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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

May 12, 2021

Sam is the best! In such a short time frame he helped me find a vehicle I was looking for and wanted. He really cares and listens to his customers wants/needs. Would highly recommend him to anyone. More

by Melissa P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti in Finance , Sam Ferrille
May 17, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Sam and the rest of the Lou Bachrodt Chevrolet Buick GMC team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 08, 2021

Michael was very friendly and helpful in finding the car we wanted. He helped us test drive a similar model and double checked that every feature we wanted was included in the car More

by Ehunsy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
May 12, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 08, 2021

They worked with us to get your used truck. They are the They worked with us to get your used truck. They are the best .we have bought 3 other cars from them.thanks for the everything More

by dennis.risen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
May 12, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 07, 2021

Adam and fil are seriously the most helpful people on this earth. I couldn't thank them enough for putting me in the truck of my dreams. They have a customer for life. More

by Mr.Avalos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Adam Dokken
May 12, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 07, 2021

My wife and I had a great experience. Gary and Fil were great to work with. I would recommend Lou Bachrodt and their team to anyone in the market for a new vehicle!! More

by tylergriego
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Gary Jackson
May 12, 2021 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 05, 2021

Answered questions, showed an interest in my career, kept the process simple, lent me a phone cord to charge my phone, friendly, and timely with responding to texts & getting information. More

by rcg319
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schopf
May 07, 2021 -

Lou Bachrodt Auto Mall responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 05, 2021

Everyone went above and beyond for us. We love our new vehicle and they helped us find exactly what we were looking for. We will definitely be back for our next vehicle. Lionel and Victor were extremely h More

by orrie123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Victor Ladd
May 10, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 04, 2021

Thank you so much Lou Brachrodt for our new vehicle!! We are so happy..... They made the process so easy. I would highly recommend going to there and seeing Al Luna . He is so professional and Will not lead More

by Davidbcrr8612
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
May 07, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 04, 2021

Great friendly customer service, worked very hard to get me the vehicle i wanted and took the time of to explain to me exactly what i would be getting . Overall great experience working with Jenny! More

by aliciabrown815
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
May 07, 2021 -

Lou Bachrodt Auto Mall responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

May 04, 2021

Impeccable service throughout my entire visit. Clean, comfortable with a wide variety of vehicles to choose from. Well worth the drive from Downers Grove. Lionel and Naim answered every single question I More

by michaelvlapato
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Mike Papa, Naim Sabir
May 07, 2021 -

Lou Bachrodt Auto Mall responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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