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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,163 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

December 03, 2021

I went in just looking with a possibility of trading in my car. I had a great experience with Nathaniel. He was super helpful and made the process so easy! We went through with the deal and I love our u More

by Vernon.groebner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Shain Bono, Bill Rusch, Nate Groebner, Tim Muench
Dec 03, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 01, 2021

sam was a great salesman,explained everything,,truck was clean,employees were freindly and helpful, More

by dmaxx3500
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Dec 02, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 01, 2021

Very positive experience. Sam listened to me BUT he still gave me the ol’ “car salesman” BS so that was entertaining and what I needed. Also when I drove down and was disappointed Sam presented my wasted tim More

by Jods
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Bill Rusch
Dec 02, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 29, 2021

Enjoyed my time there buying my new gmc truck, felt like I was dealt a fair deal and Sam was top notch salesman who treated me with respect and kindness More

by Mdrowton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Eric Scharlow, Nate Groebner
Dec 01, 2021 -

Lou Bachrodt Auto Mall responded

We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 28, 2021

I was in the BMW dealership last week looking for a new car- Todd and victor were so helpful and taught me so much about my options and the cars available. Definitely will be purchasing from this location More

by Christy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Claussen, Victor Ladd
Nov 30, 2021 -

Lou Bachrodt Auto Mall responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 26, 2021

We just purchased our second Canyon through Joe Luy at Lou Bachrodt. Joe is THE BEST to work with! He answers our questions and gives us the information we need to make a smart and informed decision. We More

by rskorn
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Nov 29, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 23, 2021

Michael was great! Quick service and got us what we needed! Highly recommend coming to see him! More

by deebabz8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Nov 24, 2021 -

Lou Bachrodt Auto Mall responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Bob Poduch, Service Manager bob.poduch@bachrodt.com

November 22, 2021

Michael Hall was extremely helpful as always! I’ll continue to come back every time. More

by Schmidts555.ks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Nov 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Bob Poduch, Service Manager bob.poduch@bachrodt.com

November 20, 2021

Very courteous and helpful. Worked with us to make a deal we are comfortable with. More

by Sue _pfeiffer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Nov 22, 2021 -

Lou Bachrodt Auto Mall responded

We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 19, 2021

Al Luna was very helpful with our purchase this was our fourth vehicle that we bought at this place and our experience has been good every time More

by lorenamontoya623
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Jennifer Morelock
Nov 19, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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