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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

April 13, 2021

Both Fil and Adam did an excellent job assisting us with our purchase. Very friendly and personable people. Highly recommended by us in the future. More

by R2schu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Adam Dokken
Apr 14, 2021 -

Lou Bachrodt Auto Mall responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

April 12, 2021

Best customer service! When they say they will make it work they really do! We will be repeat customers for sure! Thank you very much! More

by Djandtiff12!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Fil Sotomayor
Apr 14, 2021 -

Lou Bachrodt Auto Mall responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

April 11, 2021

Very good dealership. Friendly staff, organized, supportive of my needs. I’ve leased 1 vehicle and just bought 2nd one, would recommend them to all More

by Danalea46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Apr 14, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 10, 2021

Jenn and Gary were great to work with everything went smoothly and care free, very good customer service with those 2 answered every question I had would recommend them to anyone More

by Bigkid392
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Jackson, Jennifer Morelock
Apr 14, 2021 -

Lou Bachrodt Auto Mall responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 10, 2021

Everybody was very helpful made my experience great. Mike was great with explaining everything about the car and bringing all options. Fil was great with working with me and getting everything to where i wan More

by a.edwards5606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Michael Hall
Apr 14, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 04, 2021

Very good to work with Jennifer and crew with the purchase of my 2018 Tundra. Great communication even with me being 4 hours away. I would recommend to anyone. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Apr 07, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 03, 2021

Michael was extremely professional and easy to work with. Michael made my car buying experience fantastic! The dealer had what I was looking for in stock. More

by Cherryvalleyman
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Apr 07, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 31, 2021

Everyone is really friendly and takes an interest in helping you. I'm a first time buyer and was really happy that everyone was so kind and patient. More

by Elizabeth Kellems
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Galligan, Al Luna
Apr 05, 2021 -

Lou Bachrodt Auto Mall responded

Thanks for this awesome review, Elizabeth! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 31, 2021

Jenny and Fil were amazing to deal with. Walked us through the entire ordering process and kept us informed throughout the entire build. We couldn’t be happier! More

by rfahrneyteaches3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Apr 05, 2021 -

Lou Bachrodt Auto Mall responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 30, 2021

I went to the dealership to look at one car only. Prosper met me outside and answered all of my questions and got me into that ONE car. Thanks! More

by Shoelaces21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino
Apr 05, 2021 -

Lou Bachrodt Auto Mall responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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