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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,160 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,160 reviews

November 29, 2021

Enjoyed my time there buying my new gmc truck, felt like I was dealt a fair deal and Sam was top notch salesman who treated me with respect and kindness More

by Mdrowton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Eric Scharlow, Nate Groebner
Dec 01, 2021 -

Lou Bachrodt Auto Mall responded

We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 28, 2021

I was in the BMW dealership last week looking for a new car- Todd and victor were so helpful and taught me so much about my options and the cars available. Definitely will be purchasing from this location More

by Christy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Claussen, Victor Ladd
Nov 30, 2021 -

Lou Bachrodt Auto Mall responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 26, 2021

We just purchased our second Canyon through Joe Luy at Lou Bachrodt. Joe is THE BEST to work with! He answers our questions and gives us the information we need to make a smart and informed decision. We More

by rskorn
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Nov 29, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 23, 2021

Michael was great! Quick service and got us what we needed! Highly recommend coming to see him! More

by deebabz8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Nov 24, 2021 -

Lou Bachrodt Auto Mall responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Bob Poduch, Service Manager bob.poduch@bachrodt.com

November 22, 2021

Michael Hall was extremely helpful as always! I’ll continue to come back every time. More

by Schmidts555.ks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Nov 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Bob Poduch, Service Manager bob.poduch@bachrodt.com

November 20, 2021

Very courteous and helpful. Worked with us to make a deal we are comfortable with. More

by Sue _pfeiffer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Nov 22, 2021 -

Lou Bachrodt Auto Mall responded

We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 19, 2021

Al Luna was very helpful with our purchase this was our fourth vehicle that we bought at this place and our experience has been good every time More

by lorenamontoya623
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Jennifer Morelock
Nov 19, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 18, 2021

Michael was amazing. I never felt pressured, I felt respected. He knew exactly what I was looking for! Fantastic Customer service, process was easy and simple. I would definitely recommend. More

by zyanya.geraldine7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall, Mike Papa
Nov 18, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 15, 2021

Sam was a great help with purchasing our new vehicle. Sam was very friendly and willing to help us with what we need. More

by Alexjenkins2317
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Bill Rusch
Nov 16, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 15, 2021

My husband and I went in to purchase a Chevy Traverse our hearts had been set on. Unfortunately, it had been sold two days prior. The good news is our wonderful salesman showed us the 2022 Volkswagen Atlas a More

by jordanbyes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino, Lionel Vil, Bill Rusch
Nov 17, 2021 -

Lou Bachrodt Auto Mall responded

It was a pleasure to read about your first buying experience working with our staff. Congratulations on your new Traverse! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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