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Lou Bachrodt Auto Mall

Rockford, IL

4.8
2,156 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,156 reviews

November 14, 2020

Michael Hall is the best. love the color of the car he ask me questions to know what I wanted. Help me out every step and very happy. More

by Sandraocampo610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Nov 18, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this review,. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 10, 2020

Sam was great to work with. He does not come off as pushy or disingenuous like other car salesmen I have dealt with in the past. Patti, in finance, was also wonderful to work with. Overall great experience. More

by jbake1201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Nov 12, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 09, 2020

the quality of service i received at Lou Bachrodt surprised me in the best way. Everyone helping with the process was so kind and made the experience so easy. Adam did a great job explaining every de More

by carolina gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Adam Dokken
Nov 12, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 07, 2020

Sam was a pleasure to deal with. He was very helpful and the entire process was simple, efficient and no nonsense. I would highly recommend Sam Ferrille and Lou Bachrodt Auto. More

by scott
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Nov 09, 2020 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 04, 2020

They were professional and not pushy - I knew the general manager there for years and the new management is just as friendly. The process was great and not intimidating. Love my new Colorado Pickup. More

by Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino, Gary Jackson
Nov 05, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 02, 2020

I was able to buy a new car I never thought I was ever do that until I STOP inside Lou bachrodt and bought new 2020 trax ls More

by vellhicks89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bachrodt, Pat Morrison, Al Luna, Courtney Karau
Nov 05, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 31, 2020

Michael was courteous and respectful. The entire process was fairly quick. Other employees were always making sure I was being assisted. Nobody was pushy or rude. More

by mark+vw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Nov 02, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Michael and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 30, 2020

I was hard on Michael but he worked with everything I threw at him. I wanted the features I wanted and he got it for me. Great sales rep. More

by Kcrawford3102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Nov 02, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 29, 2020

My purchase last week of a 2021 GMC Canyon Denali truck was excellent. Starting with a phone call from the vehicle salesman Sam Ferrille, to the final purchase of the truck. Everything was explained to m More

by Ken in Rockford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille
Nov 02, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 28, 2020

My vehicle wasn't Detailed As Promised And I was Very Disappointed With The Salemam Michael Hall ... The day I Picked it up it was on Empty !! And Had to ask for a Manger for Gas !! And Got Beat on the More

by cassand1961
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Hall
Nov 02, 2020 -

Lou Bachrodt Auto Mall responded

We appreciate you sharing your experience with Lou Bachrodt Chevrolet Buick GMC. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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