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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,160 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,160 reviews

October 19, 2021

Bought a certified pre-owned BMW X5 from Sam Ferrile. Service was second to none. Excellent staff! Will purchase here again. Thanks! More

by iannielsen35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Naim Sabir, Bill Rusch
Oct 20, 2021 -

Lou Bachrodt Auto Mall responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 19, 2021

Purchased new 2022 GMC 2500 AT4. Sam picked my wife and I up at airport on his day off.. He was great can't say enough good about him. The only down side, I sent everything they ask for 10 days early but sti More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Sam Ferrille
Oct 21, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 15, 2021

They made the process easy and had good communication throughout the whole process. The car is perfect! More

by steff418
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, Victor Ladd, Mike Papa, Bill Rusch
Oct 15, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 14, 2021

You finance man is way too pushy with trying to sell extended warranty. His final push was,”Do it!” More

by Pweber6046
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Naim Sabir, Eric Scharlow
Oct 15, 2021 -

Lou Bachrodt Auto Mall responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 14, 2021

Mike hall and mike poppa were very helpful with my car purchase, during a difficult time after a car accident. More

by Irishknave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Mike Papa
Oct 15, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 12, 2021

Both Mike's were super helpful in easing my mind with a new car when my old one was dying on me. My luck is terrible, and they were able to make me feel like it had been restored. Very nice gentlemen who w More

by Baizlemae69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Mike Papa
Oct 14, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 10, 2021

Terrible customer service terrible experience all around. Ran my credit 2 times for a car that was not even on the lot. More

by ryanbutz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fil Sotomayor
Oct 25, 2021 -

Lou Bachrodt Auto Mall responded

Our team has acknowledged this review.

October 09, 2021

Knowledgeable, answers questions thoroughly and takes time to look for a great deal. I would recommend over other dealerships I've gone to in the past. More

by RDietz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Oct 11, 2021 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Bob Poduch, Service Manager bob.poduch@bachrodt.com

October 09, 2021

Great service, easy to pick up my new vehicle. Great location. Definitely will be back for another vehicle. More

by Clbrab05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino
Oct 11, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

October 09, 2021

Excellent staff and service, Finally a dealer that cared for the customer, Definitely recommend this dealership. More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock, Michael Hall
Oct 11, 2021 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Bob Poduch, Service Manager bob.poduch@bachrodt.com

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