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Lou Bachrodt Auto Mall

Rockford, IL

Overview
Reviews
4.7
2,163 Reviews
Call Dealership (815) 332-3000
View Awards

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,163 reviews

January 08, 2022

Friendly, courtesy, great atmosphere. Very informative, all questions answered with clarity. I would recommend. Found just what I was looking for. Great service! More

by springman118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Report | Print
Jan 11, 2022 -

Lou Bachrodt Auto Mall responded

Thank you so much for sharing your 5 star experience with Michael! Our goal is to make your buying experience better and it sounds like the team did just that. Thank you for trusting us with your purchase.

January 05, 2022

Michael did everything professionally and prompt. Very helpful with the car buying process made it quick and easy. More

by Jordanlimberg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Report | Print
Jan 11, 2022 -

Lou Bachrodt Auto Mall responded

A fantastic buying experience is precisely what we strive for here at Lou Bachrodt! It's great to see Michael made the process easy for you but would love to know what would have made the experience 5 star worthy?! I encourage you to reach out to me directly if you have any questions or concerns. Feedback from customers like you help us continue to improve as we grow our business. Thank you for taking the time to share your experience. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

January 04, 2022

Very helpful people. They made finding a new car very easy for me. Would highly recommend. More

by Sam.eden84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Michael Hall, Tyler Watts
Report | Print
Jan 26, 2022 -

Lou Bachrodt Auto Mall responded

Buying a new car should be fun. Great to hear our team made the whole process easy and hassle-free! Thank you for taking the time to share your 5 star experience with the Lou Bachrodt VW team. Enjoy your new ride! Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

December 29, 2021

Purchased a 2022 Chevy Trailblazer from Joe Luy. LOVE the car and Joe was great. He made the process go so slick and was very thorough in showing us all the gadgets on the vehicle. Recommend calling More

by pattirhode
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luy
Report | Print
Dec 30, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 24, 2021

This was an awesome place to buy. Great dealer and great auto mall!! Will return! More

by Mccluskytoni1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Report | Print
Dec 28, 2021 -

Lou Bachrodt Auto Mall responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 22, 2021

Michael provided amazing customer service. He was kind, patient, and diligent while working with me! More

by Dehlia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Report | Print
Dec 23, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 21, 2021

Jenny was very very helpful. I would definitely see her again for my next purchase. More

by Mayo9192
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Report | Print
Dec 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 21, 2021

satisfied with the way sale process was handled. Sam was professional and the sale process were well. More

by James R Williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Report | Print
Dec 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 20, 2021

Michael and Neil in customer service saved our lives today! Our car broke down on a cross country road trip and we were stranded. Luckily we reached out to Lou Bachrodt and within a few hours we had a n More

by Meganmhny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil!, Michael Hall
Report | Print
Dec 22, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Bob Poduch, Service Manager bob.poduch@bachrodt.com

December 19, 2021

I was lucky enough to have found, Lionel Vil Sales & I was lucky enough to have found, Lionel Vil Sales & Leasing Consultant. I was in a bind I hit a deer and totaled my car,and needed to find something More

by jamiemouse26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil
Report | Print
Dec 21, 2021 -

Lou Bachrodt Auto Mall responded

Hello, Lou Bachrodt Chevrolet Buick GMC would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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