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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

May 19, 2020

overall good Michael Hall was great, Made process fun. My only issues is the paperwork side of it. When doors were open I can see why paperwork would take more More

by xander031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
May 22, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Michael and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 16, 2020

Lionel made the car buying experience very pleasant. Fil was very thorough and helpful during the process of signing all the financial papers. He made sure I had a clear understanding of what was being offe More

by fitzable
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Lionel Vil
May 19, 2020 -

Lou Bachrodt Auto Mall responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 16, 2020

Sam helped my 19 year old daughter with her first purchase and I was so impressed with him. He treated her like an adult and not a kid. He walked her through everything and explained everything to he More

by Lora Evans
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
May 19, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for sharing your experience with us, Lora. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 16, 2020

SAM IS THE MAN! I’m 19 with a good credit score but not a long credit history nor the highest income. This man bent over backwards to get me in my dream car, a 2010 Camaro! He was very patient with me consid More

by RhiannonEvans
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille
May 19, 2020 -

Lou Bachrodt Auto Mall responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes in. I'm happy to see that your visit reflects these values and that Sam assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 15, 2020

Everyone was great and very helpful. When I came in they had a packet ready to go with the car I wanted, which helped speed up the process. They made the buying process easy and helped to ease some of the b More

by Jbuc
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
May 15, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, The Lou Bachrodt Chevrolet Buick GMC Team

May 13, 2020

Sam is great to work with. Got us the vehicle we wanted. Also thanks to Jenny Morelock for getting the process started. Good people to work with. More

by Paul C
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Jennifer Morelock
May 15, 2020 -

Lou Bachrodt Auto Mall responded

Paul, we loved reading this review! Happy customers are our aim, and it appears Sam and Jenny really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions or worries, we’re always available to help. Best regards, The Lou Bachrodt Chevrolet Buick GMC Team

May 12, 2020

Great service! Fil was awesome very upfront through the whole deal worked very hard to get a great price on my trade will be coming back again! More

by Dave1075
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
May 15, 2020 -

Lou Bachrodt Auto Mall responded

Thanks for the wonderful review of your recent visit to our dealership, Dave. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, The Lou Bachrodt Chevrolet Buick GMC Team

May 08, 2020

Easy working with Lionel. My purchase went very smoothly with Lionel. Definitely recommend both the dealership and Lionel for future business. My only issue I had was not given More

by car2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
May 11, 2020 -

Lou Bachrodt Auto Mall responded

Thanks for the kind words! It was our pleasure to assist you! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 07, 2020

Lionel did a great job with making sure everything with the sale went smoothly and that I got the best deal possible. I will definitely come back next time I need a new vehicle. More

by Bacon1625
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
May 11, 2020 -

Lou Bachrodt Auto Mall responded

Thanks so much for the amazing review! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 05, 2020

Excellent service and people All of the employees that I worked with were exceptionally accommodating, helping me to complete the purchase of a new car with most of the work done More

by ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Jhocson, Patti Gallegan, Michael Hall
May 05, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this review, Ryan. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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