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Lou Bachrodt Auto Mall
Rockford, IL
2,160 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,160 reviews
February 01, 2021
Not impressed. I have a 2011 Chevy traverse that had a timing belt issue. After doing research I found that the vehicle was famous for timing belt issues and Chevy was well aware of the issue. I already timing belt issue. After doing research I found that the vehicle was famous for timing belt issues and Chevy was well aware of the issue. I already had the issue diagnosed with a local shop but thought since this was a known issue that perhaps if get lucky and have Chevy pay for part or all of the repair. When I called GM they stated they were willing to help me out even though the vehicle was out side of it's warranty but they first wanted to verify with their certified mechanics that this was the actual issue. Seemed fair and understandable so I was directed to the dealership and when I got there I explained the situation and had them verify with GM what was being arranged. After the vehicle was looked at the service department simply explained to me what I already knew, the timing chain was stretched out and needed replaced. I explained this was already known and wanted to know the next step since GM said they would help. At this point the service agent stated I was outside of my warranty window and GM would be unable to help. I explained to him I knew it was out side it's window and was confused at why the insisted on diagnosing it if they already knew they weren't covering it and I was given the answer "we had to make sure that was the problem". This doesn't make a bit of sense when they could have simply said no prior to looking at it. What disgusted me after this was the service department wanted me to pay $150 for looking at it. I became upset and kept explaining that they wanted to look at it and not me and the only answer I got back was there was nothing they could do about it. It's concerning that they are this willing to steal $150 I can't imagine how much they would try to steal had I been buying a car or actually had work done to the car. At the end of the situation my bank reversed the charges and GM had lost my business completely. More
by Kartracer6
Employees Worked With
Unknown
January 30, 2021
Lionel was great as well as Patrick. I was treated very well. Price was great and was in and out. We love the truck and are very happy. well. Price was great and was in and out. We love the truck and are very happy. More
by Seth Bozarth
Employees Worked With
Patrick Bachrodt, Lionel Vil
January 26, 2021
Excellent dealership to work with. Well prepared when we got to the dealership and conscious of us having children getting everything completed quickly. Would recommend to anyone in the market for purchasin got to the dealership and conscious of us having children getting everything completed quickly. Would recommend to anyone in the market for purchasing. More
by JP
Employees Worked With
Sam Ferrille
January 26, 2021
We drove 2.5 hours one way to get our truck. Everyone made it so easy and we were in our way home quickly! Sam was very honest and extremely understanding of all our questions before driving to get the t made it so easy and we were in our way home quickly! Sam was very honest and extremely understanding of all our questions before driving to get the truck. We had our 2 small kids with us and not a single person acted like they were a bother running off some energy before heading back home. We are very pleased with our purchase and the process! More
by Penn
Employees Worked With
Sam Ferrille
January 25, 2021
I came to see a few trucks, I met with Fil the new car manager whom put me with a salesman by the name of Joe Luy, Joe gave me a lot of information and I walked away with a truck that day! I commend Joe a manager whom put me with a salesman by the name of Joe Luy, Joe gave me a lot of information and I walked away with a truck that day! I commend Joe and Fil for their help. I highly recommend Fil, he helped me get the price and the truck I wanted. More
by itspete4
Employees Worked With
Fil Sotomayor, Joe Luy
January 25, 2021
Gary Jackson Did an amazing job getting my fiancé & I in Gary Jackson Did an amazing job getting my fiancé & I in the car we wanted. He worked around a the little problems we had ran into along the way but Gary Jackson Did an amazing job getting my fiancé & I in the car we wanted. He worked around a the little problems we had ran into along the way but he handled them amazingly More
by Ondreas
Employees Worked With
Gary Jackson
January 24, 2021
Sam always is always very professional and great to work with. This is the 7th car that I have Bought from him and will continue to go back to him. with. This is the 7th car that I have Bought from him and will continue to go back to him. More
by shaught
Employees Worked With
Sam Ferrille
January 23, 2021
Mike was very pleasant to work with and explained things very well to us. I would definitely send people I know to him. All round good experience! very well to us. I would definitely send people I know to him. All round good experience! More
by myearton
Employees Worked With
Michael Hall
January 23, 2021
Prosper was very helpful and patient with my first car buying experience. He kept me updated on the entire process and made sure we got the best deal. buying experience. He kept me updated on the entire process and made sure we got the best deal. More
by melissamacedo
Employees Worked With
Prosper Rubino
