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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

April 25, 2021

This is one of the best dealership I have ever been to. My first impression was so pleasant and I was able to get a dream car unexpectedly. This will last for a long time. More

by jeffajay65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock, Michael Hall
Apr 28, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us, Jeff! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 21, 2021

Everything went pretty good although the car was not vacuumed at time of delivery so I did it myself the next day after I noticed. Not a big deal and I realize it is a used car but c'mon man. Those are More

by RandyH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Courtney Karau
Apr 26, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 21, 2021

Sam Ferrille made our experience absolutely great! He was very professional and polite. Sam didn’t make us feel rushed or like he was just trying to make a sale. He went above and beyond, located a specific More

by Kmorrison237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Apr 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 20, 2021

The BEST car buying experience EVER!! This is 2nd time we have bought a car thru your dealership and used Jennifer specifically....she is the BEST!!! More

by Dawn 53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Apr 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this review. We are pleased to hear that was able to provide an efficient and overall positive experience. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 20, 2021

Same is great! I have bought two cars from him now and is awesome!!!! Very nice customer service and went beyond and above to get me into a new car. More

by mcwilliams-tim
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Apr 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 19, 2021

Sam and Phil are great I drove 100 miles to get the car when I got there everything was ready and no surprise was out of there in one hour great people marc jacques More

by Marcandpam55
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille
Apr 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 19, 2021

Working with Adam was a pleasure he treated me very well, he was super helpful and made the nervousness or buying my first car disappear. Thank you Adam I hope to do business with you in the future. More

by Emiliohuerta9372
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
Apr 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 18, 2021

I couldn’t feel more blessed with this purchase. I’m amazed with how genuine, quick and honest Jennifer and Fil were with their help of it all. They helped make this dream happen and I will recommend a More

by Geistashleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Apr 21, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 18, 2021

We had to wait about a half an hour for help, but we really liked how hard Mike worked to try and make us happy. More

by jtaylor7997
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Michael Hall
Apr 21, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 18, 2021

great fil and adam and john the best none better excellent treated my as a vip would buy from them fil and john hands down More

by koutoulasg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, John Schopf
Apr 21, 2021 -

Lou Bachrodt Auto Mall responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

Apr 22, 2021 -

koutoulasg responded

great was treated like a vip

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