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Lou Bachrodt Auto Mall
Rockford, IL
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All the staff were very knowledgeable and friendly. They were also very respectful of my time and didn't try to push me into purchasing a car I didn't quite like. were also very respectful of my time and didn't try to push me into purchasing a car I didn't quite like. More
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In these trying times right now I believe Sam and Lou Bachrodt were very conscientious and did everything possible to make me feel safe. Sam was very caring and knowledgeable about the truck I was lookin Bachrodt were very conscientious and did everything possible to make me feel safe. Sam was very caring and knowledgeable about the truck I was looking at. Sam asked the finance department to show me several options to fit my budget for myself and my family. I appreciate everything SAM did for me. He told me to call or come back anytime for anything that I needed. I really appreciate Sam. I left with a new truck More
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Nice, clean dealership! Sam was awesome,even though he had 2 other customers going, he still helped me out! I was able drive it home that nite! Thanks again Sam! had 2 other customers going, he still helped me out! I was able drive it home that nite! Thanks again Sam! More
I was brought in under a reference from my father-in-law but did not expect the experience that I had. The gentleman that assisted me, Sam, was more than helpful and actually went out of his way to make sur but did not expect the experience that I had. The gentleman that assisted me, Sam, was more than helpful and actually went out of his way to make sure I left the lot satisfied. Honestly, one of the best customer service encounters I’ve had in a while. And also the manager was very helpful and supportive. Would I recommend anyone to this dealership and to my buddy Sam, without doubt! More
Great experience. Test drove two vehicles and selected one that we are very happy with. Service was great and everyone I talked with were very friendly and helpful. one that we are very happy with. Service was great and everyone I talked with were very friendly and helpful. More
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Michael hall is an outstanding Gentleman he greeted me at the doors... Politely opened them for me walked me through the process and was sweet. the doors... Politely opened them for me walked me through the process and was sweet. More
From the moment I came in till the moment I left, I was helped and assisted all the way. Adam in sales was very pleasant to deal with, Fil in finance explained all of my options, and got me 3 more oil chan helped and assisted all the way. Adam in sales was very pleasant to deal with, Fil in finance explained all of my options, and got me 3 more oil changes Ty Bachrodts. More
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Jennifer morelock has gone out of her way and then some to make sure we got what we wanted. Amazing person and the place as a whole has gone above and beyond for us. Loraine and jennifer deserve a raise!! to make sure we got what we wanted. Amazing person and the place as a whole has gone above and beyond for us. Loraine and jennifer deserve a raise!! More
Al Luna made the process easy for us to purchase our truck with low miles and in great condition. We would recommend Al to anyone considering purchasing a used vehicle. truck with low miles and in great condition. We would recommend Al to anyone considering purchasing a used vehicle. More