Lou Bachrodt Auto Mall

Excellent customer service from beginning to end. Naim the imports manager was extremely attentive and Lionel and victor were helpful in the process. Would highly recommend the imports manager was extremely attentive and Lionel and victor were helpful in the process. Would highly recommend More

While I was living it, I was worried that my experience at Bachrodt was too good to be true. First, when I pulled up, I walked the whole lot and nobody pestered me. I exchanged hellos with several sales at Bachrodt was too good to be true. First, when I pulled up, I walked the whole lot and nobody pestered me. I exchanged hellos with several salespeople outside. I saw the car I wanted (I had found it the night before on-line when it was posted.) Gary came out and he was very helpful; I felt like he wanted to shoot the breeze more than sell. After I drove the car, I told Gary that the car was above my max and I told him the price I needed (which, trust me, was a great price even for a private party sale.) Gary took me seriously about my max and went to talk to Shain, the sales manager. I got my guard up waiting for the song and dance. Shain came back with Gary from the sales office and was all smiles. Here we go, I thought. But no, they basically accepted my offer. I couldn't believe it. They said the car was in pristine condition, which I believed but I wanted it in writing. They gave me back an inspection sheet that notated what they had told me. (And I really was an annoying customer on this one. I worked at a dealer and I feel like dealers are guilty until proven innocent.) Shain and Gary kept smiling and responding to my requests. Now it was time to pay. I wanted to pay in cash but I did not have the money accessible that day, so I tried to combine different payment types. After several back and forth conversations with my wife and then with Shain and Gary, Shain asked if he could check my credit, which was good, and then told me "look, go home and we'll have the car waiting for you on Monday when the money is available." (It was Friday.) I took him up on this. Over the weekend, I could not believe that they would not sell the car out from under me. Why wouldn't they? They could get more for this car because it had only been on the market for less than a day. I had no legal right to this car. It was just our word. They didn't sell it, and what's more, they put it aside so that nobody would test drive it. Trust me, I was an annoying customer. They were great, the car is great (got a thorough inspection with my mechanic), and I'd buy another car from these folks. More

I purchased a Buick Encore this week and Frank and Fil were very helpful. It was very easy and I love my new Buick Encore.. were very helpful. It was very easy and I love my new Buick Encore.. More

Frank Torres was great and he sold me the best car and he is great. I will go back to Frank Torres to buy again. is great. I will go back to Frank Torres to buy again. More

I had a wonderful experience purchasing my 15 Impala with John Schopf. I wasn't sure what I wanted but, I needed a car with good gas mileage, space for my dog, and a price range. John found me exactly what I John Schopf. I wasn't sure what I wanted but, I needed a car with good gas mileage, space for my dog, and a price range. John found me exactly what I needed, wanted, and more. He made the purchase easy and no stress. I high recommend this dealership and John for your next vehicle purchase. I love my Impala. More

I was very happy with the dealer and with my salesman. Frank Torres was very helpful and got us the best deal. I will send everyone I know to Lou Bachrodt Chevy. Frank Torres was very helpful and got us the best deal. I will send everyone I know to Lou Bachrodt Chevy. More

Working with Lionel Vil is always a pleasure. He's knowledgeable about the vehicle lines and helpful when it comes to making leasing and buying decisions. Finalizing a deal is an unusually slow pro knowledgeable about the vehicle lines and helpful when it comes to making leasing and buying decisions. Finalizing a deal is an unusually slow process. Plan on a minimum of two hours to get through financing. More

I’m extremely satisfied with the service I received with Lou Bachrodt! I was able to step in and get fast and friendly assistance! I am completely grateful and will be telling others! Lou Bachrodt! I was able to step in and get fast and friendly assistance! I am completely grateful and will be telling others! More

What a guy Victor is!! His VW knowledge is amazing! Thanks Abe for suggesting the Taos. Great pick up and gas mileage in an AWD!! Thanks Abe for suggesting the Taos. Great pick up and gas mileage in an AWD!! More

I stopped by to look at a specific truck on the lot and met Tyler and Victor. They were both very nice and answered all my questions, amazingly with zero pressure. When it came time to talk about price, th met Tyler and Victor. They were both very nice and answered all my questions, amazingly with zero pressure. When it came time to talk about price, there was no surprise “fees and mandatory dealer options”. I was actually shocked. Great guys and dealer! I would recommend these guys for your next car purchase. I had a pretty good rate from my credit union and the finance team beat it! Great experience! More