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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,160 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,160 reviews

May 01, 2021

Sam was amazing. Went way above anything you could ask for. Highly recommend going to see him if you are shopping for a vehicle. Thank you again Sam! More

by Mmggnggvg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille
May 05, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 01, 2021

Adam helped us find the vehicle that was right for us! He eased all of our fears and anxiety about the car buying process. Everything was simple and we were driving home in a much needed new vehicle. Our exp More

by torylawson67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
May 05, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 01, 2021

For my first time buying the car they made it very easy for me. Both of them were very friendly and helped me throughout the process. More

by Raymond Corkran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Gary Jackson
May 05, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 01, 2021

Great experience. Everyone was knowledgeable and professional. Would recommend Lou Bachrodt to buy your next vehicle. Jennifer was wonderful! They made getting through the paperwork easier. More

by Gmlm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
May 05, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 30, 2021

Hands down can’t thank you enough for going over and above helping us get the best deal for financing today! Nothing didn’t go unnoticed by pushing to make a even better deal to help lower our payments! More

by Mmggnggvg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
May 04, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 30, 2021

I loved the service as a first time car buyer I was extremely intimidated but Adam made the process extremely smooth, he showed many options as to what I was looking for and helped me find what I wante More

by Angelaaaguilera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
May 05, 2021 -

Lou Bachrodt Auto Mall responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 27, 2021

Our experience was an A+rating from start to finish. All of the staff we came into contact with were friendly and helpful and very knowledgeable. I highly recommend this dealership and will refer my friend More

by Meliss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill - In finance, Fil Sotomayor, Joe Luy, Sam Ferrille
Apr 29, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 25, 2021

This is one of the best dealership I have ever been to. My first impression was so pleasant and I was able to get a dream car unexpectedly. This will last for a long time. More

by jeffajay65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock, Michael Hall
Apr 28, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us, Jeff! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 21, 2021

Everything went pretty good although the car was not vacuumed at time of delivery so I did it myself the next day after I noticed. Not a big deal and I realize it is a used car but c'mon man. Those are More

by RandyH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Courtney Karau
Apr 26, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 21, 2021

Sam Ferrille made our experience absolutely great! He was very professional and polite. Sam didn’t make us feel rushed or like he was just trying to make a sale. He went above and beyond, located a specific More

by Kmorrison237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Apr 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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