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Lou Bachrodt Auto Mall

Rockford, IL

Overview
Reviews
4.7
2,163 Reviews
Call Dealership (815) 332-3000
View Awards

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

July 04, 2021

Lionel was very friendly, helpful, and experienced. I had hoped for a better price but that's what I get for ordering a first edition ID.4...love the car! More

by Q
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
Report | Print
Jul 09, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 29, 2021

Jenny and Fil are great explaining details and understanding customers need. More

by Jcolazo5
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Report | Print
Jul 02, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 28, 2021

Fil and his team were very professional, timely, and fair. He made buying a vehicle out of state a very enjoyable experience. More

by Nstanesick432
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Report | Print
Jul 01, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 26, 2021

I Really appreciate everybody hard work. I’m really happy with my car. 👍 Thank You More

by misspalmer29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Michael Hall, Shain Bono, Victor Ladd
Report | Print
Jun 30, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 26, 2021

Adam Dokken was an excellent sales person, very personable and nice. Helpful with any questions I may have had. More

by Beck G
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
Report | Print
Jun 30, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 26, 2021

Great salesman. Very helpful in helping me find the car I was looking for and help me get in and out real quick and I was sold quickly More

by Orenday11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
Report | Print
Jun 30, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 23, 2021

Sales team was very helpful and organized. It make the buying process flow quickly More

by Chrisp102
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill in Finance. , Fil Sotomayor, Sam Ferrille
Report | Print
Jul 20, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review, Chris! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 22, 2021

Very pleased from the moment we stepped in to the dealership. Excellent service More

by mcsguthrie@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, John Schopf
Report | Print
Jun 25, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

June 22, 2021

Double charged me for the Midwest package. on the sticker it clearly states that the price of the car includes the Midwest package at $17,485 and yet I was charged for it again and then I was told the extend More

by ledin1998
Recommend Dealer
No
Employees Worked With
Fil Sotomayor, Michael Hall
Report | Print
Jun 23, 2021 -

Lou Bachrodt Auto Mall responded

We strive for upfront pricing and clear communication on all line items while financing any vehicle. Sorry to see we missed the mark during your visit. The last thing we want is a customer going home and being uncertain what they paid for. I encourage you to reach out to me directly and I'd be happy to review your visit and see where we went wrong. Charlie Hansmeyer, General Manager Charlie.Hansmeyer@bachrodt.com

June 20, 2021

Jenni was very kind and easy to work with and talk to! She explained everything thoroughly and if there were any questions she wasn't sure of, she got the answers quickly for us. We will be returning for More

by j.galfo85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Report | Print
Jun 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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