Lou Bachrodt Auto Mall

Prosper Rubino is a friendly and courteous dealer. It was a pleasure to work with him. He walked us through the OnStar setup and all the basic details of our vehicle. He also did something we’ve never exper a pleasure to work with him. He walked us through the OnStar setup and all the basic details of our vehicle. He also did something we’ve never experienced when purchasing a new car. He called us after the purchase to see if we were still satisfied with our vehicle. We also received a follow up email. One thing about Prosper is that he’s “the real deal”. You know his concern for your satisfaction is genuine. We rate him 5-star personally but the dealership overall a 4-star because of our experience with the finance manager. The finance manager did not make us feel welcome when we entered his office. We don’t recall him even congratulating us on our purchase. He was insulting when he learned we didn’t want to finance the vehicle. His demeanor and comments made it seem unwise to pay cash for a new car. He also gave misinformation about the vehicle. He said all GMC trucks have auto shutoff at traffic lights to conserve fuel. Our salesman let us know that this was not true for our vehicle. The finance manager also said the service department provides free car washes as long as they aren’t too busy. Turns out you only get a car wash when your vehicle is serviced. Finally, he didn’t bother to shake our hands when our transaction was concluded. In addition, we were videotaped and audiotaped as we signed final paperwork and presented payment. More

Been tough trying to find the right car at the right price with the current inventory situation. Stopped in at Lou Bachrodt VW and had the pleasure to work with Jacob and Tyler. What a great experience price with the current inventory situation. Stopped in at Lou Bachrodt VW and had the pleasure to work with Jacob and Tyler. What a great experience all around. Knowledgeable, courteous and more than willing to help me out, true professionals. The manager Niam was also great to work with. Can't recommend them all enough More

Came to look at a 2021 Jeep Wrangler and Prosper and Shain were great and even stayed after closing to finish the sale with me and were very nice and patient .. Shain were great and even stayed after closing to finish the sale with me and were very nice and patient .. More

Frank was excellent to work with and his manager Fil made the process simple and easy. the process simple and easy. More

Lionel, Victor and Naim were amazing! After weeks of searching for a car I was able to walk in to Lou Bachrodt today and leave with a brand new vehicle. They were so kind and listened to me completely. searching for a car I was able to walk in to Lou Bachrodt today and leave with a brand new vehicle. They were so kind and listened to me completely. Also it was the fastest I've ever been in and out of a dealership in 20 years. Im so happy! More

I purchased a 2021 AT4 Pickup Truck today. The transaction went VERY smoothly. I was greeted as I entered the display area by very friendly staff personnel who directly me to Jenny with whom I ha transaction went VERY smoothly. I was greeted as I entered the display area by very friendly staff personnel who directly me to Jenny with whom I had made an appointment. Jenny was thoroughly prepared for my appointment and greeted me warmly. She immediately informed me that her goal for the day was be sure to answer all my questions, make my experience a pleasant one and assist me with the set up of the vehicle should I choose to buy. After finalizing the purchase, Jenny spent a great deal of time showing me all the features of the new truck. She was very patience with me and thoroughly reviewed every aspect of the vehicle. She is a fantastic representative for your car dealership. Also, I was given great service when finalizing the payment. Your staff members were all professional in every aspect. Everyone treated me in a respectful, friendly manner. I have purchased many vehicle over the years and have to say that this was BY FAR the best transaction ever. A+++ business. More

We are long time VW owners and have purchased multiple VW,s from LB over the years. When looking for a new car was given Joe Luy's name by a mutual friend and we started the process of purchasing a vehicl VW,s from LB over the years. When looking for a new car was given Joe Luy's name by a mutual friend and we started the process of purchasing a vehicle. I appreciated that Joe understood our knowledge of VW as it allowed him to concentrate on finding and working out a deal on the car. Very clear his many years in the business helped him understand my needs. I will call him again when the time comes. More

Went in to get my bmw looked at, Todd was right there to help me and answered all my questions. He helped me get an appointment scheduled to get the tires looked at, definitely great service help me and answered all my questions. He helped me get an appointment scheduled to get the tires looked at, definitely great service More

Adam and Gary helped me on the pre owned side looking for an inexpensive vehicle, I look foward to working with them in the future. an inexpensive vehicle, I look foward to working with them in the future. More

I walked in looking for something simple and got something better than what I expected she was very helpful guided me too the best decision possible I would have to say one of the best interactions something better than what I expected she was very helpful guided me too the best decision possible I would have to say one of the best interactions I had with a sales person More