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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

February 19, 2021

Lou Bachrodt's team went above and beyond for me when handling my new truck purchase. Circumstances around installing options and delivery of the new vehicle required a temporary loaner and they came th More

by cary.whitty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Charlie Hansmeyer
Feb 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 18, 2021

Once again Sam went over and above. It was just 2 weeks prior that my parents bought a new vehicle. Unfortunately this one just wasn't working out for them. Since their previous vehicles they had had for m More

by rhondaksurratt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Feb 23, 2021 -

Lou Bachrodt Auto Mall responded

Rhonda, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Sam went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 18, 2021

Bought multiple cars with Sam, always does an amazing job and this was no exception. He takes time to listen to my needs and meet my price but also took time to find me something that would be in good shape More

by Mpnestor37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Feb 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 17, 2021

They where very good on negotiating a very good price on the car we were looking for also very helpful on how the car worked More

by Bktomaszewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Adam Dokken
Feb 19, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 16, 2021

Lionel took very good care of me and made the shopping experience very quick and easy. I would definitely recommend him to someone who is looking for a new car. More

by Omar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
Feb 19, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 16, 2021

Sam made everything with my purchase so seamless. Such a great friendly staff, and accommodating atmosphere. I will definitely be back for my next purchase. More

by Cpalumino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Feb 19, 2021 -

Lou Bachrodt Auto Mall responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 12, 2021

I had such a good experience with this dealership as a first time buyer and plan to purchases all future cars through this dealership! They helped me find something in my budget, the color I wanted, etc. More

by Makaul Vandermast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti helped me so much as well, she is a kind hearted, intelligent women! , Joe Luy
Feb 18, 2021 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 10, 2021

Super friendly, worked with us to get the truck we wanted staying within our budget. The play area for the kids was very helpful for us as well. More

by Javi_air02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Feb 12, 2021 -

Lou Bachrodt Auto Mall responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 10, 2021

My mom and dad just sealed the deal on a brand new vehicle. The 2003 tahoe with 400,000 miles & 1994 truck with over 200,000 miles are now gone and been replaced with a 2021 GMC Acadia with 200 miles, More

by rhondaksurratt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patty in finance was amazing too!!!, Sam Ferrille
Feb 12, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 10, 2021

Love the car n the Coustomer service my first visit here and I must say they really worked with me and made my visit worthwhile More

by yungkizzle8
Customer Service
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Feb 16, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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