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Lou Bachrodt Auto Mall
Rockford, IL
2,163 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,163 reviews
September 16, 2021
We had an appointment set up but when we arrived to test drive the car no one knew about us coming so we wound up test driving the car on our own. We did purchase the car outright, but noticed the tires wer drive the car no one knew about us coming so we wound up test driving the car on our own. We did purchase the car outright, but noticed the tires were all bald and asked if they could be replaced (we weren't even sure they'd make it to a tire shop). They would not. When we went to get the tires fixed the mechanic wouldn't change all 4 because the front tire had a broken stud, which he said could be dangerous to drive on and could cause the bearings to wear down. So right after purchasing the car we had to pay for 4 new tires, a wheel stud, and it turns out the bearings needed to be fixed. We understand when purchasing a used car there may be some issues but a dealership letting people test drive a potentially dangerous car and not mentioning the needed repairs or risks is disappointing. The salesman was nice and knew his job but I would have appreciated more honesty and care from the dealership. More
by inmanbn
Employees Worked With
Lionel Vil
September 15, 2021
They went above and beyond for us. Thank you for taking the time to make us happy. We had a car that was broke down in our driveway. They were about to take that car and the remainder of our loan and take the time to make us happy. We had a car that was broke down in our driveway. They were about to take that car and the remainder of our loan and take care of it so we could hand a second car before winter. Thank you Prosper and everyone who helped us. Words can't describe how thankful we are. More
by bbgirl062114
Employees Worked With
Prosper Rubino, Eric Scharlow
September 14, 2021
My experience at Lou Bachrodt was one of the best I’ve ever had at any dealership. My salesman, Prosper, was a really nice, genuine guy. Not pushy or aggressive at all. The whole process was so laid back ever had at any dealership. My salesman, Prosper, was a really nice, genuine guy. Not pushy or aggressive at all. The whole process was so laid back and efficient, no nonsense or games like you normally would expect. They gave me a good deal on a really nice used car, and I couldn’t be happier. More
by JK89
Employees Worked With
Prosper Rubino, Bill Rusch
September 14, 2021
I haven’t bought a vehicle from a dealership since 2007 so I was a little nervous about the experience, but it turned out great! Victor Ladd and his team were knowledgeable and professional. We are very ha so I was a little nervous about the experience, but it turned out great! Victor Ladd and his team were knowledgeable and professional. We are very happy with our vehicle! More
by Jane
Employees Worked With
Victor Ladd
September 13, 2021
Kind, courteous and met all my needs! Despite the Kind, courteous and met all my needs! Despite the shortage of they have enough quality vehicles that made my choice tough. Kind, courteous and met all my needs! Despite the shortage of they have enough quality vehicles that made my choice tough. More
by Icehead03
Employees Worked With
Fil Sotomayor, Jennifer Morelock, Eric Scharlow
September 10, 2021
Frank Torres setup the appointment for our 2021 GMC SIERRA to get the tonneau cover, grille and paint and interior package installed. Everyone in the service department were courteous and professional SIERRA to get the tonneau cover, grille and paint and interior package installed. Everyone in the service department were courteous and professional and got our truck done very quickly. The grille puts the looks of the truck over the top. More
by Theresa and Bill Jenkins
Employees Worked With
Adrianna is 5 star's , Frank Torres
September 08, 2021
Great customer service by Prosper Rubino and sales manager Shain Bono! Would definitely recommend buying a car from here. Experience was great from start to finish 😀 manager Shain Bono! Would definitely recommend buying a car from here. Experience was great from start to finish 😀 More
by nmnoel16
Employees Worked With
Prosper Rubino, Shain Bono
September 06, 2021
Jenny worked very hard to help us see and test drive, and ultimately buy, a trade-in that had not even been processed yet. One of the best dealer experiences we’ve ever had. ultimately buy, a trade-in that had not even been processed yet. One of the best dealer experiences we’ve ever had. More
by dnkldarf
Employees Worked With
Jennifer Morelock, Bill Rusch
September 04, 2021
Frank Torres and everyone that helped us were honest and very professional and helped us get our 2021 GMC SIERRA AT4 pickup at a great price. We've had it for a week now and love it. We will refer our frie very professional and helped us get our 2021 GMC SIERRA AT4 pickup at a great price. We've had it for a week now and love it. We will refer our friends to Frank and Lou Bachrodt. More
by Theresa and Bill Jenkins
Employees Worked With
Phil Frank's manager , Nick Steder, Frank Torres, Bill Rusch
