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Lou Bachrodt Auto Mall

Rockford, IL

4.8
2,156 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,156 reviews

November 24, 2020

All the staff were very knowledgeable and friendly. They were also very respectful of my time and didn't try to push me into purchasing a car I didn't quite like. More

by ddiam13946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
Nov 30, 2020 -

Lou Bachrodt Auto Mall responded

We always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that you were treated with with the respect we know you deserve. If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 24, 2020

In these trying times right now I believe Sam and Lou Bachrodt were very conscientious and did everything possible to make me feel safe. Sam was very caring and knowledgeable about the truck I was lookin More

by My Chevy
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Nov 30, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Lou Bachrodt Chevrolet Buick GMC! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 23, 2020

Nice, clean dealership! Sam was awesome,even though he had 2 other customers going, he still helped me out! I was able drive it home that nite! Thanks again Sam! More

by Paul
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Nov 30, 2020 -

Lou Bachrodt Auto Mall responded

Paul, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Lou Bachrodt Chevrolet Buick GMC! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 21, 2020

I was brought in under a reference from my father-in-law but did not expect the experience that I had. The gentleman that assisted me, Sam, was more than helpful and actually went out of his way to make sur More

by Noe_n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Nov 25, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. All the best, The Lou Bachrodt Chevrolet Buick GMC Team

November 21, 2020

Great experience. Test drove two vehicles and selected one that we are very happy with. Service was great and everyone I talked with were very friendly and helpful. More

by Trc856
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Nov 25, 2020 -

Lou Bachrodt Auto Mall responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Silvia Mickle | Guest Relations Director | Lexus of Winter Park

November 21, 2020

Michael hall is an outstanding Gentleman he greeted me at the doors... Politely opened them for me walked me through the process and was sweet. More

by chayrenee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Nov 25, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for your great review! We're glad to have Michael on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, The Lou Bachrodt Chevrolet Buick GMC Team

November 20, 2020

Joe did a tremendus job in getting my 2020 Vette! During a very tough year. He stayed on top of my order and kept me updated. More

by mustangs96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Nov 20, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this review We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 17, 2020

From the moment I came in till the moment I left, I was helped and assisted all the way. Adam in sales was very pleasant to deal with, Fil in finance explained all of my options, and got me 3 more oil chan More

by dkcamps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Adam Dokken
Nov 18, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that we made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 16, 2020

Jennifer morelock has gone out of her way and then some to make sure we got what we wanted. Amazing person and the place as a whole has gone above and beyond for us. Loraine and jennifer deserve a raise!! More

by xambb88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loraine from financing dept, Jennifer Morelock
Nov 18, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 15, 2020

Al Luna made the process easy for us to purchase our truck with low miles and in great condition. We would recommend Al to anyone considering purchasing a used vehicle. More

by Dan Erwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Nov 18, 2020 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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