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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

August 09, 2021

I had a great experience with Lou Bachrodt. Frank Torres was the dealer I worked with and he made the entire process go smoothly. I was able to get the car I wanted without any hassle. More

by gpt2388
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Torres
Aug 12, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 09, 2021

Adam was very helpful to answer all of my questions. Everybody was very friendly towards the customers. Had a great experience shopping for a vehicle! More

by Ryan.myers4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dokken, Bill Rusch
Aug 12, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 08, 2021

We love the traverse and everyone that help us was amazing. We will be recommending our friends and family come here for their car needs. More

by Justin&Elissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock, John Schopf
Aug 11, 2021 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 07, 2021

The most down to earth and nice people. Michael is a no pressure and very personable person. He let me look and decide but gave input when appropriate and respectfully. More

by psotos49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Aug 11, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for your great review! We're glad to have Michael on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 07, 2021

PROSPER HAD VERY NICE CUSTERMER SERVICE WE WERE TREATED VERY NICE HELPED US GET THE TRUCK OF MY DREAMS EVERYTHING WENT GREAT THANK YOU PROSPER AND LOU BACHRODT More

by LAVENDERLADY12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino
Aug 11, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Prosper was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 07, 2021

The Lou Bachrodt dealership was impressive in every way. Mike Papa and Victor Ladd were responsive, informative, honest and incredibly helpful. We had searched several months for a car for my daughter. Than More

by jbreslin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Hansmeyer, Victor Ladd, Mike Papa
Aug 11, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 06, 2021

What a great experience, Naim, Victor and Lionel were exceptional, I will recommend them to all my friends, keep up the good work. More

by neilol36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Victor Ladd, Naim Sabir
Aug 11, 2021 -

Lou Bachrodt Auto Mall responded

Neil, we loved reading this review! Happy customers are our aim, and it appears Naim, Victor, Lionel really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions or worries, we’re always available to help. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 06, 2021

Nice staff. Good sized inventory. Worked within my budget. Gave good options for financing. Kid friendly showroom. Clean cars and clean environment. Not to many new vehicles available. More

by JageVclub
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Chuck Panos
Aug 11, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 05, 2021

John answered all of my questions or found the answer right away if he didn't already know it. Went above and beyond to make my experience a great one, thank you, John! More

by Cprosser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shain Bono, John Schopf, Eric Scharlow
Aug 10, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

August 04, 2021

The Lou Bachrodt dealership was very easy to work with. They explained all the items that issued about. Al Luna was especially helpful and kind. I give them a 10 rating. More

by Carol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Bill Rusch
Aug 06, 2021 -

Lou Bachrodt Auto Mall responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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