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Lou Bachrodt Auto Mall

Rockford, IL

4.8
2,156 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,156 reviews

October 07, 2020

Sam was very helpful and insightful on my new vehicle purchase from the start of the process. His goal was to provide me with the best quality service and get me what I was looking for in my new vehicle. More

by 2021Tahoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Oct 12, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Sam and our team were helpful during your visit and that you love your new Tahoe. If you have any questions, please don't hesitate to reach out to us again. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 03, 2020

Always a pleasant experience working with Sam. We have worked with Sam for all of our vehicle purchases over the years and will definitely continue to do so. More

by mgesmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Oct 07, 2020 -

Lou Bachrodt Auto Mall responded

Congratulations on the new vehicle! We know that buying a vehicle is a big decision for most, and we’re so happy you decided to work with us. Be sure to give us a call when you are due for service or are in need of any assistance. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 02, 2020

Our experience was fantastic in purchasing a car for our son. Shari was helpful, knowledgeable and made the process enjoyable. Highly recommend to friends/family. More

by Mcchesney4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shari Dwyer
Oct 07, 2020 -

Lou Bachrodt Auto Mall responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 27, 2020

Great experience! Thank you to Sam who made the process easy and simple! I couldn’t be happier with my purchase! Will most definitely return! More

by bballbritt1408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Sep 30, 2020 -

Lou Bachrodt Auto Mall responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 25, 2020

It is a really good place to go for a car and they really helped me get my first new truck and they worked with me all the way More

by Alex13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Sep 25, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 25, 2020

My sales team (Shari, Lionel, and Shain) were wonderfully helpful and respectful-so happy with my new Tiguan and experience! They respected my wishes regarding financing and made sure I knew the ins and outs More

by Tggrlvr76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Shain Bono, Shari Dwyer
Sep 25, 2020 -

Lou Bachrodt Auto Mall responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 23, 2020

My entire buying experience was made even better with the help of Michelle and Fil. Fil took his time explaining all the features that came with the encore. I highly recommend Bachrodt. More

by Raybickford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Roland De La Rosa
Sep 25, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 22, 2020

I was looking for a specific type of truck, Michael was very helpful, professional and knowledgeable and easy to work with making the purchase go smoothly. More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Sep 25, 2020 -

Lou Bachrodt Auto Mall responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 19, 2020

Michael was very professional very outgoing very understandable very motivated he was an excellent worker and he got me the best deal I appreciate everything he's done for me today More

by Rere201141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Sep 21, 2020 -

Lou Bachrodt Auto Mall responded

Thanks for this marvelous review and congratulations on your new car! We are so pleased that Michael was able to provide you with such exceptional service. Enjoy your new vehicle! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 17, 2020

Sam was a fun and professional sales rep. I will definitely seek him out for my next automotive purchase. Everyone at Lou Bachrodt was kind and I never felt like I was being forced into a purchase More

by Jamesschoon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Sep 22, 2020 -

Lou Bachrodt Auto Mall responded

James, thank you for taking the time to write this review. Sam's sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer and we can't wait to see you again. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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