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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

March 30, 2021

Best treatment in a long mile. We were greeted immediately. We then left to check out what else was in town and then back for some more special treatment and a new vehicle. More

by NancyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The lady that handled paperwork and the detailed, Sam Ferrille, Adam Dokken
Apr 05, 2021 -

Lou Bachrodt Auto Mall responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 29, 2021

Adam was awesome! He was very patient with my family and very understanding. I also worked with Shain, who was just as great. Thank you for making this happen! More

by MirelaGavric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shain Bono, Adam Dokken
Apr 05, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 28, 2021

Mike was awesome!!!! Great experience, love my new jeep. Made the entire process very simple.i will definitely keep coming back here for my vehicles. More

by G_lisson85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Shain Bono
Mar 31, 2021 -

Lou Bachrodt Auto Mall responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 27, 2021

Lionel worked diligently to get the car I was looking for. Received knowledgeable help to learn and set up features. I am pleased with the experience. More

by dpdraw65
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
Mar 31, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 25, 2021

Friendly, knowledgeable, dedicated. Covid safe practices and environment. Competitive pricing. I especially liked the "no pressure" feeling while I shopped for my vehicle. Great experience! More

by mstn51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Mar 30, 2021 -

Lou Bachrodt Auto Mall responded

Hello, thank you for taking the time to leave us this review. Here at Lou Bachrodt Chevrolet Buick GMC we make it our top priority to ensure the safety of our customers, and are pleased to hear you felt comfortable during your time with us. We look forward to working with you again in the future! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 24, 2021

My Wife and I have been dealing with Lou Bachrodt Auto Mall since we bought our first Terrain from Sam Ferrille in 2012. Since then we have bought a new GMC Terrain or new GMC Acaida from Sam every 2 yea More

by Rosey
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Shain Bono
Mar 29, 2021 -

Lou Bachrodt Auto Mall responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 22, 2021

Best car buying experience of the 10 cars We have bought from a dealership. Hands down, simple, efficient and friendly. We will return here for future buys More

by mmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Jo (forgot last name), Michael Hall, Naim Sabir
Mar 25, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 20, 2021

Fil and micheal were amazing! They helped me get the best price for my preferred vehicle. They offered so many deals and were very flexible with staying after closing. More

by Sam.jenson17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Michael Hall
Mar 24, 2021 -

Lou Bachrodt Auto Mall responded

We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 19, 2021

They forgot to tighten the lug nuts on one tire after having them rotated, and it almost fell off on a drive to Madison. One of the lug nuts did fall off, or wasn’t put back on in the first place. More

by llf1
Recommend Dealer
No
Employees Worked With
I have no idea the names of any employees
Apr 28, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

March 19, 2021

Great service. I loved every minute of it. The car is an excellent car. It rides very well. It’s very clean with low miles. More

by Michael.graves76g
Customer Service
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Michael Hall, John Schopf, Naim Sabir
Mar 24, 2021 -

Lou Bachrodt Auto Mall responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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