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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

August 16, 2021

Went in to get my bmw looked at, Todd was right there to help me and answered all my questions. He helped me get an appointment scheduled to get the tires looked at, definitely great service More

by Stacy Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd
Aug 19, 2021 -

Lou Bachrodt Auto Mall responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

August 15, 2021

Adam and Gary helped me on the pre owned side looking for an inexpensive vehicle, I look foward to working with them in the future. More

by 165492huerta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Jackson, Adam Dokken, Mike Papa, Chuck Panos, Eric Scharlow
Aug 18, 2021 -

Lou Bachrodt Auto Mall responded

We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 15, 2021

I walked in looking for something simple and got something better than what I expected she was very helpful guided me too the best decision possible I would have to say one of the best interactions More

by Jimmy Moran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Aug 18, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 13, 2021

I am a first time buyer and my experience was amazing, Frank and Fil helped me so much and made the process so smooth as a first time buyer. More

by emilykmorgan001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Frank Torres
Aug 18, 2021 -

Lou Bachrodt Auto Mall responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 13, 2021

The dealership was very clean with polite and knowledgeable employees. This dealership has a nice selection of vehicles to choose from at a reasonable price. Al was a very personable sales agent. More

by donishisaballard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Aug 18, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 13, 2021

The guys at Lou Bachrodt Cherryvalley did an awesome job. I was in and out in no time. Thank you for putting me into my 2019 Eqinox. I will shop there again. More

by cfluffy31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Torres, Bill Rusch
Aug 18, 2021 -

Lou Bachrodt Auto Mall responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 11, 2021

I met Adam and Gary on the pre owned side and had a few questions on some trucks, they were easy to deal with, will go to them in the future. More

by Dennisgriffin575
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Gary Jackson, Adam Dokken, Mike Papa, Chuck Panos, Eric Scharlow
Aug 16, 2021 -

Lou Bachrodt Auto Mall responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 11, 2021

John and Shane gave me the best truck buying purchase I will definitely be back I will be telling all my friends and family to come here More

by Melinda williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shain Bono, John Schopf
Aug 16, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 10, 2021

I came in to get a small suv, FIL helped me get a 2019 terrain SLT ty FIL and the bachrodt staff for getting me what I needed More

by ASis1287
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Adam Dokken, Bill Rusch
Aug 13, 2021 -

Lou Bachrodt Auto Mall responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 09, 2021

Very happy with our new car! Adam was great at explaining things, and answering all of our questions. I’d definitely recommend Adam for your car purchasing needs! More

by jessicaoquendo90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dokken, Bill Rusch
Aug 12, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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