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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

June 20, 2021

Incredibly responsive service. Everything was arranged remotely and I was kept I formed if the status of my order. When the time came to collect the vehicle we were met at the airport and driven to the d More

by Andyd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd, Victor Ladd
Jun 23, 2021 -

Lou Bachrodt Auto Mall responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

June 18, 2021

Short on time, they accommodated us & even provided a giant bow for our daughter’s surprise car for her birthday! We keep coming back to LB! More

by Kristin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Victor Ladd
Jun 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 17, 2021

Michael was an amazing salesman. He knew exactly what I wanted and was able to deliver. He was able to stay below my price range and even got a sunroof put in my car! More

by Hm.embry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Jun 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 15, 2021

I had an amazing experience with Jenny! My first car I’ve purchased and she made it very stress free for me! The car is just amazing! More

by brianafreutel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Jun 16, 2021 -

Lou Bachrodt Auto Mall responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 15, 2021

Great service! Very welcoming, smart, friendly, and quick. Next time I’m thinking of buying a car I’ll definitely be stopping by here again More

by num1koolaidman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock, Michael Hall
Jun 16, 2021 -

Lou Bachrodt Auto Mall responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

June 14, 2021

I hate car shopping. But wandering into Lou Bachrodt was the key to success in finding a new car that met my needs and suited my budget. Lionel was great to work with-friendly, informative, and accommodati More

by ashley.tranfalia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan, Lionel Vil
Jun 16, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

June 12, 2021

Sam was really helpful for a first time buyer. Made the process simple from start to finish. Great price too. I would recommend the dealer and Sam. More

by Jared
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Jun 16, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 11, 2021

10/10 would without a shadow of a doubt definitely stop here again for any of my future car purchases and will definitely recommend to others More

by ledin1998
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Brian Timm, Michael Hall
Jun 16, 2021 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

June 11, 2021

I am a 1st time buyer, adam shain& mike papa found what I wanted really quick making it a very positive experience thanks again all More

by Dokkentoo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shain Bono, Adam Dokken, Mike Papa
Jun 15, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 10, 2021

After walking different car lots for weeks, this was by FAR the greatest team I've ever met. From the greeting, to the test drive, to the sit down talking business, advancing to the financial team and sign More

by Williamsteinborn95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Shain Bono
Jun 14, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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