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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,160 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,160 reviews

April 20, 2021

Same is great! I have bought two cars from him now and is awesome!!!! Very nice customer service and went beyond and above to get me into a new car. More

by mcwilliams-tim
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Apr 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 20, 2021

The BEST car buying experience EVER!! This is 2nd time we have bought a car thru your dealership and used Jennifer specifically....she is the BEST!!! More

by Dawn 53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Apr 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this review. We are pleased to hear that was able to provide an efficient and overall positive experience. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 19, 2021

Sam and Phil are great I drove 100 miles to get the car when I got there everything was ready and no surprise was out of there in one hour great people marc jacques More

by Marcandpam55
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille
Apr 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 19, 2021

Working with Adam was a pleasure he treated me very well, he was super helpful and made the nervousness or buying my first car disappear. Thank you Adam I hope to do business with you in the future. More

by Emiliohuerta9372
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
Apr 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 18, 2021

I couldn’t feel more blessed with this purchase. I’m amazed with how genuine, quick and honest Jennifer and Fil were with their help of it all. They helped make this dream happen and I will recommend a More

by Geistashleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Apr 21, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 18, 2021

We had to wait about a half an hour for help, but we really liked how hard Mike worked to try and make us happy. More

by jtaylor7997
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Michael Hall
Apr 21, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 18, 2021

great fil and adam and john the best none better excellent treated my as a vip would buy from them fil and john hands down More

by koutoulasg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, John Schopf
Apr 21, 2021 -

Lou Bachrodt Auto Mall responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

Apr 22, 2021 -

koutoulasg responded

great was treated like a vip

April 13, 2021

Both Fil and Adam did an excellent job assisting us with our purchase. Very friendly and personable people. Highly recommended by us in the future. More

by R2schu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Adam Dokken
Apr 14, 2021 -

Lou Bachrodt Auto Mall responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

April 12, 2021

Best customer service! When they say they will make it work they really do! We will be repeat customers for sure! Thank you very much! More

by Djandtiff12!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Fil Sotomayor
Apr 14, 2021 -

Lou Bachrodt Auto Mall responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

April 11, 2021

Very good dealership. Friendly staff, organized, supportive of my needs. I’ve leased 1 vehicle and just bought 2nd one, would recommend them to all More

by Danalea46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Apr 14, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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