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Lou Bachrodt Auto Mall

Rockford, IL

4.7
2,160 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,160 reviews

December 29, 2021

Purchased a 2022 Chevy Trailblazer from Joe Luy. LOVE the car and Joe was great. He made the process go so slick and was very thorough in showing us all the gadgets on the vehicle. Recommend calling More

by pattirhode
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Dec 30, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 24, 2021

This was an awesome place to buy. Great dealer and great auto mall!! Will return! More

by Mccluskytoni1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Dec 28, 2021 -

Lou Bachrodt Auto Mall responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 22, 2021

Michael provided amazing customer service. He was kind, patient, and diligent while working with me! More

by Dehlia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Dec 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 21, 2021

Jenny was very very helpful. I would definitely see her again for my next purchase. More

by Mayo9192
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Dec 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 21, 2021

satisfied with the way sale process was handled. Sam was professional and the sale process were well. More

by James R Williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Dec 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 20, 2021

Michael and Neil in customer service saved our lives today! Our car broke down on a cross country road trip and we were stranded. Luckily we reached out to Lou Bachrodt and within a few hours we had a n More

by Meganmhny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil!, Michael Hall
Dec 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Bob Poduch, Service Manager bob.poduch@bachrodt.com

December 19, 2021

I was lucky enough to have found, Lionel Vil Sales & I was lucky enough to have found, Lionel Vil Sales & Leasing Consultant. I was in a bind I hit a deer and totaled my car,and needed to find something More

by jamiemouse26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
Dec 21, 2021 -

Lou Bachrodt Auto Mall responded

Hello, Lou Bachrodt Chevrolet Buick GMC would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 18, 2021

Really enjoyed working with Michael was a pleasure doing business with everyone at the dealership. Would recommend them to anyone looking to purchase a vehicle! More

by prchdon1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Dec 20, 2021 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 14, 2021

Bought a 2022’Gmc 2500 Sierra HD Denali regular bed. Joe Luy is a straight to the meat and potatoes type of guy and doesn’t waste time going back and forth. I appreciate his honesty throughout the sale of More

by miket
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy, Bill Rusch
Dec 15, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 13, 2021

Perfect service couldn’t ask for anything better, Micheal really help me keep my patience with the whole process since I’ve gotten here More

by Tonysalgado300
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Jackson, Michael Hall, Bill Rusch
Dec 15, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Bob Poduch, Service Manager bob.poduch@bachrodt.com

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