Lou Bachrodt Auto Mall

The most down to earth and nice people. Michael is a no pressure and very personable person. He let me look and decide but gave input when appropriate and respectfully. pressure and very personable person. He let me look and decide but gave input when appropriate and respectfully. More

PROSPER HAD VERY NICE CUSTERMER SERVICE WE WERE TREATED VERY NICE HELPED US GET THE TRUCK OF MY DREAMS EVERYTHING WENT GREAT THANK YOU PROSPER AND LOU BACHRODT VERY NICE HELPED US GET THE TRUCK OF MY DREAMS EVERYTHING WENT GREAT THANK YOU PROSPER AND LOU BACHRODT More

The Lou Bachrodt dealership was impressive in every way. Mike Papa and Victor Ladd were responsive, informative, honest and incredibly helpful. We had searched several months for a car for my daughter. Than Mike Papa and Victor Ladd were responsive, informative, honest and incredibly helpful. We had searched several months for a car for my daughter. Thanks to Mike and Victor we finally found exactly what we hoped for. The car is perfect, safe and in great condition. They cared about what we needed and researched for us extensively to make sure we had options and a fair price. We couldn’t be more grateful. Best service we’ve ever had in purchasing a car. More

What a great experience, Naim, Victor and Lionel were exceptional, I will recommend them to all my friends, keep up the good work. exceptional, I will recommend them to all my friends, keep up the good work. More

Nice staff. Good sized inventory. Worked within my budget. Gave good options for financing. Kid friendly showroom. Clean cars and clean environment. Not to many new vehicles available. budget. Gave good options for financing. Kid friendly showroom. Clean cars and clean environment. Not to many new vehicles available. More

John answered all of my questions or found the answer right away if he didn't already know it. Went above and beyond to make my experience a great one, thank you, John! right away if he didn't already know it. Went above and beyond to make my experience a great one, thank you, John! More

The Lou Bachrodt dealership was very easy to work with. They explained all the items that issued about. Al Luna was especially helpful and kind. I give them a 10 rating. They explained all the items that issued about. Al Luna was especially helpful and kind. I give them a 10 rating. More

Excellent customer service from beginning to end. Naim the imports manager was extremely attentive and Lionel and victor were helpful in the process. Would highly recommend the imports manager was extremely attentive and Lionel and victor were helpful in the process. Would highly recommend More

While I was living it, I was worried that my experience at Bachrodt was too good to be true. First, when I pulled up, I walked the whole lot and nobody pestered me. I exchanged hellos with several sales at Bachrodt was too good to be true. First, when I pulled up, I walked the whole lot and nobody pestered me. I exchanged hellos with several salespeople outside. I saw the car I wanted (I had found it the night before on-line when it was posted.) Gary came out and he was very helpful; I felt like he wanted to shoot the breeze more than sell. After I drove the car, I told Gary that the car was above my max and I told him the price I needed (which, trust me, was a great price even for a private party sale.) Gary took me seriously about my max and went to talk to Shain, the sales manager. I got my guard up waiting for the song and dance. Shain came back with Gary from the sales office and was all smiles. Here we go, I thought. But no, they basically accepted my offer. I couldn't believe it. They said the car was in pristine condition, which I believed but I wanted it in writing. They gave me back an inspection sheet that notated what they had told me. (And I really was an annoying customer on this one. I worked at a dealer and I feel like dealers are guilty until proven innocent.) Shain and Gary kept smiling and responding to my requests. Now it was time to pay. I wanted to pay in cash but I did not have the money accessible that day, so I tried to combine different payment types. After several back and forth conversations with my wife and then with Shain and Gary, Shain asked if he could check my credit, which was good, and then told me "look, go home and we'll have the car waiting for you on Monday when the money is available." (It was Friday.) I took him up on this. Over the weekend, I could not believe that they would not sell the car out from under me. Why wouldn't they? They could get more for this car because it had only been on the market for less than a day. I had no legal right to this car. It was just our word. They didn't sell it, and what's more, they put it aside so that nobody would test drive it. Trust me, I was an annoying customer. They were great, the car is great (got a thorough inspection with my mechanic), and I'd buy another car from these folks. More

I purchased a Buick Encore this week and Frank and Fil were very helpful. It was very easy and I love my new Buick Encore.. were very helpful. It was very easy and I love my new Buick Encore.. More