
Lou Bachrodt Auto Mall
Rockford, IL
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I was brought in under a reference from my father-in-law but did not expect the experience that I had. The gentleman that assisted me, Sam, was more than helpful and actually went out of his way to make sur but did not expect the experience that I had. The gentleman that assisted me, Sam, was more than helpful and actually went out of his way to make sure I left the lot satisfied. Honestly, one of the best customer service encounters I’ve had in a while. And also the manager was very helpful and supportive. Would I recommend anyone to this dealership and to my buddy Sam, without doubt! More
Great experience. Test drove two vehicles and selected one that we are very happy with. Service was great and everyone I talked with were very friendly and helpful. one that we are very happy with. Service was great and everyone I talked with were very friendly and helpful. More
From the moment I came in till the moment I left, I was helped and assisted all the way. Adam in sales was very pleasant to deal with, Fil in finance explained all of my options, and got me 3 more oil chan helped and assisted all the way. Adam in sales was very pleasant to deal with, Fil in finance explained all of my options, and got me 3 more oil changes Ty Bachrodts. More

Jennifer morelock has gone out of her way and then some to make sure we got what we wanted. Amazing person and the place as a whole has gone above and beyond for us. Loraine and jennifer deserve a raise!! to make sure we got what we wanted. Amazing person and the place as a whole has gone above and beyond for us. Loraine and jennifer deserve a raise!! More
Al Luna made the process easy for us to purchase our truck with low miles and in great condition. We would recommend Al to anyone considering purchasing a used vehicle. truck with low miles and in great condition. We would recommend Al to anyone considering purchasing a used vehicle. More
Sam was great to work with. He does not come off as pushy or disingenuous like other car salesmen I have dealt with in the past. Patti, in finance, was also wonderful to work with. Overall great experience. or disingenuous like other car salesmen I have dealt with in the past. Patti, in finance, was also wonderful to work with. Overall great experience. More
the quality of service i received at Lou Bachrodt surprised me in the best way. Everyone helping with the process was so kind and made the experience so easy. Adam did a great job explaining every de surprised me in the best way. Everyone helping with the process was so kind and made the experience so easy. Adam did a great job explaining every detail and answered every question of mine with expertise. definitely a great person to work with for your purchase. More