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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,160 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,160 reviews

September 14, 2021

I haven’t bought a vehicle from a dealership since 2007 so I was a little nervous about the experience, but it turned out great! Victor Ladd and his team were knowledgeable and professional. We are very ha More

by Jane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Ladd
Sep 16, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Victor and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 13, 2021

Kind, courteous and met all my needs! Despite the Kind, courteous and met all my needs! Despite the shortage of they have enough quality vehicles that made my choice tough. More

by Icehead03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock, Eric Scharlow
Sep 14, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 13, 2021

Very kind very knowledgeable and made the experience easy for us!! We will be recommending this place to others More

by Truetomyself72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Sep 14, 2021 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 10, 2021

Frank Torres setup the appointment for our 2021 GMC SIERRA to get the tonneau cover, grille and paint and interior package installed. Everyone in the service department were courteous and professional More

by Theresa and Bill Jenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrianna is 5 star's , Frank Torres
Sep 13, 2021 -

Lou Bachrodt Auto Mall responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

September 08, 2021

Great customer service by Prosper Rubino and sales manager Shain Bono! Would definitely recommend buying a car from here. Experience was great from start to finish 😀 More

by nmnoel16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino, Shain Bono
Sep 10, 2021 -

Lou Bachrodt Auto Mall responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 06, 2021

Jenny worked very hard to help us see and test drive, and ultimately buy, a trade-in that had not even been processed yet. One of the best dealer experiences we’ve ever had. More

by dnkldarf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock, Bill Rusch
Sep 08, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 04, 2021

Frank Torres and everyone that helped us were honest and very professional and helped us get our 2021 GMC SIERRA AT4 pickup at a great price. We've had it for a week now and love it. We will refer our frie More

by Theresa and Bill Jenkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Frank's manager , Nick Steder, Frank Torres, Bill Rusch
Sep 07, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

Sep 07, 2021 -

Theresa and Bill Jenkins responded

Frank Torres and everyone in the service department were very courteous and helpful when we brought our 2021 truck in to get the tonneau cover, and honeycomb grille installed, and the interior and exterior treated.

September 03, 2021

Jenny was very informative and a pleasure to do business with. I would recommend her to anyone. Thank you so much for making our truck buying simple. More

by Michaeljk71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Sep 07, 2021 -

Lou Bachrodt Auto Mall responded

Michael, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

September 01, 2021

Was such an great experience buying from this dealership everybody here knows their stuff! This time I worked with Tyler Watts and Todd Claussen in purchasing my BWM X3. They made my experience amazing. As More

by Jazimen
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Claussen, Tyler Watts
Sep 03, 2021 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

August 30, 2021

I went in to upgrade to a new sedan. Todd in the bmw section was so knowledgeable and really helped me figure out what I need. They were so attentive and didn’t push me to any specific model. I actuall More

by Stacy Miller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd
Aug 31, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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