyone was great and very helpful. When I came in they had a packet ready to go with the car I wanted, which helped speed up the process. They made the buying process easy and helped to ease some of the b had a packet ready to go with the car I wanted, which helped speed up the process. They made the buying process easy and helped to ease some of the buying stress. Definitely, a great group and would recommend. More
Sam is great to work with. Got us the vehicle we wanted. Also thanks to Jenny Morelock for getting the process started. Good people to work with. Also thanks to Jenny Morelock for getting the process started. Good people to work with. More
Easy working with Lionel. My purchase went very smoothly with Lionel. Definitely recommend both the dealership and Lionel for future business. My only issue I had was not given My purchase went very smoothly with Lionel. Definitely recommend both the dealership and Lionel for future business. My only issue I had was not given as much value for my trade in. More
Lionel did a great job with making sure everything with the sale went smoothly and that I got the best deal possible. I will definitely come back next time I need a new vehicle. the sale went smoothly and that I got the best deal possible. I will definitely come back next time I need a new vehicle. More
Excellent service and people All of the employees that I worked with were exceptionally accommodating, helping me to complete the purchase of a new car with most of the work done All of the employees that I worked with were exceptionally accommodating, helping me to complete the purchase of a new car with most of the work done online and were tremendously flexible in allowing me to complete the purchase at the end of their workday. I would wholeheartedly recommend this dealership to others! More