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Lou Bachrodt Auto Mall

Rockford, IL

Overview
Reviews
4.7
2,163 Reviews
Call Dealership (815) 332-3000
View Awards

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

October 22, 2021

Sam was very nice and helped me get what I wanted and needed. Thank you More

by Chellymrs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Eric Scharlow
Report | Print
Oct 25, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 20, 2021

They were amazing to work with and helped find the perfect car. Amazing to worked out a great deal same day More

by dhwallin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Mike Papa, Eric Scharlow
Report | Print
Oct 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 20, 2021

I had a great experience I worked with wonderful people very thorough thanks for all your hard work a special thanks to Jennifer Moerlock you were great More

by Latoniapurifoy74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Report | Print
Oct 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Bob Poduch, Service Manager bob.poduch@bachrodt.com

October 19, 2021

Purchased new 2022 GMC 2500 AT4. Sam picked my wife and I up at airport on his day off.. He was great can't say enough good about him. The only down side, I sent everything they ask for 10 days early but sti More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille
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Oct 21, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 19, 2021

Bought a certified pre-owned BMW X5 from Sam Ferrile. Service was second to none. Excellent staff! Will purchase here again. Thanks! More

by iannielsen35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Naim Sabir, Bill Rusch
Report | Print
Oct 20, 2021 -

Lou Bachrodt Auto Mall responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 15, 2021

They made the process easy and had good communication throughout the whole process. The car is perfect! More

by steff418
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Victor Ladd, Mike Papa, Bill Rusch
Report | Print
Oct 15, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 14, 2021

You finance man is way too pushy with trying to sell extended warranty. His final push was,”Do it!” More

by Pweber6046
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Naim Sabir, Eric Scharlow
Report | Print
Oct 15, 2021 -

Lou Bachrodt Auto Mall responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 14, 2021

Mike hall and mike poppa were very helpful with my car purchase, during a difficult time after a car accident. More

by Irishknave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Mike Papa
Report | Print
Oct 15, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 12, 2021

Both Mike's were super helpful in easing my mind with a new car when my old one was dying on me. My luck is terrible, and they were able to make me feel like it had been restored. Very nice gentlemen who w More

by Baizlemae69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Mike Papa
Report | Print
Oct 14, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 10, 2021

Terrible customer service terrible experience all around. Ran my credit 2 times for a car that was not even on the lot. More

by ryanbutz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fil Sotomayor
Report | Print
Oct 25, 2021 -

Lou Bachrodt Auto Mall responded

Our team has acknowledged this review.

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