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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,160 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,160 reviews

July 25, 2021

Great service and inviting atmosphere… I even got to play Bachrodt buckets for a chance to win free services and up to $700 off my new vehicle More

by Mr.Mitchell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Jul 28, 2021 -

Lou Bachrodt Auto Mall responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 24, 2021

Jennifer was very friendly and great to work with. Answered any questions that I had about the vehicle. Would recommend her to anyone I know looking for a vehicle. More

by Nmiller90.nm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Jul 28, 2021 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 24, 2021

Lou Bachrodt was good about getting me in a new car with minimum hassle. The only inconvenience was not being helped promptly when I showed up for an appointment for appraisal that the dealership coordinate More

by Adam R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
Jul 28, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for the great feedback, Adam! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 24, 2021

I had a great shopping experience. Mr. Ladd was very knowledgeable and extremely helpful. I highly recommend using him as your salesman and coming to the dealership. More

by noeliataylor90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Ladd
Jul 28, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 22, 2021

Very plesant experince working with Adam, nice young man, asnwered all my questions and will be working with him in future for my buick Needs More

by Marcsbigboy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
Jul 26, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Adam was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 22, 2021

This has been a very good experience today buying a new truck. I was mislead by another dealership and I walked out. The people here have been very honest and straight forward to me. I would recommend p More

by Lutanica64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Prosper Rubino
Jul 27, 2021 -

Lou Bachrodt Auto Mall responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 21, 2021

Mike is awesome. I came in wanting to talk about business and negotiate that’s exactly what we did. It took less than 20 minute to come to an agreement. Super nice and courteous, polite & a 100% gentleman. More

by AK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Michael Hall
Jul 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 21, 2021

Process was very straight forward and easy. Customer service was awesome. And Michael was extremely helpful. Fastest i have ever purchased a car. Will definitely recommend More

by Abateam93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Jul 26, 2021 -

Lou Bachrodt Auto Mall responded

Thanks for your outstanding review! We're very happy to hear that Michael was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 20, 2021

I bought my Equinox from Adam last year and love it, very easy to work with. Answers all my questions and helped me get set up with the bank. More

by Jessegray1952
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
Jul 23, 2021 -

Lou Bachrodt Auto Mall responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 20, 2021

Adam was great to work with, very efficient with his time and had a great experience overall . I would highly recommend him to other friends in the future! More

by stevedok123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
Jul 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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