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Lou Bachrodt Auto Mall
Rockford, IL
2,160 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,160 reviews
September 25, 2021
I had been looking to purchase either a new or used VW Tiguan. After looking at used, and getting pricing, I decided to run over and see what Lou Bachrodt had for sale that were new. Lionel was extremel Tiguan. After looking at used, and getting pricing, I decided to run over and see what Lou Bachrodt had for sale that were new. Lionel was extremely professional, polite and efficient. I ended up trading in my current car and purchasing from Lionel. He made the process quick and painless. My experience with car dealers has not always been positive, but he was superb. THe other staff we dealt with were also extremely helpful and not pushy. This is our second vehicle purchased with Lou Bachrodt and I would not hesitate to purchase here again! More
by annkossman
Employees Worked With
Lionel Vil
September 24, 2021
Jenny Was outstanding at handling my transactionThe Jenny Was outstanding at handling my transaction The rest of the staff were great also Jenny Was outstanding at handling my transaction The rest of the staff were great also More
by jamestbates
Employees Worked With
Fil Sotomayor, Jennifer Morelock, Bill Rusch
September 23, 2021
Everyone from sales to finance moved mountains to help me into my new truck! They gave me an incredible price for my trade in while also helping me get a better loan on a brand new truck! I would recommend t into my new truck! They gave me an incredible price for my trade in while also helping me get a better loan on a brand new truck! I would recommend them to anyone looking for a new or used vehicle as well as service on an existing vehicle! More
by Shane R.
Employees Worked With
Prosper Rubino, Courtney Karau, Shain Bono, Eric Scharlow
September 16, 2021
We had an appointment set up but when we arrived to test drive the car no one knew about us coming so we wound up test driving the car on our own. We did purchase the car outright, but noticed the tires wer drive the car no one knew about us coming so we wound up test driving the car on our own. We did purchase the car outright, but noticed the tires were all bald and asked if they could be replaced (we weren't even sure they'd make it to a tire shop). They would not. When we went to get the tires fixed the mechanic wouldn't change all 4 because the front tire had a broken stud, which he said could be dangerous to drive on and could cause the bearings to wear down. So right after purchasing the car we had to pay for 4 new tires, a wheel stud, and it turns out the bearings needed to be fixed. We understand when purchasing a used car there may be some issues but a dealership letting people test drive a potentially dangerous car and not mentioning the needed repairs or risks is disappointing. The salesman was nice and knew his job but I would have appreciated more honesty and care from the dealership. More
by inmanbn
Employees Worked With
Lionel Vil
September 15, 2021
They went above and beyond for us. Thank you for taking the time to make us happy. We had a car that was broke down in our driveway. They were about to take that car and the remainder of our loan and take the time to make us happy. We had a car that was broke down in our driveway. They were about to take that car and the remainder of our loan and take care of it so we could hand a second car before winter. Thank you Prosper and everyone who helped us. Words can't describe how thankful we are. More
by bbgirl062114
Employees Worked With
Prosper Rubino, Eric Scharlow
September 14, 2021
My experience at Lou Bachrodt was one of the best I’ve ever had at any dealership. My salesman, Prosper, was a really nice, genuine guy. Not pushy or aggressive at all. The whole process was so laid back ever had at any dealership. My salesman, Prosper, was a really nice, genuine guy. Not pushy or aggressive at all. The whole process was so laid back and efficient, no nonsense or games like you normally would expect. They gave me a good deal on a really nice used car, and I couldn’t be happier. More
by JK89
Employees Worked With
Prosper Rubino, Bill Rusch
